TURBOTAX CUSTOMER REVIEWS

TurboTax Product Reviews

Browse thousands of real customer reviews to learn why TurboTax is the
#1 best-selling tax software.

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Rated 5 out of 5 by from Turbo tax is good Good experience. It didn't take too long everything was simple and easy to input my information
Date published: 2022-04-03
Rated 2 out of 5 by from Annoying product that I'm stuck with Because I've used Turbo tax the past few years, it's convenient to keep using this product. I hate that I'm asked to upgrade every 3rd page, and some of the info I needed to enter (personal HSA contributions) were pretty buried. Also, super shady that you charge a $39 processing fee to pay with your return.
Date published: 2022-04-03
Rated 4 out of 5 by from OK Needs to be more open about fees at the beginning. It is not free for most people. And, directions need to be more detailed.
Date published: 2022-04-03
Rated 3 out of 5 by from turbo tax is it It was confusing and vague. The only positive was that it was better than the alternative.
Date published: 2022-04-03
Rated 4 out of 5 by from Seems to be getting worse year after year More and more I have to use the turbo tax forum to get answers on how to find the correct amount to enter from other forms
Date published: 2022-04-03
Rated 5 out of 5 by from awesome chat support charalayne hooked me right up. took about ten minutes
Date published: 2022-04-03
Rated 1 out of 5 by from Import didn't work and it's a known problem Very disappointed in this software! Wouldn't import partners from last year. Contacted Tech Support and was given a work around which took hours and did NOT work. I had to force partners into the software which required me to state that they were new partners. I then had to fix forms manually. Also the state version is not good. Directions tells me to make necessary state adjustments. Why did I pay for a state version if you aren't telling me what adjustments need to be made. Waste of money and COMPLETELY frustrating. I won't even mention the small silly problems...
Date published: 2022-04-03
Rated 5 out of 5 by from great tax filing software have used this product for about 15 years. enough said!
Date published: 2022-04-03
Rated 5 out of 5 by from Not easy but there is great help. I learn a little bit more each year while doing my taxes and talking with your experts.
Date published: 2022-04-03
Rated 4 out of 5 by from Good Experience, Mixed Feelings TurboTax is very easy to use and help is just a click away. I was, however, disappointed at the end when I found out I had to pay for federal filing. I knew I had to pay for each state filing (2) but thought the federal was going to be free, as advertised. I did get a $15 discount for explaining my confusion on their questionnaire.
Date published: 2022-04-03
All TurboTax® Offerings Reviews - Page 3055
TurboTaxTurboTax Customer Ratings & Reviews
Narrow your results
Select all that apply to find reviewers similar to you.
Own a business
Student
Select a row below to filter reviews:
Rated 5 out of 5 by from Turbo tax is good Good experience. It didn't take too long everything was simple and easy to input my information
Date published: 2022-04-03
Rated 2 out of 5 by from Annoying product that I'm stuck with Because I've used Turbo tax the past few years, it's convenient to keep using this product. I hate that I'm asked to upgrade every 3rd page, and some of the info I needed to enter (personal HSA contributions) were pretty buried. Also, super shady that you charge a $39 processing fee to pay with your return.
Date published: 2022-04-03
Rated 4 out of 5 by from OK Needs to be more open about fees at the beginning. It is not free for most people. And, directions need to be more detailed.
Date published: 2022-04-03
Rated 3 out of 5 by from turbo tax is it It was confusing and vague. The only positive was that it was better than the alternative.
Date published: 2022-04-03
Rated 4 out of 5 by from Seems to be getting worse year after year More and more I have to use the turbo tax forum to get answers on how to find the correct amount to enter from other forms
Date published: 2022-04-03
Rated 5 out of 5 by from awesome chat support charalayne hooked me right up. took about ten minutes
Date published: 2022-04-03
Rated 1 out of 5 by from Import didn't work and it's a known problem Very disappointed in this software! Wouldn't import partners from last year. Contacted Tech Support and was given a work around which took hours and did NOT work. I had to force partners into the software which required me to state that they were new partners. I then had to fix forms manually. Also the state version is not good. Directions tells me to make necessary state adjustments. Why did I pay for a state version if you aren't telling me what adjustments need to be made. Waste of money and COMPLETELY frustrating. I won't even mention the small silly problems...
Date published: 2022-04-03
Rated 5 out of 5 by from great tax filing software have used this product for about 15 years. enough said!
Date published: 2022-04-03
Rated 5 out of 5 by from Not easy but there is great help. I learn a little bit more each year while doing my taxes and talking with your experts.
Date published: 2022-04-03
Rated 4 out of 5 by from Good Experience, Mixed Feelings TurboTax is very easy to use and help is just a click away. I was, however, disappointed at the end when I found out I had to pay for federal filing. I knew I had to pay for each state filing (2) but thought the federal was going to be free, as advertised. I did get a $15 discount for explaining my confusion on their questionnaire.
Date published: 2022-04-03
All TurboTax® Offerings Reviews - Page 3055