TURBOTAX CUSTOMER REVIEWS

TurboTax Product Reviews

Browse thousands of real customer reviews to learn why TurboTax is the
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Rated 5 out of 5 by from Great tool So easy. They ask all the questions. I just give answers.
Date published: 2022-03-30
Rated 1 out of 5 by from Indiana State efile didn't work I paid the $25 to efile Indiana State for the first time after using Turbo Tax Premier for many years. It was frustrating to get the efile set up, then it didn't work. Pressed the orange tab to submit and it timed out but didn't submit. After too much time trying to troubleshoot, call support, follow links sent for "solution", reading forums about others having the same issue, decided to just print and mail the returns. Out $25 and very unhappy with TurboTax product. Have used TurboTax for years and this version was the worst ever.
Date published: 2022-03-30
Rated 5 out of 5 by from TurboTax is so simple! I have used TurboTax for 6 years and they always take the stress away from filing taxes.
Date published: 2022-03-30
Rated 5 out of 5 by from Thank you Scott! Scott was responsive, knowledgeable and available at every step of the way. We're grateful for his support through an always-stressful process!
Date published: 2022-03-30
Rated 5 out of 5 by from Turbo tax awesome So easy to do great job turbo tax easy steps plus they have help if your struggling
Date published: 2022-03-30
Rated 4 out of 5 by from i got it done this is the first time doing anything other than a simple 1040. I got through with a few questions. The accountants I spoke with one the phone were knowledgeable and patient. I will use again
Date published: 2022-03-30
Rated 4 out of 5 by from TurboTax Experience I've used this software for a very long time. For the most part the interface is fairly well designed. Every once in a while I have come across what I believe to be some software bugs (a few with the Federal return, but more so with the State return I use). I've spoken to customer service several times regarding these types of issues as well as other questions I have during the process of filling out my taxes. Unfortunately, most of the time (with only a few exceptions) the agent has refused to believe a bug could possibly exist and has done very little to help my situation. I was a software developer during my entire career, and I know bugs can always be found in even the simplest of programs. I'm sure a program as complicated as tax software absolutely has a multitude of bugs. It is a good thing there are override features within the software to resolve "most" of the issues I've run into. I do commend the developers of this software however as it has certainly matured over the years and has (for the most part) gotten better. There is one issue I had this year in particular that I'd like to point out. Every single time the program required an update, the download of the update would occur in under 30 seconds, but the installation of the update would take close to (if not over) an hour to complete. The initial download and installation of the program didn't even take that long. If I remember correctly, I believe I was able to initially install the software in 10 to 15 minutes. Why an update would take so long is beyond me. Customer service tried to convince me that it's the internet. I don't believe this as I mentioned the actual download finishes in mere seconds, whereas the update of the software following the download is what's taking so long, so I know the internet is no longer in play. This has never happened to me before in all the years I've been using this program. So I'm not sure what may have changed this year. I am running this software on an iMac with plenty of memory and disk space, and with the latest OS. There is no other software on my system that experiences this type of problem, so my current thinking is there must be something going on with the update process of TurboTax. I have monitored the CPU usage of the update process, and it appears the update has very low system priority and uses very little CPU percentage during its process. Not sure why this is as there is very little else going on when I'm doing this. And I'll reiterate... this happens every time an update is required, which has been a multitude of times since installing this software back in November. One agent I spoke to did actually submit a problem report regarding this. I was hoping it would have been addressed already, but the issue still exists.
Date published: 2022-03-30
Rated 4 out of 5 by from Easy, step by step Step by step guide was easy to use, first time ever filing our own taxes
Date published: 2022-03-30
Rated 5 out of 5 by from Awesome Great, easy. But it costs the same as my accountant from home. If we were back in New Orleans I would have paid him instead.
Date published: 2022-03-30
Rated 3 out of 5 by from Slow to update, still some errors Took until the end of March until I could file due to sections "not ready yet". Errors needing input do NOT provide any info as to what the problem might be. Also, errors in how forms completed per IRS documentation. I've had good luck with TurboTax until those year, but a TON of problems with 2021 version.
