TURBOTAX CUSTOMER REVIEWS

TurboTax Product Reviews

Browse thousands of real customer reviews to learn why TurboTax is the
#1 best-selling tax software.

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Rated 1 out of 5 by from MLP K-1, International ETF income nightmare TT seemed to handle MLP K-1 import data fairly easily. When the program checked for errors, correcting them was virtually impossible. The option to quicklink to the form never worked. I feel like I had to trick the software entries to get past the errors. Box 20z from the K-1 to be specific. (there were other strange things, like that TT seemed to create a blank K-1 that I had to delete). I considered simply printing the forms and mailing, rather than e-file. I spent HOURS trying to fix this. Perhaps I should have called them. Same with ETF income from a global stock fund. Tax paid to a foreign country had to be reported separately, and fixing the errors (originally TT downloaded the 1099 with the data) again required me to "trick" the software. Or so it seemed. Finally, TT required me to reconcile the differences between Pennsylvania and Fed MLP income. I believe there should have been no difference, and to report as such said to leave the PA column blank. But the checker would not allow that, so I simply duplicated the Fed data in PA and it accepted it. Seems like a bug.
Date published: 2022-04-01
Rated 5 out of 5 by from It's so EASY to use! This software makes it easy to enter all my documents and helps to get a accurate Federal and State returns filed. Thank you TurboTax!
Date published: 2022-04-01
Rated 2 out of 5 by from FREE shouldn't be your title! Wish i knew sooner that Florida has no return fund! So to me its not a great place to live!
Date published: 2022-04-01
Rated 5 out of 5 by from Super easy Everything Was easy and quick. I feel confident in the help I got, and if anything happens in the future I know I’m covered!
Date published: 2022-04-01
Rated 5 out of 5 by from Yes, Turbo Tax is Awesome I like the ease of using the program and when I did have a question, an awesome specialist helped me!
Date published: 2022-04-01
Rated 3 out of 5 by from Mediocre This is my second year where the program did not calculate everything as advertised. The tech support was not as helpful as I would have expected. They failed to give me the work around answer for my solution. I had two employers last year that used the same payroll service provider. As a result I overpaid SStax. TurboTax program would not recognize the two separate employers because each W2 had the same employer ID number although the employer names were different. This effected by return because the program suggested I go back to an employer for a refund when the solution was to manually prepare an additional schedule 3 in order for the program to work correctly. The Tax support suggested that I return the desktop product and purchase the online version for the solution. That was not the correct answer.
Date published: 2022-04-01
Rated 5 out of 5 by from turbo tax is great excellent customer service,and answer all of my question
Date published: 2022-04-01
Rated 5 out of 5 by from Turbo Tax is easy Turbo Tax completed my tax return by having me simply answering questions the program asked me. It allowed me to pause and return after I found some answers to questions.
Date published: 2022-04-01
Rated 1 out of 5 by from review Spoke with customer support representative and manager, they could not resolve the issue presented to them, and stated there was a clitch with the software. Cost me several hundred dollars in additional taxes.
Date published: 2022-04-01
Rated 4 out of 5 by from eFile issue with IP PIN Return was rejected because of missing IP PIN; however, I did provide the PIN correctly. I believe TurboTax messed this up. Had to re-file and am waiting to see if it goes through this time. Not pleased I had to do this twice
Date published: 2022-04-01
All TurboTax® Offerings Reviews - Page 3075
Narrow your results
Select all that apply to find reviewers similar to you.
Own a business
Student
Select a row below to filter reviews:
Rated 1 out of 5 by from MLP K-1, International ETF income nightmare TT seemed to handle MLP K-1 import data fairly easily. When the program checked for errors, correcting them was virtually impossible. The option to quicklink to the form never worked. I feel like I had to trick the software entries to get past the errors. Box 20z from the K-1 to be specific. (there were other strange things, like that TT seemed to create a blank K-1 that I had to delete). I considered simply printing the forms and mailing, rather than e-file. I spent HOURS trying to fix this. Perhaps I should have called them. Same with ETF income from a global stock fund. Tax paid to a foreign country had to be reported separately, and fixing the errors (originally TT downloaded the 1099 with the data) again required me to "trick" the software. Or so it seemed. Finally, TT required me to reconcile the differences between Pennsylvania and Fed MLP income. I believe there should have been no difference, and to report as such said to leave the PA column blank. But the checker would not allow that, so I simply duplicated the Fed data in PA and it accepted it. Seems like a bug.
Date published: 2022-04-01
Rated 5 out of 5 by from It's so EASY to use! This software makes it easy to enter all my documents and helps to get a accurate Federal and State returns filed. Thank you TurboTax!
Date published: 2022-04-01
Rated 2 out of 5 by from FREE shouldn't be your title! Wish i knew sooner that Florida has no return fund! So to me its not a great place to live!
Date published: 2022-04-01
Rated 5 out of 5 by from Super easy Everything Was easy and quick. I feel confident in the help I got, and if anything happens in the future I know I’m covered!
Date published: 2022-04-01
Rated 5 out of 5 by from Yes, Turbo Tax is Awesome I like the ease of using the program and when I did have a question, an awesome specialist helped me!
Date published: 2022-04-01
Rated 3 out of 5 by from Mediocre This is my second year where the program did not calculate everything as advertised. The tech support was not as helpful as I would have expected. They failed to give me the work around answer for my solution. I had two employers last year that used the same payroll service provider. As a result I overpaid SStax. TurboTax program would not recognize the two separate employers because each W2 had the same employer ID number although the employer names were different. This effected by return because the program suggested I go back to an employer for a refund when the solution was to manually prepare an additional schedule 3 in order for the program to work correctly. The Tax support suggested that I return the desktop product and purchase the online version for the solution. That was not the correct answer.
Date published: 2022-04-01
Rated 5 out of 5 by from turbo tax is great excellent customer service,and answer all of my question
Date published: 2022-04-01
Rated 5 out of 5 by from Turbo Tax is easy Turbo Tax completed my tax return by having me simply answering questions the program asked me. It allowed me to pause and return after I found some answers to questions.
Date published: 2022-04-01
Rated 1 out of 5 by from review Spoke with customer support representative and manager, they could not resolve the issue presented to them, and stated there was a clitch with the software. Cost me several hundred dollars in additional taxes.
Date published: 2022-04-01
Rated 4 out of 5 by from eFile issue with IP PIN Return was rejected because of missing IP PIN; however, I did provide the PIN correctly. I believe TurboTax messed this up. Had to re-file and am waiting to see if it goes through this time. Not pleased I had to do this twice
Date published: 2022-04-01
All TurboTax® Offerings Reviews - Page 3075