TURBOTAX CUSTOMER REVIEWS

TurboTax Product Reviews

Browse thousands of real customer reviews to learn why TurboTax is the
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Rated 2 out of 5 by from Reoccurring issues year over year not being fixed For 3 years now it has said taking standard deduction will give the biggest refund but in reality I get a bigger refund in total (federal plus state) if I itemize. Not sure why Turbotax can't determine that and hope not too many have fallen victim to the automated miscalculation by turbotax. Also, I entered a wrong amount, went back and corrected, then during the check it found it was wrong but had me make the change on the form directly instead of adjusting automatically. I could see this leading to a bigger error having the user do a manual correction that turbotax already "knows" what needs to be done. Why didn't it adjust automatically when I corrected in the deductions section to start with?
Date published: 2022-03-29
Rated 5 out of 5 by from Awesome and Easy Most all questions were understandable. Had a couple I wasn't sure on but clicked on the help and it was explained.
Date published: 2022-03-29
Rated 5 out of 5 by from Helped me with a tedious required task It promptly walked me through each section. I had my papers organized beforehand to that made it much easier for me.
Date published: 2022-03-29
Rated 5 out of 5 by from TurboTax is awesome. Quick and easy to file. I've used it for over 20 years.
Date published: 2022-03-29
Rated 1 out of 5 by from Overpriced State electronic filing Ridiculous charge for state e filing, why is federal free but have to pay for state, don't you get enough money from program.
Date published: 2022-03-29
Rated 4 out of 5 by from Not inexpensive Worked OK, but I liked Creditkarma free version mpre.
Date published: 2022-03-29
Rated 5 out of 5 by from very thorough and easily explained ihad never used it before but decided to try it since my tax guy retired. It easily walks you through every step of the way. Found it easy to use and nice the standard deduction gave me more thatn itemizing.
Date published: 2022-03-29
Rated 4 out of 5 by from Good, but could be great TurboTax is easier than doing taxes yourself, but it could be better. I've used the program for several years, and import my previous year's data. However, there are many times that the program asks me to key in info that is on my previous year's return. This happens most frequently in the State Tax section. I understand what a nightmare it must be to keep the states' myriad of rules up to date, but I shouldn't have to key in data the program already has. This keeps the program from being excellent.
Date published: 2022-03-29
Rated 5 out of 5 by from Turbo Tax is wonderful! I appreciate the walk through approach. I am a detail person and I like to look at all the options. I had a bit of difficulty with the state filing but I think that was more "user error" rather than the product.
Date published: 2022-03-29
Rated 5 out of 5 by from Great job turbo tax Overall it was super easy and they were there to help
Date published: 2022-03-29
All TurboTax® Offerings Reviews - Page 3139
TurboTaxTurboTax Customer Ratings & Reviews
Narrow your results
Select all that apply to find reviewers similar to you.
Own a business
Student
Select a row below to filter reviews:
Rated 2 out of 5 by from Reoccurring issues year over year not being fixed For 3 years now it has said taking standard deduction will give the biggest refund but in reality I get a bigger refund in total (federal plus state) if I itemize. Not sure why Turbotax can't determine that and hope not too many have fallen victim to the automated miscalculation by turbotax. Also, I entered a wrong amount, went back and corrected, then during the check it found it was wrong but had me make the change on the form directly instead of adjusting automatically. I could see this leading to a bigger error having the user do a manual correction that turbotax already "knows" what needs to be done. Why didn't it adjust automatically when I corrected in the deductions section to start with?
Date published: 2022-03-29
Rated 5 out of 5 by from Awesome and Easy Most all questions were understandable. Had a couple I wasn't sure on but clicked on the help and it was explained.
Date published: 2022-03-29
Rated 5 out of 5 by from Helped me with a tedious required task It promptly walked me through each section. I had my papers organized beforehand to that made it much easier for me.
Date published: 2022-03-29
Rated 5 out of 5 by from TurboTax is awesome. Quick and easy to file. I've used it for over 20 years.
Date published: 2022-03-29
Rated 1 out of 5 by from Overpriced State electronic filing Ridiculous charge for state e filing, why is federal free but have to pay for state, don't you get enough money from program.
Date published: 2022-03-29
Rated 4 out of 5 by from Not inexpensive Worked OK, but I liked Creditkarma free version mpre.
Date published: 2022-03-29
Rated 5 out of 5 by from very thorough and easily explained ihad never used it before but decided to try it since my tax guy retired. It easily walks you through every step of the way. Found it easy to use and nice the standard deduction gave me more thatn itemizing.
Date published: 2022-03-29
Rated 4 out of 5 by from Good, but could be great TurboTax is easier than doing taxes yourself, but it could be better. I've used the program for several years, and import my previous year's data. However, there are many times that the program asks me to key in info that is on my previous year's return. This happens most frequently in the State Tax section. I understand what a nightmare it must be to keep the states' myriad of rules up to date, but I shouldn't have to key in data the program already has. This keeps the program from being excellent.
Date published: 2022-03-29
Rated 5 out of 5 by from Turbo Tax is wonderful! I appreciate the walk through approach. I am a detail person and I like to look at all the options. I had a bit of difficulty with the state filing but I think that was more "user error" rather than the product.
Date published: 2022-03-29
Rated 5 out of 5 by from Great job turbo tax Overall it was super easy and they were there to help
Date published: 2022-03-29
All TurboTax® Offerings Reviews - Page 3139