TURBOTAX CUSTOMER REVIEWS

TurboTax Product Reviews

Browse thousands of real customer reviews to learn why TurboTax is the
#1 best-selling tax software.

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Rated 5 out of 5 by from The best tax preparation experience we've ever had We've used a number of "professional" tax preparation services/CPAs, etc. and despite being highly recommended, we found the majority of the work fell on us and then they never took the time to respond to our questions...or when they did, it was something high-level that really didn't help or apply to us. Debra, our TurboTax full service rep was absolutely phenomenal! She was so responsive and took the time (via chat and phone) to understand our problems and questions, she educated us and helped us not only for this year, but also in how we should prepare for upcoming years. I cannot recommend Debra enough.
Date published: 2022-04-03
Rated 3 out of 5 by from eh taxes makes me want to get rid of all the stocks and ira we own. I appreciate your help but it just makes me hate congress more.
Date published: 2022-04-03
Rated 5 out of 5 by from Great as always I've been using TurboTax since the days it came on 3 1/2" floppies. It's the best, in my opinion. No need to look elsewhere.
Date published: 2022-04-03
Rated 4 out of 5 by from Better than credit karma, not perfect Had a couple of technical hiccups but otherwise pretty good software. I like that it imports robinhood tax documents.
Date published: 2022-04-03
Rated 3 out of 5 by from Getting Help for a Form Error Was Frustrating I'm been happily using TurboTax for years. Before submitting my returns, I carefully go through the generated PDF return for errors. This year I found a few on Form 8862-- several checkboxes were erroneously check 'No' including two responses that were check both 'Yes' and 'No'. And this is AFTER TurboTax scanned my return for errors-- not reassuring at all! I called tech support, they view my return online (a very cool service), but then proceeded to tell me for 90 minutes that is was Adobe Acrobat's fault or a problem with Windows. Problem unresolved, I looked myself and sure enough, the TurboTax PDF template for Form 8862 had the checkmarks. I edited the PDF template myself, re-ran TurboTax for the 8862 form and all is good. So: (1) The 'scan your returns for errors' is not thorough; (2) It was difficult to find how to contact Tech Support; and (3) While the phone support person was very polite and wanting to help, the backdoor tech support people were dismissive and technically un-impressive.
Date published: 2022-04-03
Rated 1 out of 5 by from Weak for international filers If you don't need to file a state return, TT apparently doesn't recognize that you have e-filed your federal return. Even though I have the email confirmation that my Federal return has been accepted, TT will not register the original filing nor the confirmation.
Date published: 2022-04-03
Rated 5 out of 5 by from Getting better every year! I've been using turbo tax for years. Changes this year are awesome.
Date published: 2022-04-03
Rated 5 out of 5 by from So easy! Super easy to use and free for simple filing! Highly recommend!
Date published: 2022-04-03
Rated 5 out of 5 by from Turbo Tax is Great Turbo Tax gives me the confidence to prepare my taxes without a CPA.
Date published: 2022-04-03
Rated 5 out of 5 by from Its Great Been using it since it came on a floppy disc, years and years. Never and issue or mistake caused by the program.
Date published: 2022-04-03
All TurboTax® Offerings Reviews - Page 3085
Narrow your results
Select all that apply to find reviewers similar to you.
Own a business
Student
Select a row below to filter reviews:
Rated 5 out of 5 by from The best tax preparation experience we've ever had We've used a number of "professional" tax preparation services/CPAs, etc. and despite being highly recommended, we found the majority of the work fell on us and then they never took the time to respond to our questions...or when they did, it was something high-level that really didn't help or apply to us. Debra, our TurboTax full service rep was absolutely phenomenal! She was so responsive and took the time (via chat and phone) to understand our problems and questions, she educated us and helped us not only for this year, but also in how we should prepare for upcoming years. I cannot recommend Debra enough.
Date published: 2022-04-03
Rated 3 out of 5 by from eh taxes makes me want to get rid of all the stocks and ira we own. I appreciate your help but it just makes me hate congress more.
Date published: 2022-04-03
Rated 5 out of 5 by from Great as always I've been using TurboTax since the days it came on 3 1/2" floppies. It's the best, in my opinion. No need to look elsewhere.
Date published: 2022-04-03
Rated 4 out of 5 by from Better than credit karma, not perfect Had a couple of technical hiccups but otherwise pretty good software. I like that it imports robinhood tax documents.
Date published: 2022-04-03
Rated 3 out of 5 by from Getting Help for a Form Error Was Frustrating I'm been happily using TurboTax for years. Before submitting my returns, I carefully go through the generated PDF return for errors. This year I found a few on Form 8862-- several checkboxes were erroneously check 'No' including two responses that were check both 'Yes' and 'No'. And this is AFTER TurboTax scanned my return for errors-- not reassuring at all! I called tech support, they view my return online (a very cool service), but then proceeded to tell me for 90 minutes that is was Adobe Acrobat's fault or a problem with Windows. Problem unresolved, I looked myself and sure enough, the TurboTax PDF template for Form 8862 had the checkmarks. I edited the PDF template myself, re-ran TurboTax for the 8862 form and all is good. So: (1) The 'scan your returns for errors' is not thorough; (2) It was difficult to find how to contact Tech Support; and (3) While the phone support person was very polite and wanting to help, the backdoor tech support people were dismissive and technically un-impressive.
Date published: 2022-04-03
Rated 1 out of 5 by from Weak for international filers If you don't need to file a state return, TT apparently doesn't recognize that you have e-filed your federal return. Even though I have the email confirmation that my Federal return has been accepted, TT will not register the original filing nor the confirmation.
Date published: 2022-04-03
Rated 5 out of 5 by from Getting better every year! I've been using turbo tax for years. Changes this year are awesome.
Date published: 2022-04-03
Rated 5 out of 5 by from So easy! Super easy to use and free for simple filing! Highly recommend!
Date published: 2022-04-03
Rated 5 out of 5 by from Turbo Tax is Great Turbo Tax gives me the confidence to prepare my taxes without a CPA.
Date published: 2022-04-03
Rated 5 out of 5 by from Its Great Been using it since it came on a floppy disc, years and years. Never and issue or mistake caused by the program.
Date published: 2022-04-03
All TurboTax® Offerings Reviews - Page 3085