TURBOTAX CUSTOMER REVIEWS

TurboTax Product Reviews

Browse thousands of real customer reviews to learn why TurboTax is the
#1 best-selling tax software.

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Rated 5 out of 5 by from Great as always I've been using TurboTax since the days it came on 3 1/2" floppies. It's the best, in my opinion. No need to look elsewhere.
Date published: 2022-04-03
Rated 4 out of 5 by from Better than credit karma, not perfect Had a couple of technical hiccups but otherwise pretty good software. I like that it imports robinhood tax documents.
Date published: 2022-04-03
Rated 3 out of 5 by from Getting Help for a Form Error Was Frustrating I'm been happily using TurboTax for years. Before submitting my returns, I carefully go through the generated PDF return for errors. This year I found a few on Form 8862-- several checkboxes were erroneously check 'No' including two responses that were check both 'Yes' and 'No'. And this is AFTER TurboTax scanned my return for errors-- not reassuring at all! I called tech support, they view my return online (a very cool service), but then proceeded to tell me for 90 minutes that is was Adobe Acrobat's fault or a problem with Windows. Problem unresolved, I looked myself and sure enough, the TurboTax PDF template for Form 8862 had the checkmarks. I edited the PDF template myself, re-ran TurboTax for the 8862 form and all is good. So: (1) The 'scan your returns for errors' is not thorough; (2) It was difficult to find how to contact Tech Support; and (3) While the phone support person was very polite and wanting to help, the backdoor tech support people were dismissive and technically un-impressive.
Date published: 2022-04-03
Rated 1 out of 5 by from Weak for international filers If you don't need to file a state return, TT apparently doesn't recognize that you have e-filed your federal return. Even though I have the email confirmation that my Federal return has been accepted, TT will not register the original filing nor the confirmation.
Date published: 2022-04-03
Rated 5 out of 5 by from Getting better every year! I've been using turbo tax for years. Changes this year are awesome.
Date published: 2022-04-03
Rated 5 out of 5 by from So easy! Super easy to use and free for simple filing! Highly recommend!
Date published: 2022-04-03
Rated 5 out of 5 by from Turbo Tax is Great Turbo Tax gives me the confidence to prepare my taxes without a CPA.
Date published: 2022-04-03
Rated 5 out of 5 by from Its Great Been using it since it came on a floppy disc, years and years. Never and issue or mistake caused by the program.
Date published: 2022-04-03
Rated 5 out of 5 by from Turbo tax is great Great very helpful explains things very well will use next year
Date published: 2022-04-03
Rated 5 out of 5 by from Steven was SO Helpful! Steven was so helpful and patient while walking me through all of the steps I was confused about. He helped me ease my worries and enter the needed information.
Date published: 2022-04-03
All TurboTax® Offerings Reviews - Page 3101
Narrow your results
Select all that apply to find reviewers similar to you.
Own a business
Student
Select a row below to filter reviews:
Rated 5 out of 5 by from Great as always I've been using TurboTax since the days it came on 3 1/2" floppies. It's the best, in my opinion. No need to look elsewhere.
Date published: 2022-04-03
Rated 4 out of 5 by from Better than credit karma, not perfect Had a couple of technical hiccups but otherwise pretty good software. I like that it imports robinhood tax documents.
Date published: 2022-04-03
Rated 3 out of 5 by from Getting Help for a Form Error Was Frustrating I'm been happily using TurboTax for years. Before submitting my returns, I carefully go through the generated PDF return for errors. This year I found a few on Form 8862-- several checkboxes were erroneously check 'No' including two responses that were check both 'Yes' and 'No'. And this is AFTER TurboTax scanned my return for errors-- not reassuring at all! I called tech support, they view my return online (a very cool service), but then proceeded to tell me for 90 minutes that is was Adobe Acrobat's fault or a problem with Windows. Problem unresolved, I looked myself and sure enough, the TurboTax PDF template for Form 8862 had the checkmarks. I edited the PDF template myself, re-ran TurboTax for the 8862 form and all is good. So: (1) The 'scan your returns for errors' is not thorough; (2) It was difficult to find how to contact Tech Support; and (3) While the phone support person was very polite and wanting to help, the backdoor tech support people were dismissive and technically un-impressive.
Date published: 2022-04-03
Rated 1 out of 5 by from Weak for international filers If you don't need to file a state return, TT apparently doesn't recognize that you have e-filed your federal return. Even though I have the email confirmation that my Federal return has been accepted, TT will not register the original filing nor the confirmation.
Date published: 2022-04-03
Rated 5 out of 5 by from Getting better every year! I've been using turbo tax for years. Changes this year are awesome.
Date published: 2022-04-03
Rated 5 out of 5 by from So easy! Super easy to use and free for simple filing! Highly recommend!
Date published: 2022-04-03
Rated 5 out of 5 by from Turbo Tax is Great Turbo Tax gives me the confidence to prepare my taxes without a CPA.
Date published: 2022-04-03
Rated 5 out of 5 by from Its Great Been using it since it came on a floppy disc, years and years. Never and issue or mistake caused by the program.
Date published: 2022-04-03
Rated 5 out of 5 by from Turbo tax is great Great very helpful explains things very well will use next year
Date published: 2022-04-03
Rated 5 out of 5 by from Steven was SO Helpful! Steven was so helpful and patient while walking me through all of the steps I was confused about. He helped me ease my worries and enter the needed information.
Date published: 2022-04-03
All TurboTax® Offerings Reviews - Page 3101