TURBOTAX CUSTOMER REVIEWS

TurboTax Product Reviews

Read unbiased reviews of our TurboTax products from thousands of customers and see for yourself why TurboTax is the
#1 best-selling tax software.

TurboTaxTurboTax Customer Ratings & Reviews
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Own a business
Student
Rated 4 out of 5 by from turbo tax is good turbo tax was easy to use which is wonderful but it would be helpful if some of the help questions were more informative. I needed to find my AGI from the year before and I had problems finding it even after reading the help questions.
Date published: 2021-05-19
Rated 4 out of 5 by from I like Turbo Tax I appreciate the help but it was a bit confusing. Why did I have to pay $255 for a service I didn't request.
Date published: 2021-05-19
Rated 4 out of 5 by from This version of the product had some minor issues. This year's product had issues that I did not see in past years of using TurboTax. When I first installed the product it kept getting hung up with the initial setup where I had to keep closing and relaunching the program to get it to display the screen that ask for the License#, but then it would not allow me to enter the number. I had to call Support for help on the issue and the work around was to change my resolution to 800x600 and then I was able to get enter the License#. Then at the end of the program with I was filing my return and I wanted to charge my State Filing fee to my Credit Card it would go to my TurboTax Account Page but it did not process the payment or do anything remotely. I brought me into the Support screen that ask How I did my Taxes Last Year which doesn't do me any good as I just finished doing my taxes for this year. I hope the product is Much Better next year otherwise it may be my last year using it.
Date published: 2021-05-19
Rated 4 out of 5 by from good slight turbo tax glitch who knows what the problem was
Date published: 2021-05-19
Rated 1 out of 5 by from your e-file sucks I attempted to e-file for the first time but was declined by the feds. After mailing in my returns i have attempted to get a refund of the state e-file charge but your system seems to be giving me the run around.
Date published: 2021-05-19
Rated 2 out of 5 by from I feel I was rob I selected to pay with paypal and after completing the payment I just notice the amount was duplicated. I feel so upset
Date published: 2021-05-19
Rated 1 out of 5 by from Intuit and TurboTax did not sync. This entire process was mind-numbing entering this all manually when it was supposed to be linked. Waste of money
Date published: 2021-05-19
Rated 5 out of 5 by from WICKED Easy TURBO TAX IS AWESOME AND EASY I never filed myself before, turbo tax makes it easy.
Date published: 2021-05-19
Rated 5 out of 5 by from Awesome Very good. I felt comfortable. Great service. Thank you!
Date published: 2021-05-19
Rated 4 out of 5 by from Satisfied Experiences I have only spoken to two expert staff that was cordial, helpful while answering my questions.
Date published: 2021-05-19
All TurboTax® Offerings Reviews - Page 311
TurboTaxTurboTax Customer Ratings & Reviews
Narrow your results
Select all that apply to find reviewers similar to you.
Own a business
Student
Rated 4 out of 5 by from turbo tax is good turbo tax was easy to use which is wonderful but it would be helpful if some of the help questions were more informative. I needed to find my AGI from the year before and I had problems finding it even after reading the help questions.
Date published: 2021-05-19
Rated 4 out of 5 by from I like Turbo Tax I appreciate the help but it was a bit confusing. Why did I have to pay $255 for a service I didn't request.
Date published: 2021-05-19
Rated 4 out of 5 by from This version of the product had some minor issues. This year's product had issues that I did not see in past years of using TurboTax. When I first installed the product it kept getting hung up with the initial setup where I had to keep closing and relaunching the program to get it to display the screen that ask for the License#, but then it would not allow me to enter the number. I had to call Support for help on the issue and the work around was to change my resolution to 800x600 and then I was able to get enter the License#. Then at the end of the program with I was filing my return and I wanted to charge my State Filing fee to my Credit Card it would go to my TurboTax Account Page but it did not process the payment or do anything remotely. I brought me into the Support screen that ask How I did my Taxes Last Year which doesn't do me any good as I just finished doing my taxes for this year. I hope the product is Much Better next year otherwise it may be my last year using it.
Date published: 2021-05-19
Rated 4 out of 5 by from good slight turbo tax glitch who knows what the problem was
Date published: 2021-05-19
Rated 1 out of 5 by from your e-file sucks I attempted to e-file for the first time but was declined by the feds. After mailing in my returns i have attempted to get a refund of the state e-file charge but your system seems to be giving me the run around.
Date published: 2021-05-19
Rated 2 out of 5 by from I feel I was rob I selected to pay with paypal and after completing the payment I just notice the amount was duplicated. I feel so upset
Date published: 2021-05-19
Rated 1 out of 5 by from Intuit and TurboTax did not sync. This entire process was mind-numbing entering this all manually when it was supposed to be linked. Waste of money
Date published: 2021-05-19
Rated 5 out of 5 by from WICKED Easy TURBO TAX IS AWESOME AND EASY I never filed myself before, turbo tax makes it easy.
Date published: 2021-05-19
Rated 5 out of 5 by from Awesome Very good. I felt comfortable. Great service. Thank you!
Date published: 2021-05-19
Rated 4 out of 5 by from Satisfied Experiences I have only spoken to two expert staff that was cordial, helpful while answering my questions.
Date published: 2021-05-19
All TurboTax® Offerings Reviews - Page 311