TURBOTAX CUSTOMER REVIEWS

TurboTax Product Reviews

Browse thousands of real customer reviews to learn why TurboTax is
America’s #1 tax prep provider.

TurboTaxTurboTax Customer Ratings & Reviews
Narrow your results
Select all that apply to find reviewers similar to you.
Own a business
Student
Select a row below to filter reviews:
Rated 2 out of 5 by from Not Transparent Enough Several knocks on my experience: 1. My reason to use TurboTax was to compare filing married or separately. This was not presented as an option. Only by completing the return and changing status and going through all steps again could it be done. TurboTax should be doing this automatically. 2. The cost is buried until you are too far in. You have income from form K-1? The cost of your return just doubled to include that one line on your 1040. 3. Bank fees for electronic filing or direct deposit refund of about $20 not disclosed until the very last step.
Date published: 2023-04-12
Rated 5 out of 5 by from Turbotax is awesome So easy and helpful I am new to adulting and I would have been lost without it
Date published: 2023-04-12
Rated 5 out of 5 by from Flawless Tax Preparation Turbo Tax once again "walked" me through my taxes and forms and custom tailored itself for my particular tax situation and allowed me to E-file my returns, federal for free and state for a small fee. I appreciate that it checks my return for accuracy and even lets me know that my returns have been accepted. I wouldn't do my taxes any other way!
Date published: 2023-04-12
Rated 4 out of 5 by from State tax part is confusing... State tax part is confusing... If that gets easier then it gets a 5 star...
Date published: 2023-04-12
Rated 3 out of 5 by from It automatically put me in premium w/o asking For the most part I have enjoyed TT but this year it started my return in TT Premium with out giving me an option for a lesser product at a cheaper price. When I was ready to file, it cost me $209 which I could have paid to have someone do the taxes for me. My option was pay the 209 or delete and start over... My time has a value too so either way I was charged hundreds more than I should have. My look at other products next year.
Date published: 2023-04-12
Rated 5 out of 5 by from Excellent Service My family has used Turbo Tax before but this was my first time doing it by myself. It was thorough and easily understood, with a bounty of information along the way.
Date published: 2023-04-12
Rated 3 out of 5 by from turbo tax can be confusing at times it was very confusing at times and the costs were not accurately explained at the beginning
Date published: 2023-04-12
Rated 5 out of 5 by from Easy to follow and reliable My primary responsibility was finding the information.
Date published: 2023-04-12
Rated 2 out of 5 by from Almost irritating It’s just monotonous and redundant to have to review the info you put in, at least 4 times.., I understand that it’s to check and be sure stuff is right. But it’s almost to much… and there’s an ungodly amount of fees that you pay to file and get your money.. 39$ just to direct deposition.. on top of the 150 I had to pay to do my taxes with a 1099… thats a little ridiculous
Date published: 2023-04-12
Rated 5 out of 5 by from TurboTax is easy to use! Easy to fill out and understand. I appreciate the step by step process.
Date published: 2023-04-12
All TurboTax® Offerings Reviews - Page 3125
TurboTaxTurboTax Customer Ratings & Reviews
Narrow your results
Select all that apply to find reviewers similar to you.
Own a business
Student
Select a row below to filter reviews:
Rated 2 out of 5 by from Not Transparent Enough Several knocks on my experience: 1. My reason to use TurboTax was to compare filing married or separately. This was not presented as an option. Only by completing the return and changing status and going through all steps again could it be done. TurboTax should be doing this automatically. 2. The cost is buried until you are too far in. You have income from form K-1? The cost of your return just doubled to include that one line on your 1040. 3. Bank fees for electronic filing or direct deposit refund of about $20 not disclosed until the very last step.
Date published: 2023-04-12
Rated 5 out of 5 by from Turbotax is awesome So easy and helpful I am new to adulting and I would have been lost without it
Date published: 2023-04-12
Rated 5 out of 5 by from Flawless Tax Preparation Turbo Tax once again "walked" me through my taxes and forms and custom tailored itself for my particular tax situation and allowed me to E-file my returns, federal for free and state for a small fee. I appreciate that it checks my return for accuracy and even lets me know that my returns have been accepted. I wouldn't do my taxes any other way!
Date published: 2023-04-12
Rated 4 out of 5 by from State tax part is confusing... State tax part is confusing... If that gets easier then it gets a 5 star...
Date published: 2023-04-12
Rated 3 out of 5 by from It automatically put me in premium w/o asking For the most part I have enjoyed TT but this year it started my return in TT Premium with out giving me an option for a lesser product at a cheaper price. When I was ready to file, it cost me $209 which I could have paid to have someone do the taxes for me. My option was pay the 209 or delete and start over... My time has a value too so either way I was charged hundreds more than I should have. My look at other products next year.
Date published: 2023-04-12
Rated 5 out of 5 by from Excellent Service My family has used Turbo Tax before but this was my first time doing it by myself. It was thorough and easily understood, with a bounty of information along the way.
Date published: 2023-04-12
Rated 3 out of 5 by from turbo tax can be confusing at times it was very confusing at times and the costs were not accurately explained at the beginning
Date published: 2023-04-12
Rated 5 out of 5 by from Easy to follow and reliable My primary responsibility was finding the information.
Date published: 2023-04-12
Rated 2 out of 5 by from Almost irritating It’s just monotonous and redundant to have to review the info you put in, at least 4 times.., I understand that it’s to check and be sure stuff is right. But it’s almost to much… and there’s an ungodly amount of fees that you pay to file and get your money.. 39$ just to direct deposition.. on top of the 150 I had to pay to do my taxes with a 1099… thats a little ridiculous
Date published: 2023-04-12
Rated 5 out of 5 by from TurboTax is easy to use! Easy to fill out and understand. I appreciate the step by step process.
Date published: 2023-04-12
All TurboTax® Offerings Reviews - Page 3125