TURBOTAX CUSTOMER REVIEWS

TurboTax Product Reviews

Browse thousands of real customer reviews to learn why TurboTax is
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Rated 1 out of 5 by from over $700 mistake on returns with duplicate 1098 I had difficulty with the original submission showing for a 1098, and it turns out it was submitted twice. I find it hard to believe that Turbo Tax actually reviewed anything on my tax return on the initial submission with two identical 1098's submitted. Will be looking for an alternative for next year.
Date published: 2023-06-30
Rated 1 out of 5 by from TurboTax Sucks TurboTax duplicated the entry for my 1098 form on my 2022 return and didn't bother to notice until 6 months later, then I was forced to pay the IRS $594. This is the last year that I will be using TurboTax.
Date published: 2023-06-30
Rated 5 out of 5 by from TURBO TAX IS AWESOME! I WAS ABLE TO DO IT AND HAVE ANY QUESTIONS ANSWERED WITH THE CHAT ASSISTANCE
Date published: 2023-06-30
Rated 2 out of 5 by from Problems with Turbotax Turbotax doubled my capital gains. Turbotax put me in touch with various tax experts who couldn't help. One offered to help me terminate my account. Finally I got a guy, Donald, from Turbotax who was fantastic. With his help I deleted some info and everything was resolved. Or so I thought. Now the beginning of my amended 1040 x form says I'm owed a nice refund. But now the 1040 SR says I owe money as though The IRS didn't receive my original payment. But it did because you can't amend a return until the payment is processed. I'm going to just ignore the request to mail in the payment. But it seems there's some glitch in Turbotax software.
Date published: 2023-06-30
Rated 5 out of 5 by from TurboTax My expert was very helpful and kind he did a great job at helping understand the process!
Date published: 2023-06-30
Rated 2 out of 5 by from TurboTax returns have errors I have used Turbotax for federal and state taxes for about 6 years. Two times our taxes were incorrect and we had to send late payments and fees. We don't have very complicated returns, the website seems to be the problem. This past year in particular, the automatic importing of documents from banks was confusing and ended up causing a problem. Will never use TurboTax for future tax filings.
Date published: 2023-06-30
Rated 5 out of 5 by from Best service out there It was so easy and fast to use TurboTax. You can't go wrong!
Date published: 2023-06-30
Rated 1 out of 5 by from Detrimental 2022 Glitch Truly appalled by the cost of a product that ensures taxes will be done correctly only to have them done incorrectly. Amending my taxes cost me almost $1000 and affects my budget severely.
Date published: 2023-06-30
Rated 5 out of 5 by from Stress Less Turbo Tax More Easier and faster leaves more mind and time for other things in life. It has allowed me to have less paper and calculations for years. For someone that is a DIY person, I am glad to have this assistance done for me instead of all by myself.
Date published: 2023-06-30
Rated 5 out of 5 by from Great service I got an email that I had duplicated my 1098 and turbo tax caught it so I could amend it
Date published: 2023-06-30
All TurboTax® Offerings Reviews - Page 310
TurboTaxTurboTax Customer Ratings & Reviews
Narrow your results
Select all that apply to find reviewers similar to you.
Own a business
Student
Select a row below to filter reviews:
Rated 1 out of 5 by from over $700 mistake on returns with duplicate 1098 I had difficulty with the original submission showing for a 1098, and it turns out it was submitted twice. I find it hard to believe that Turbo Tax actually reviewed anything on my tax return on the initial submission with two identical 1098's submitted. Will be looking for an alternative for next year.
Date published: 2023-06-30
Rated 1 out of 5 by from TurboTax Sucks TurboTax duplicated the entry for my 1098 form on my 2022 return and didn't bother to notice until 6 months later, then I was forced to pay the IRS $594. This is the last year that I will be using TurboTax.
Date published: 2023-06-30
Rated 5 out of 5 by from TURBO TAX IS AWESOME! I WAS ABLE TO DO IT AND HAVE ANY QUESTIONS ANSWERED WITH THE CHAT ASSISTANCE
Date published: 2023-06-30
Rated 2 out of 5 by from Problems with Turbotax Turbotax doubled my capital gains. Turbotax put me in touch with various tax experts who couldn't help. One offered to help me terminate my account. Finally I got a guy, Donald, from Turbotax who was fantastic. With his help I deleted some info and everything was resolved. Or so I thought. Now the beginning of my amended 1040 x form says I'm owed a nice refund. But now the 1040 SR says I owe money as though The IRS didn't receive my original payment. But it did because you can't amend a return until the payment is processed. I'm going to just ignore the request to mail in the payment. But it seems there's some glitch in Turbotax software.
Date published: 2023-06-30
Rated 5 out of 5 by from TurboTax My expert was very helpful and kind he did a great job at helping understand the process!
Date published: 2023-06-30
Rated 2 out of 5 by from TurboTax returns have errors I have used Turbotax for federal and state taxes for about 6 years. Two times our taxes were incorrect and we had to send late payments and fees. We don't have very complicated returns, the website seems to be the problem. This past year in particular, the automatic importing of documents from banks was confusing and ended up causing a problem. Will never use TurboTax for future tax filings.
Date published: 2023-06-30
Rated 5 out of 5 by from Best service out there It was so easy and fast to use TurboTax. You can't go wrong!
Date published: 2023-06-30
Rated 1 out of 5 by from Detrimental 2022 Glitch Truly appalled by the cost of a product that ensures taxes will be done correctly only to have them done incorrectly. Amending my taxes cost me almost $1000 and affects my budget severely.
Date published: 2023-06-30
Rated 5 out of 5 by from Stress Less Turbo Tax More Easier and faster leaves more mind and time for other things in life. It has allowed me to have less paper and calculations for years. For someone that is a DIY person, I am glad to have this assistance done for me instead of all by myself.
Date published: 2023-06-30
Rated 5 out of 5 by from Great service I got an email that I had duplicated my 1098 and turbo tax caught it so I could amend it
Date published: 2023-06-30
All TurboTax® Offerings Reviews - Page 310