TURBOTAX CUSTOMER REVIEWS

TurboTax Product Reviews

Read unbiased reviews of our TurboTax products from thousands of customers and see for yourself why TurboTax is the #1 best-selling tax software.

(4.6/5 | 281629 reviews)
Star ratings are from 2021
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Rated 5 out of 5 by from Clear Understandable and Accurate from All Perspec What tax software should be: Reduces the complexity to simple steps with easy clear underlying explanatory comments when additional detail is needed. And of course accuracy.
Date published: 2021-04-16
Rated 3 out of 5 by from State Return hard to find I filed my federal return in March, 2020. When I came back to do my State taxes, it took over an hour to find the State return. You can only find the state return by selecting which version of TurboTax you want (as though you were starting over) and the system finally sees that I had already filed my Federal taxes. Only then did it give the option to file State only. It was a real hassle to figure out.
Date published: 2021-04-16
Rated 5 out of 5 by from Pretty easy to use Took me awhile to finish but only because I wanted to make sure I did it right. Very easy to use
Date published: 2021-04-16
Rated 2 out of 5 by from very confusing Since I owed money this time, and with the stimulus payments, it was all very confusing and complicated. I ended up having to complete delete all my information and then re-enter it from the start. The system would not let me go back and correct answers within the final review section... :( I also spent a great deal of time entering information for my deductions only to be told afterwards the standard one was best. Not sure how to fix that one, but it was annoying at least.
Date published: 2021-04-16
Rated 4 out of 5 by from Works but needs improvement I've used TurboTax Home and Biz for the last decade and still wonder why some of the imported forms features don't place information in the boxes as required. Its confusing when asking for information in the app that is not available on the forms. Please fix this.
Date published: 2021-04-16
Rated 5 out of 5 by from TurboTax 2021 Easy to use, great help answering questions. Hard answering questions during review without a link back to the section in question
Date published: 2021-04-16
Rated 5 out of 5 by from TurboTax is Great! Easy to use and there's guide in everything you do
Date published: 2021-04-16
Rated 5 out of 5 by from Quick and Easy This is so quick and easy I love the service and all it offers. Never have a problem with any of my returns.
Date published: 2021-04-16
Rated 5 out of 5 by from TURBO TAX IS EASY TO USE Easy to use. Just make sure you have all your doucments on hand. Used for years for myself and parents. Never had a problem with IRS.
Date published: 2021-04-16
Rated 5 out of 5 by from Turbo has gotten expensive! I like filing my own taxes with the simple guides thanks for being simple but why so expensive this year when were in a pandemic there should have been a few fees waived..
Date published: 2021-04-16
All TurboTax® Offerings Reviews - Page 3146
TurboTaxTurboTax Customer Ratings & Reviews
Narrow your results
Select all that apply to find reviewers similar to you.
Own a business
Student
Select a row below to filter reviews:
Rated 5 out of 5 by from Clear Understandable and Accurate from All Perspec What tax software should be: Reduces the complexity to simple steps with easy clear underlying explanatory comments when additional detail is needed. And of course accuracy.
Date published: 2021-04-16
Rated 3 out of 5 by from State Return hard to find I filed my federal return in March, 2020. When I came back to do my State taxes, it took over an hour to find the State return. You can only find the state return by selecting which version of TurboTax you want (as though you were starting over) and the system finally sees that I had already filed my Federal taxes. Only then did it give the option to file State only. It was a real hassle to figure out.
Date published: 2021-04-16
Rated 5 out of 5 by from Pretty easy to use Took me awhile to finish but only because I wanted to make sure I did it right. Very easy to use
Date published: 2021-04-16
Rated 2 out of 5 by from very confusing Since I owed money this time, and with the stimulus payments, it was all very confusing and complicated. I ended up having to complete delete all my information and then re-enter it from the start. The system would not let me go back and correct answers within the final review section... :( I also spent a great deal of time entering information for my deductions only to be told afterwards the standard one was best. Not sure how to fix that one, but it was annoying at least.
Date published: 2021-04-16
Rated 4 out of 5 by from Works but needs improvement I've used TurboTax Home and Biz for the last decade and still wonder why some of the imported forms features don't place information in the boxes as required. Its confusing when asking for information in the app that is not available on the forms. Please fix this.
Date published: 2021-04-16
Rated 5 out of 5 by from TurboTax 2021 Easy to use, great help answering questions. Hard answering questions during review without a link back to the section in question
Date published: 2021-04-16
Rated 5 out of 5 by from TurboTax is Great! Easy to use and there's guide in everything you do
Date published: 2021-04-16
Rated 5 out of 5 by from Quick and Easy This is so quick and easy I love the service and all it offers. Never have a problem with any of my returns.
Date published: 2021-04-16
Rated 5 out of 5 by from TURBO TAX IS EASY TO USE Easy to use. Just make sure you have all your doucments on hand. Used for years for myself and parents. Never had a problem with IRS.
Date published: 2021-04-16
Rated 5 out of 5 by from Turbo has gotten expensive! I like filing my own taxes with the simple guides thanks for being simple but why so expensive this year when were in a pandemic there should have been a few fees waived..
Date published: 2021-04-16
All TurboTax® Offerings Reviews - Page 3146