TURBOTAX CUSTOMER REVIEWS

TurboTax Product Reviews

Browse thousands of real customer reviews to learn why TurboTax is the
#1 best-selling tax software.

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Rated 5 out of 5 by from Always Turbo with Taxes It is easy to use and any question opens up to explain your best answers. It finds the best way to bring a return to your pocket. Looks over children's info, medical, cars, and each and every way to make your return a pleasant experience.
Date published: 2022-04-19
Rated 5 out of 5 by from Love it, but... I was forced to buy the higher Turbo Tax package even though I didn't want it there was no way to say "no" - but I've used Turbo Tax since 2004 and it is convenient, easy, and no problems last couple years.
Date published: 2022-04-19
Rated 5 out of 5 by from Always easy to use They walk you through everything no matter how complex your needs may be.
Date published: 2022-04-19
Rated 5 out of 5 by from TURBO TAX IS AWESOME IT WAS VERY EASY TO FILE MY TAXES AND IT WAS AWESOME TO HAVE THE CHAT BUTTON IF I GOT STUCK
Date published: 2022-04-19
Rated 5 out of 5 by from TURBO TAX IS THE BEST! BEEN USING IT OVER 20YRS...ACCURATE, FULL OF INFO AND HELP... COMPETITVELY PRICED PROGRAM WITH AUDIT LEVEL CHECK
Date published: 2022-04-19
Rated 2 out of 5 by from TurboTax Business is ok. TurboTax Personal Great! TurboTax Business is ok. TurboTax Personal Great!!
Date published: 2022-04-19
Rated 3 out of 5 by from Good But Intuit Is Slow to Fix I've used Turbo Tax for many years. It is generally easy to use and I like the way it imports brokerage transactions. It would be very helpful to me if Turbo Tax adds form 8997 which forces me to still go to a third party tax preparer. I use Turbo Tax as more of an organizer to prepare things for my CPA. One thing that has continued to malfunction each year is restarting after installing updates. This hasn't worked for many years. I have to reopen Turbo Tax manually after updates are installed every single time. Why doesn't this ever get fixed? Also, I use QuickBooks online for my business. Why doesn't Turbo Tax Home and Business have a way to import from QBO? I don't like the desktop version of QBO as it does not import well from my financial institutions.
Date published: 2022-04-19
Rated 5 out of 5 by from Awesome Awesome. Great experience using TurboTax e-file. Thank you
Date published: 2022-04-19
Rated 4 out of 5 by from Saves the day I hate taxes... I love Turbo Tax and I hate I have to love it.
Date published: 2022-04-19
Rated 1 out of 5 by from tax experts are not helpful Tax expert James is not helpful at all, in fact is the opposite. when i had first signed into turbo tax he was the expert assigned to me. he kept asking me for my divorce paperwork and child forms, neither i have because i am married and have no children. he kept asking even though i told him no. he doesnt listen and should not be working with customer. poor customer service!
Date published: 2022-04-19
All TurboTax® Offerings Reviews - Page 315
Narrow your results
Select all that apply to find reviewers similar to you.
Own a business
Student
Select a row below to filter reviews:
Rated 5 out of 5 by from Always Turbo with Taxes It is easy to use and any question opens up to explain your best answers. It finds the best way to bring a return to your pocket. Looks over children's info, medical, cars, and each and every way to make your return a pleasant experience.
Date published: 2022-04-19
Rated 5 out of 5 by from Love it, but... I was forced to buy the higher Turbo Tax package even though I didn't want it there was no way to say "no" - but I've used Turbo Tax since 2004 and it is convenient, easy, and no problems last couple years.
Date published: 2022-04-19
Rated 5 out of 5 by from Always easy to use They walk you through everything no matter how complex your needs may be.
Date published: 2022-04-19
Rated 5 out of 5 by from TURBO TAX IS AWESOME IT WAS VERY EASY TO FILE MY TAXES AND IT WAS AWESOME TO HAVE THE CHAT BUTTON IF I GOT STUCK
Date published: 2022-04-19
Rated 5 out of 5 by from TURBO TAX IS THE BEST! BEEN USING IT OVER 20YRS...ACCURATE, FULL OF INFO AND HELP... COMPETITVELY PRICED PROGRAM WITH AUDIT LEVEL CHECK
Date published: 2022-04-19
Rated 2 out of 5 by from TurboTax Business is ok. TurboTax Personal Great! TurboTax Business is ok. TurboTax Personal Great!!
Date published: 2022-04-19
Rated 3 out of 5 by from Good But Intuit Is Slow to Fix I've used Turbo Tax for many years. It is generally easy to use and I like the way it imports brokerage transactions. It would be very helpful to me if Turbo Tax adds form 8997 which forces me to still go to a third party tax preparer. I use Turbo Tax as more of an organizer to prepare things for my CPA. One thing that has continued to malfunction each year is restarting after installing updates. This hasn't worked for many years. I have to reopen Turbo Tax manually after updates are installed every single time. Why doesn't this ever get fixed? Also, I use QuickBooks online for my business. Why doesn't Turbo Tax Home and Business have a way to import from QBO? I don't like the desktop version of QBO as it does not import well from my financial institutions.
Date published: 2022-04-19
Rated 5 out of 5 by from Awesome Awesome. Great experience using TurboTax e-file. Thank you
Date published: 2022-04-19
Rated 4 out of 5 by from Saves the day I hate taxes... I love Turbo Tax and I hate I have to love it.
Date published: 2022-04-19
Rated 1 out of 5 by from tax experts are not helpful Tax expert James is not helpful at all, in fact is the opposite. when i had first signed into turbo tax he was the expert assigned to me. he kept asking me for my divorce paperwork and child forms, neither i have because i am married and have no children. he kept asking even though i told him no. he doesnt listen and should not be working with customer. poor customer service!
Date published: 2022-04-19
All TurboTax® Offerings Reviews - Page 315