TURBOTAX CUSTOMER REVIEWS

TurboTax Product Reviews

Browse thousands of real customer reviews to learn why TurboTax is
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Rated 1 out of 5 by from Why Did I pay extra for a professional to review When I filed this return I paid extra to have a professional review it. I accidently put a duplicate entry in 1098 but an expert didn't catch it. It's on me but then to fix it you charged me another $130. I'll find a different way to file next year.
Date published: 2023-06-30
Rated 5 out of 5 by from Amendment to 1098 duplication Was concerned about an email I received from Turbo Tax about a possible duplicated 1098. Joshua was assigned to my ticket and was very helpful in verifying the email i received and was very helpful to completing all required documents. Great help!
Date published: 2023-06-30
Rated 1 out of 5 by from Efiling for 2021 does not work. Efiling does not work after taxes are filled. Tried to Amend my 2021 taxes and did not work. It's not even able to print the 1040x
Date published: 2023-06-30
Rated 5 out of 5 by from Turbotax is awesome Janet was Fantastic helped me Janet was a godsend...More than willing to help... Helped with Amendment
Date published: 2023-06-30
Rated 4 out of 5 by from Turbo Tax is more difficult to work with for busin No additional comments no other detaila vvvvvvvvvvvv
Date published: 2023-06-30
Rated 1 out of 5 by from POOR! How does the system miss a duplicate 1098?! This was terrible. 5 months after I file, you find a duplicate 1098. You have an entire help section to refer to. How about updating your software to check for that? Then it look me through some ridiculous loop about dependent care (form 2441), which had nothing to do with the 1098. What a mess. I need to look at other tax prep services for 2023. If I'm charged a fine for late payments, I'll be furious, and you'll hear from me again.
Date published: 2023-06-30
Rated 2 out of 5 by from Faulty TurboTax TurboTax did not catch a duplicate 1098 which then caused me to have to do an amended tax filing. I thought the program would catch something as simple as that. Now I don’t trust them.
Date published: 2023-06-30
Rated 1 out of 5 by from over $700 mistake on returns with duplicate 1098 I had difficulty with the original submission showing for a 1098, and it turns out it was submitted twice. I find it hard to believe that Turbo Tax actually reviewed anything on my tax return on the initial submission with two identical 1098's submitted. Will be looking for an alternative for next year.
Date published: 2023-06-30
Rated 1 out of 5 by from TurboTax Sucks TurboTax duplicated the entry for my 1098 form on my 2022 return and didn't bother to notice until 6 months later, then I was forced to pay the IRS $594. This is the last year that I will be using TurboTax.
Date published: 2023-06-30
Rated 5 out of 5 by from TURBO TAX IS AWESOME! I WAS ABLE TO DO IT AND HAVE ANY QUESTIONS ANSWERED WITH THE CHAT ASSISTANCE
Date published: 2023-06-30
All TurboTax® Offerings Reviews - Page 309
TurboTaxTurboTax Customer Ratings & Reviews
Narrow your results
Select all that apply to find reviewers similar to you.
Own a business
Student
Select a row below to filter reviews:
Rated 1 out of 5 by from Why Did I pay extra for a professional to review When I filed this return I paid extra to have a professional review it. I accidently put a duplicate entry in 1098 but an expert didn't catch it. It's on me but then to fix it you charged me another $130. I'll find a different way to file next year.
Date published: 2023-06-30
Rated 5 out of 5 by from Amendment to 1098 duplication Was concerned about an email I received from Turbo Tax about a possible duplicated 1098. Joshua was assigned to my ticket and was very helpful in verifying the email i received and was very helpful to completing all required documents. Great help!
Date published: 2023-06-30
Rated 1 out of 5 by from Efiling for 2021 does not work. Efiling does not work after taxes are filled. Tried to Amend my 2021 taxes and did not work. It's not even able to print the 1040x
Date published: 2023-06-30
Rated 5 out of 5 by from Turbotax is awesome Janet was Fantastic helped me Janet was a godsend...More than willing to help... Helped with Amendment
Date published: 2023-06-30
Rated 4 out of 5 by from Turbo Tax is more difficult to work with for busin No additional comments no other detaila vvvvvvvvvvvv
Date published: 2023-06-30
Rated 1 out of 5 by from POOR! How does the system miss a duplicate 1098?! This was terrible. 5 months after I file, you find a duplicate 1098. You have an entire help section to refer to. How about updating your software to check for that? Then it look me through some ridiculous loop about dependent care (form 2441), which had nothing to do with the 1098. What a mess. I need to look at other tax prep services for 2023. If I'm charged a fine for late payments, I'll be furious, and you'll hear from me again.
Date published: 2023-06-30
Rated 2 out of 5 by from Faulty TurboTax TurboTax did not catch a duplicate 1098 which then caused me to have to do an amended tax filing. I thought the program would catch something as simple as that. Now I don’t trust them.
Date published: 2023-06-30
Rated 1 out of 5 by from over $700 mistake on returns with duplicate 1098 I had difficulty with the original submission showing for a 1098, and it turns out it was submitted twice. I find it hard to believe that Turbo Tax actually reviewed anything on my tax return on the initial submission with two identical 1098's submitted. Will be looking for an alternative for next year.
Date published: 2023-06-30
Rated 1 out of 5 by from TurboTax Sucks TurboTax duplicated the entry for my 1098 form on my 2022 return and didn't bother to notice until 6 months later, then I was forced to pay the IRS $594. This is the last year that I will be using TurboTax.
Date published: 2023-06-30
Rated 5 out of 5 by from TURBO TAX IS AWESOME! I WAS ABLE TO DO IT AND HAVE ANY QUESTIONS ANSWERED WITH THE CHAT ASSISTANCE
Date published: 2023-06-30
All TurboTax® Offerings Reviews - Page 309