TURBOTAX CUSTOMER REVIEWS

TurboTax Product Reviews

Browse thousands of real customer reviews to learn why TurboTax is
America’s #1 tax prep provider.

TurboTaxTurboTax Customer Ratings & Reviews
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Rated 2 out of 5 by from A little shady I've been using TT for a few years now and not a fan of all the extra marketing and up-selling they insert throughout the process. I understand I need to to pay for the service but as a single taxpayer with no mortgage and a very minimalist lifestyle, I don't need all the extra support services. It's shady that towards the end of the process, they again try to upsell if you pay for the service from your refund. I didn't want it and went back to change it but whatever happened, now I'm paying for services like audit protection and identity theft protection that I don't need, don't want - ugh. I'm going to find another tax service next year. I don't like the feeling like a business is trying to squeeze more $$ when you're already committed to paying for their services already.
Date published: 2023-03-01
Rated 5 out of 5 by from So Easy! Quick and simple to maneuver through the sections.
Date published: 2023-03-01
Rated 5 out of 5 by from Its great Very easy to use and will use again for a long time.
Date published: 2023-03-01
Rated 5 out of 5 by from The llive agent was the best!! The agent really helped me calm down and try to brighten my spirits about my tiny refund and overall stress of filing taxes!! She was awesome!
Date published: 2023-03-01
Rated 1 out of 5 by from Furious at Turbo Tax This product has now cost me over $3,000 and possibly more! The interface acts as if it's working out every possible deduction but it ENTIRELY MISSED the depreciation on my rental home!!!!! Even though I put in that it was a rental, with income, expenses, etc., the software NEVER ASKED ME if I wanted to add depreciation. I have lost FIVE YEARS of depreciation. I am livid - I will be writing this one up to warn others. It's true that if you REALLY KNOW WHERE TO LOOK, you can find this deduction. But it's ludicrous that a product that is so "careful" to "find every possible deduction" doesn't check to see if you need to write off depreciation on your rental home. And it's buried in some little place several screens deep. Ridiculous. Check out my history to see the HOURS I have already wasted talking with CPA experts who DID NOT KNOW how to complete the 3115 form that I am now required to fill in to try to regain some of my losses. I will NEVER use this product again, and intend to file a complaint as well as demand a refund.
Date published: 2023-03-01
Rated 4 out of 5 by from easy peasy charges a lot! takes a long time and should have examples where the question marks are
Date published: 2023-03-01
Rated 1 out of 5 by from Expensive Product is too expensive for what I needed for my situation
Date published: 2023-03-01
Rated 5 out of 5 by from Live Expert Was Great! Our live expert was incredibly helpful and spent the time to make sure all was correct!
Date published: 2023-03-01
Rated 5 out of 5 by from I love TurboTAx The two professionals I spoke to that helped me out were absolutely amazing. I really appreciate all the help! Thank you for help me learn how to di this!
Date published: 2023-03-01
Rated 5 out of 5 by from Easy to use Easy and quick to use. Use Turbo Tax every year! It's great
Date published: 2023-03-01
All TurboTax® Offerings Reviews - Page 3126
TurboTaxTurboTax Customer Ratings & Reviews
Narrow your results
Select all that apply to find reviewers similar to you.
Own a business
Student
Select a row below to filter reviews:
Rated 2 out of 5 by from A little shady I've been using TT for a few years now and not a fan of all the extra marketing and up-selling they insert throughout the process. I understand I need to to pay for the service but as a single taxpayer with no mortgage and a very minimalist lifestyle, I don't need all the extra support services. It's shady that towards the end of the process, they again try to upsell if you pay for the service from your refund. I didn't want it and went back to change it but whatever happened, now I'm paying for services like audit protection and identity theft protection that I don't need, don't want - ugh. I'm going to find another tax service next year. I don't like the feeling like a business is trying to squeeze more $$ when you're already committed to paying for their services already.
Date published: 2023-03-01
Rated 5 out of 5 by from So Easy! Quick and simple to maneuver through the sections.
Date published: 2023-03-01
Rated 5 out of 5 by from Its great Very easy to use and will use again for a long time.
Date published: 2023-03-01
Rated 5 out of 5 by from The llive agent was the best!! The agent really helped me calm down and try to brighten my spirits about my tiny refund and overall stress of filing taxes!! She was awesome!
Date published: 2023-03-01
Rated 1 out of 5 by from Furious at Turbo Tax This product has now cost me over $3,000 and possibly more! The interface acts as if it's working out every possible deduction but it ENTIRELY MISSED the depreciation on my rental home!!!!! Even though I put in that it was a rental, with income, expenses, etc., the software NEVER ASKED ME if I wanted to add depreciation. I have lost FIVE YEARS of depreciation. I am livid - I will be writing this one up to warn others. It's true that if you REALLY KNOW WHERE TO LOOK, you can find this deduction. But it's ludicrous that a product that is so "careful" to "find every possible deduction" doesn't check to see if you need to write off depreciation on your rental home. And it's buried in some little place several screens deep. Ridiculous. Check out my history to see the HOURS I have already wasted talking with CPA experts who DID NOT KNOW how to complete the 3115 form that I am now required to fill in to try to regain some of my losses. I will NEVER use this product again, and intend to file a complaint as well as demand a refund.
Date published: 2023-03-01
Rated 4 out of 5 by from easy peasy charges a lot! takes a long time and should have examples where the question marks are
Date published: 2023-03-01
Rated 1 out of 5 by from Expensive Product is too expensive for what I needed for my situation
Date published: 2023-03-01
Rated 5 out of 5 by from Live Expert Was Great! Our live expert was incredibly helpful and spent the time to make sure all was correct!
Date published: 2023-03-01
Rated 5 out of 5 by from I love TurboTAx The two professionals I spoke to that helped me out were absolutely amazing. I really appreciate all the help! Thank you for help me learn how to di this!
Date published: 2023-03-01
Rated 5 out of 5 by from Easy to use Easy and quick to use. Use Turbo Tax every year! It's great
Date published: 2023-03-01
All TurboTax® Offerings Reviews - Page 3126