TURBOTAX CUSTOMER REVIEWS

TurboTax Product Reviews

Browse thousands of real customer reviews to learn why TurboTax is
America’s #1 tax prep provider.

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Rated 3 out of 5 by from Always trying to get you to pay I filled out the forms and even though it was a simple filing they tried to get you,no forced you to upgrade to a paid version when I don't need to. Waist of time
Date published: 2023-04-12
Rated 5 out of 5 by from I've used TurboTax for 11 years I've used Turbo Tax for 11 years and it keeps getting better. I watch/help my mother prepare her documents to take to an accountant and it's more work and trouble than doing it myself on TurboTax. The software is really intuitive and the extra info almost always answers my questions. It feels a little expensive, but I'm still willing to pay for it.
Date published: 2023-04-12
Rated 5 out of 5 by from So user friendly I got late 1099's and had to do an amend...was very easy to do
Date published: 2023-04-12
Rated 5 out of 5 by from Tax Time Always a easy process and very helpful tips due to me have 1095-c insurance.
Date published: 2023-04-12
Rated 5 out of 5 by from Great Experience Had a great experience! Will definitely use again!
Date published: 2023-04-12
Rated 5 out of 5 by from Makes the pain of taxes so much easier Need to be patient and just go through the questions and forms. Best way to do taxes.
Date published: 2023-04-12
Rated 2 out of 5 by from Incessant Attempts to Upsell Are Maddening At every possible opportunity you're trying to get me to upgrade my package, pay to speak to a tax expert, etc. etc. ad nauseam. Please stop! Just. Freaking. Stop! Also, there were several times I got stuck visiting a screen over and over because you weren't explaining what was wrong.
Date published: 2023-04-12
Rated 5 out of 5 by from It works great every year Taxes are complicated, Turbo Tax is not. Will continue to use them.
Date published: 2023-04-12
Rated 4 out of 5 by from Quick but unnerving Went step by step but when it suggested standard deduction and didn't ask about specific property tax it was a little unnerving. Maybe give a better explanation at the beginning about how you figure out standard is better and that you wont ask for specific info would be less unsettling.
Date published: 2023-04-12
Rated 1 out of 5 by from e-file didn't work while i have positive experience with turbo tax canada., the US version did not work for e-file. I could not get assistance via telephone nor online. I thought problem tied to California state return that i paid extra for. Trouble shoot would not amend information that was correct. I finally gave up and mailed both federal and California returns
Date published: 2023-04-12
All TurboTax® Offerings Reviews - Page 3107
TurboTaxTurboTax Customer Ratings & Reviews
Narrow your results
Select all that apply to find reviewers similar to you.
Own a business
Student
Select a row below to filter reviews:
Rated 3 out of 5 by from Always trying to get you to pay I filled out the forms and even though it was a simple filing they tried to get you,no forced you to upgrade to a paid version when I don't need to. Waist of time
Date published: 2023-04-12
Rated 5 out of 5 by from I've used TurboTax for 11 years I've used Turbo Tax for 11 years and it keeps getting better. I watch/help my mother prepare her documents to take to an accountant and it's more work and trouble than doing it myself on TurboTax. The software is really intuitive and the extra info almost always answers my questions. It feels a little expensive, but I'm still willing to pay for it.
Date published: 2023-04-12
Rated 5 out of 5 by from So user friendly I got late 1099's and had to do an amend...was very easy to do
Date published: 2023-04-12
Rated 5 out of 5 by from Tax Time Always a easy process and very helpful tips due to me have 1095-c insurance.
Date published: 2023-04-12
Rated 5 out of 5 by from Great Experience Had a great experience! Will definitely use again!
Date published: 2023-04-12
Rated 5 out of 5 by from Makes the pain of taxes so much easier Need to be patient and just go through the questions and forms. Best way to do taxes.
Date published: 2023-04-12
Rated 2 out of 5 by from Incessant Attempts to Upsell Are Maddening At every possible opportunity you're trying to get me to upgrade my package, pay to speak to a tax expert, etc. etc. ad nauseam. Please stop! Just. Freaking. Stop! Also, there were several times I got stuck visiting a screen over and over because you weren't explaining what was wrong.
Date published: 2023-04-12
Rated 5 out of 5 by from It works great every year Taxes are complicated, Turbo Tax is not. Will continue to use them.
Date published: 2023-04-12
Rated 4 out of 5 by from Quick but unnerving Went step by step but when it suggested standard deduction and didn't ask about specific property tax it was a little unnerving. Maybe give a better explanation at the beginning about how you figure out standard is better and that you wont ask for specific info would be less unsettling.
Date published: 2023-04-12
Rated 1 out of 5 by from e-file didn't work while i have positive experience with turbo tax canada., the US version did not work for e-file. I could not get assistance via telephone nor online. I thought problem tied to California state return that i paid extra for. Trouble shoot would not amend information that was correct. I finally gave up and mailed both federal and California returns
Date published: 2023-04-12
All TurboTax® Offerings Reviews - Page 3107