TURBOTAX CUSTOMER REVIEWS

TurboTax Product Reviews

Read unbiased reviews of our TurboTax products from thousands of customers and see for yourself why TurboTax is the #1 best-selling tax software.

(4.6/5 | 281590 reviews)
Star ratings are from 2021
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Rated 4 out of 5 by from Turbo Tax is OK but needs some update I have an account with you. I purchase the state software EVERY YEAR. The software that I have purchased is not listed in my account. WHY?? This must be fixed. Another issue is that you should show the final list of figures for all forms when done with each section. This is done on some. A real nice thing would be to show the last two years of figures for all the forms as well. This is only done for some. Lastly, more information should be shown up front if filling late that you cannot use E-FIle after a certain date. It is confusing when this is stated and then it give you an option to E-File. More logic should be added.
Date published: 2021-04-17
Rated 4 out of 5 by from Good Good Product, hard to find , how to use was a bit confusing
Date published: 2021-04-17
Rated 5 out of 5 by from TurboTax live full service was great! My experience with TurboTax live was great! The tax expert was responsive to my many questions, explained the differences in my taxes over the years. Chris was patient and took the time to walk me through the process.
Date published: 2021-04-17
Rated 3 out of 5 by from Not as easy to understand as last year! I was not happy when I got to the payment section for me to pay and was unable to to choose my charges and services !
Date published: 2021-04-17
Rated 5 out of 5 by from Awesome service Turbo tax is very easy to use, the best part is that you can chat with a representative if you get stuck or have questions. Awesome service!
Date published: 2021-04-17
Rated 4 out of 5 by from Turbo Tax makes it easy every year I like using Turbo Tax because it uses the previous years information and makes filling out the forms quick and easy.
Date published: 2021-04-17
Rated 5 out of 5 by from Repeat Customer I’ve been using Turbo Tax for 12 straight years and in no way is that depressing.
Date published: 2021-04-17
Rated 5 out of 5 by from Excellent system I have been using TurboTax for years. It is an excellent system; however, Customer Service access needs improvement. I have sent three e-mails but did not receive feedback.
Date published: 2021-04-17
Rated 3 out of 5 by from No IRS instruction references, Wrong data source I miss the ready references to the IRS instructions that were included in previous TurboTax years. I had to go on-line to get IRS publications to answer many questions that I had. I also found that some of the data source information for specific forms was missing or incorrect. In several cases the actual data source that TurboTax used was different than the data source TurboTax listed for the form.
Date published: 2021-04-17
Rated 4 out of 5 by from Turbo tax is good Easy to navigate Not hard at all to process returns
Date published: 2021-04-17
All TurboTax® Offerings Reviews - Page 3048
TurboTaxTurboTax Customer Ratings & Reviews
Narrow your results
Select all that apply to find reviewers similar to you.
Own a business
Student
Select a row below to filter reviews:
Rated 4 out of 5 by from Turbo Tax is OK but needs some update I have an account with you. I purchase the state software EVERY YEAR. The software that I have purchased is not listed in my account. WHY?? This must be fixed. Another issue is that you should show the final list of figures for all forms when done with each section. This is done on some. A real nice thing would be to show the last two years of figures for all the forms as well. This is only done for some. Lastly, more information should be shown up front if filling late that you cannot use E-FIle after a certain date. It is confusing when this is stated and then it give you an option to E-File. More logic should be added.
Date published: 2021-04-17
Rated 4 out of 5 by from Good Good Product, hard to find , how to use was a bit confusing
Date published: 2021-04-17
Rated 5 out of 5 by from TurboTax live full service was great! My experience with TurboTax live was great! The tax expert was responsive to my many questions, explained the differences in my taxes over the years. Chris was patient and took the time to walk me through the process.
Date published: 2021-04-17
Rated 3 out of 5 by from Not as easy to understand as last year! I was not happy when I got to the payment section for me to pay and was unable to to choose my charges and services !
Date published: 2021-04-17
Rated 5 out of 5 by from Awesome service Turbo tax is very easy to use, the best part is that you can chat with a representative if you get stuck or have questions. Awesome service!
Date published: 2021-04-17
Rated 4 out of 5 by from Turbo Tax makes it easy every year I like using Turbo Tax because it uses the previous years information and makes filling out the forms quick and easy.
Date published: 2021-04-17
Rated 5 out of 5 by from Repeat Customer I’ve been using Turbo Tax for 12 straight years and in no way is that depressing.
Date published: 2021-04-17
Rated 5 out of 5 by from Excellent system I have been using TurboTax for years. It is an excellent system; however, Customer Service access needs improvement. I have sent three e-mails but did not receive feedback.
Date published: 2021-04-17
Rated 3 out of 5 by from No IRS instruction references, Wrong data source I miss the ready references to the IRS instructions that were included in previous TurboTax years. I had to go on-line to get IRS publications to answer many questions that I had. I also found that some of the data source information for specific forms was missing or incorrect. In several cases the actual data source that TurboTax used was different than the data source TurboTax listed for the form.
Date published: 2021-04-17
Rated 4 out of 5 by from Turbo tax is good Easy to navigate Not hard at all to process returns
Date published: 2021-04-17
All TurboTax® Offerings Reviews - Page 3048