TURBOTAX CUSTOMER REVIEWS

TurboTax Product Reviews

Browse thousands of real customer reviews to learn why TurboTax is the
#1 best-selling tax software.

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Rated 1 out of 5 by from TurboTax is not very helpful at all The agent I had seemed not to know what she was doing. The IRS keeps rejecting my return and the website is not giving me information is on how to fix it
Date published: 2022-03-30
Rated 5 out of 5 by from turbo tax it was good and i will work with them again next year .
Date published: 2022-03-30
Rated 5 out of 5 by from Simple to use Taxes took me about 1.5 hours. Easy to do. Simple and easy.
Date published: 2022-03-30
Rated 4 out of 5 by from Challenging But Done I have mixed feelings about Turbo Tax. The professional that I worked with was excellent. She was very helpful, professional and patient with me. I did freak out a bit when she told me how much I owed in taxes, but she waited patiently while I talked with my financial advisor and she walked me through the process until completion. However, I kept on being asked for documents that were already uploaded to the system and I didn't care for how I wasn't able to see my tax return until I agreed to pay for the service. The system did give me detailed information as to how they came up with the figures, but it took a little while for that to be visual. However, it's done and I'm it's over, at least til next year.
Date published: 2022-03-30
Rated 5 out of 5 by from TurboTax is awesome TurboTax was very detail oriented and did a great job
Date published: 2022-03-30
Rated 5 out of 5 by from Turbo Tax works wonders for everyone. Easy to use. Walks you through the process "Talks" to you when you need to correct something Makes it easy and inexpensive to file your taxes
Date published: 2022-03-30
Rated 4 out of 5 by from Good job turbo tax. thank you Turbo tax made it easy to go through each form and gave explanations.
Date published: 2022-03-30
Rated 1 out of 5 by from Takes forever for Live experts to respond Once we submitted all the docs and tax situation information with turbo tax, it took forever to get any updates. We got random call instead of scheduling it and the tax prepared was all wrong. i.e. Instead of "Married filing jointly" they prepared it "Single". They added W2 of me and my wife as my sole income and didn't even bother to check the names on W2. Similar issue with cost basis of stock accounts. For any questions, chat was only way to communicate, where we would ask the questions and it would be forever to get any response. And responses would not even answer the questions asked. Once the tax is prepared the turbo tax review page doesn't show the same number to that of mentioned by Agent, causing confusion about which numbers are correct! I would not recommend this service in current form.
Date published: 2022-03-30
Rated 5 out of 5 by from Turbo Tax Is Always Awesome...... Very easy to use. Has live agents to help. They are always helpful and very nice. Just a outstanding service to use.
Date published: 2022-03-30
Rated 5 out of 5 by from Always reliable JC is the man!!! Hope to work with him again in the future
Date published: 2022-03-30
All TurboTax® Offerings Reviews - Page 3082
Narrow your results
Select all that apply to find reviewers similar to you.
Own a business
Student
Select a row below to filter reviews:
Rated 1 out of 5 by from TurboTax is not very helpful at all The agent I had seemed not to know what she was doing. The IRS keeps rejecting my return and the website is not giving me information is on how to fix it
Date published: 2022-03-30
Rated 5 out of 5 by from turbo tax it was good and i will work with them again next year .
Date published: 2022-03-30
Rated 5 out of 5 by from Simple to use Taxes took me about 1.5 hours. Easy to do. Simple and easy.
Date published: 2022-03-30
Rated 4 out of 5 by from Challenging But Done I have mixed feelings about Turbo Tax. The professional that I worked with was excellent. She was very helpful, professional and patient with me. I did freak out a bit when she told me how much I owed in taxes, but she waited patiently while I talked with my financial advisor and she walked me through the process until completion. However, I kept on being asked for documents that were already uploaded to the system and I didn't care for how I wasn't able to see my tax return until I agreed to pay for the service. The system did give me detailed information as to how they came up with the figures, but it took a little while for that to be visual. However, it's done and I'm it's over, at least til next year.
Date published: 2022-03-30
Rated 5 out of 5 by from TurboTax is awesome TurboTax was very detail oriented and did a great job
Date published: 2022-03-30
Rated 5 out of 5 by from Turbo Tax works wonders for everyone. Easy to use. Walks you through the process "Talks" to you when you need to correct something Makes it easy and inexpensive to file your taxes
Date published: 2022-03-30
Rated 4 out of 5 by from Good job turbo tax. thank you Turbo tax made it easy to go through each form and gave explanations.
Date published: 2022-03-30
Rated 1 out of 5 by from Takes forever for Live experts to respond Once we submitted all the docs and tax situation information with turbo tax, it took forever to get any updates. We got random call instead of scheduling it and the tax prepared was all wrong. i.e. Instead of "Married filing jointly" they prepared it "Single". They added W2 of me and my wife as my sole income and didn't even bother to check the names on W2. Similar issue with cost basis of stock accounts. For any questions, chat was only way to communicate, where we would ask the questions and it would be forever to get any response. And responses would not even answer the questions asked. Once the tax is prepared the turbo tax review page doesn't show the same number to that of mentioned by Agent, causing confusion about which numbers are correct! I would not recommend this service in current form.
Date published: 2022-03-30
Rated 5 out of 5 by from Turbo Tax Is Always Awesome...... Very easy to use. Has live agents to help. They are always helpful and very nice. Just a outstanding service to use.
Date published: 2022-03-30
Rated 5 out of 5 by from Always reliable JC is the man!!! Hope to work with him again in the future
Date published: 2022-03-30
All TurboTax® Offerings Reviews - Page 3082