Date published: 2022-03-30
All TurboTax® Offerings Reviews - Page 3102
TurboTaxTurboTax Customer Ratings & Reviews
Narrow your results
Select all that apply to find reviewers similar to you.
Own a business
Student
Select a row below to filter reviews:
Rated 5 out of 5 by from Great tool So easy. They ask all the questions. I just give answers.
Date published: 2022-03-30
Rated 1 out of 5 by from Indiana State efile didn't work I paid the $25 to efile Indiana State for the first time after using Turbo Tax Premier for many years. It was frustrating to get the efile set up, then it didn't work. Pressed the orange tab to submit and it timed out but didn't submit. After too much time trying to troubleshoot, call support, follow links sent for "solution", reading forums about others having the same issue, decided to just print and mail the returns. Out $25 and very unhappy with TurboTax product. Have used TurboTax for years and this version was the worst ever.
Date published: 2022-03-30
Rated 5 out of 5 by from TurboTax is so simple! I have used TurboTax for 6 years and they always take the stress away from filing taxes.
Date published: 2022-03-30
Rated 5 out of 5 by from Thank you Scott! Scott was responsive, knowledgeable and available at every step of the way. We're grateful for his support through an always-stressful process!
Date published: 2022-03-30
Rated 5 out of 5 by from Turbo tax awesome So easy to do great job turbo tax easy steps plus they have help if your struggling
Date published: 2022-03-30
Rated 4 out of 5 by from i got it done this is the first time doing anything other than a simple 1040. I got through with a few questions. The accountants I spoke with one the phone were knowledgeable and patient. I will use again
Date published: 2022-03-30
Rated 4 out of 5 by from TurboTax Experience I've used this software for a very long time. For the most part the interface is fairly well designed. Every once in a while I have come across what I believe to be some software bugs (a few with the Federal return, but more so with the State return I use). I've spoken to customer service several times regarding these types of issues as well as other questions I have during the process of filling out my taxes. Unfortunately, most of the time (with only a few exceptions) the agent has refused to believe a bug could possibly exist and has done very little to help my situation. I was a software developer during my entire career, and I know bugs can always be found in even the simplest of programs. I'm sure a program as complicated as tax software absolutely has a multitude of bugs. It is a good thing there are override features within the software to resolve "most" of the issues I've run into. I do commend the developers of this software however as it has certainly matured over the years and has (for the most part) gotten better. There is one issue I had this year in particular that I'd like to point out. Every single time the program required an update, the download of the update would occur in under 30 seconds, but the installation of the update would take close to (if not over) an hour to complete. The initial download and installation of the program didn't even take that long. If I remember correctly, I believe I was able to initially install the software in 10 to 15 minutes. Why an update would take so long is beyond me. Customer service tried to convince me that it's the internet. I don't believe this as I mentioned the actual download finishes in mere seconds, whereas the update of the software following the download is what's taking so long, so I know the internet is no longer in play. This has never happened to me before in all the years I've been using this program. So I'm not sure what may have changed this year. I am running this software on an iMac with plenty of memory and disk space, and with the latest OS. There is no other software on my system that experiences this type of problem, so my current thinking is there must be something going on with the update process of TurboTax. I have monitored the CPU usage of the update process, and it appears the update has very low system priority and uses very little CPU percentage during its process. Not sure why this is as there is very little else going on when I'm doing this. And I'll reiterate... this happens every time an update is required, which has been a multitude of times since installing this software back in November. One agent I spoke to did actually submit a problem report regarding this. I was hoping it would have been addressed already, but the issue still exists.
Date published: 2022-03-30
Rated 4 out of 5 by from Easy, step by step Step by step guide was easy to use, first time ever filing our own taxes
Date published: 2022-03-30
Rated 5 out of 5 by from Awesome Great, easy. But it costs the same as my accountant from home. If we were back in New Orleans I would have paid him instead.
Date published: 2022-03-30
Rated 3 out of 5 by from Slow to update, still some errors Took until the end of March until I could file due to sections "not ready yet". Errors needing input do NOT provide any info as to what the problem might be. Also, errors in how forms completed per IRS documentation. I've had good luck with TurboTax until those year, but a TON of problems with 2021 version.
Date published: 2022-03-30
All TurboTax® Offerings Reviews - Page 3102