TURBOTAX CUSTOMER REVIEWS

TurboTax Product Reviews

Read unbiased reviews of our TurboTax products from thousands of customers and see for yourself why TurboTax is the
#1 best-selling tax software.

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Own a business
Student
Rated 5 out of 5 by from Very helpful and easy to follow. I have a simple tax return but still had a couple of questions. I was able to get them answered easily without the need to hire a CPA and go to their office.
Date published: 2021-04-14
Rated 4 out of 5 by from easy use Have been using for years. No problems Great value
Date published: 2021-04-14
Rated 5 out of 5 by from Easy Peezy I have been using TurboTax for several years. I have always had a good outcome and confidence with the freedom of doing my own taxes.
Date published: 2021-04-14
Rated 4 out of 5 by from TurboTax is very good, but... I use in on Mac OS 11.2.3 and it has its hiccups. 1. It crashed once; fortunately I was at the very beginning and there was not much work to do it again. I made it a point to execute Save command frequently. 2. Clicking on the image of the created file would not open the program; you have to start the program and open the file. 3. The interview form is very helpful except when the help would be really needed, like the meanders of K-1 form 1065. Expansion of both the interview and the help file would be wonderful. 4. I had to hunt for the form 1099-Q, the progression of the interview did not bring it up. Fortunately I knew that I had to fill it. It was easy to find. 5. The interview did not offer application of refund (state) to the next year payments. I had to transfer to forms and find the appropriate line myself. Those problems, except perhaps help with K-1, are minor and they pale in comparison to the insight that one gains into one's finances while preparing taxes with TurboTax. For that reason the program is excellent.
Date published: 2021-04-14
Rated 2 out of 5 by from No Refund I wanted a refund of just turbo tax, not filing taxes, just turbo tax so I could restart the process and find my mistake before I finalized the filing. I waited 2 weeks of a 1 week promise and nothing. I would wait more but this is the last week to file taxes. Luckily after constantly combing through I found my mistake. And I just hope they don't refund me now that I have filed and mess everything up. And I didn't even need to spend this much money on turbo tax.
Date published: 2021-04-14
Rated 5 out of 5 by from They're Great! I have used Turbotax for a number of years and has been great since the beginning. You know what to expect and get the best results while filing your refund. Doing a refund I know can be tedious but they make it easy.
Date published: 2021-04-14
Rated 4 out of 5 by from a little confusing but still good I continue to use this product - some parts are confusing and that may be just me - I do find it effective and would recommend it to all - my friends also use it
Date published: 2021-04-14
Rated 1 out of 5 by from Return rejected No help from turbo tax, no updates to fix their problem
Date published: 2021-04-14
Rated 5 out of 5 by from Turbo tax helped with all of my questions Jessica helped me with my questions and she was awesome. Thank you
Date published: 2021-04-14
Rated 5 out of 5 by from Awesome I love the live Tax Experts. They helped me immensely
Date published: 2021-04-14
All TurboTax® Offerings Reviews - Page 3067
Narrow your results
Select all that apply to find reviewers similar to you.
Own a business
Student
Rated 5 out of 5 by from Very helpful and easy to follow. I have a simple tax return but still had a couple of questions. I was able to get them answered easily without the need to hire a CPA and go to their office.
Date published: 2021-04-14
Rated 4 out of 5 by from easy use Have been using for years. No problems Great value
Date published: 2021-04-14
Rated 5 out of 5 by from Easy Peezy I have been using TurboTax for several years. I have always had a good outcome and confidence with the freedom of doing my own taxes.
Date published: 2021-04-14
Rated 4 out of 5 by from TurboTax is very good, but... I use in on Mac OS 11.2.3 and it has its hiccups. 1. It crashed once; fortunately I was at the very beginning and there was not much work to do it again. I made it a point to execute Save command frequently. 2. Clicking on the image of the created file would not open the program; you have to start the program and open the file. 3. The interview form is very helpful except when the help would be really needed, like the meanders of K-1 form 1065. Expansion of both the interview and the help file would be wonderful. 4. I had to hunt for the form 1099-Q, the progression of the interview did not bring it up. Fortunately I knew that I had to fill it. It was easy to find. 5. The interview did not offer application of refund (state) to the next year payments. I had to transfer to forms and find the appropriate line myself. Those problems, except perhaps help with K-1, are minor and they pale in comparison to the insight that one gains into one's finances while preparing taxes with TurboTax. For that reason the program is excellent.
Date published: 2021-04-14
Rated 2 out of 5 by from No Refund I wanted a refund of just turbo tax, not filing taxes, just turbo tax so I could restart the process and find my mistake before I finalized the filing. I waited 2 weeks of a 1 week promise and nothing. I would wait more but this is the last week to file taxes. Luckily after constantly combing through I found my mistake. And I just hope they don't refund me now that I have filed and mess everything up. And I didn't even need to spend this much money on turbo tax.
Date published: 2021-04-14
Rated 5 out of 5 by from They're Great! I have used Turbotax for a number of years and has been great since the beginning. You know what to expect and get the best results while filing your refund. Doing a refund I know can be tedious but they make it easy.
Date published: 2021-04-14
Rated 4 out of 5 by from a little confusing but still good I continue to use this product - some parts are confusing and that may be just me - I do find it effective and would recommend it to all - my friends also use it
Date published: 2021-04-14
Rated 1 out of 5 by from Return rejected No help from turbo tax, no updates to fix their problem
Date published: 2021-04-14
Rated 5 out of 5 by from Turbo tax helped with all of my questions Jessica helped me with my questions and she was awesome. Thank you
Date published: 2021-04-14
Rated 5 out of 5 by from Awesome I love the live Tax Experts. They helped me immensely
Date published: 2021-04-14
All TurboTax® Offerings Reviews - Page 3067