TURBOTAX CUSTOMER REVIEWS

TurboTax Product Reviews

Read unbiased reviews of our TurboTax products from thousands of customers and see for yourself why TurboTax is the #1 best-selling tax software.

(4.6/5 | 281687 reviews)
Star ratings are from 2021
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Rated 1 out of 5 by from Turbo Tax is awkward to use and buggy I am 76 and have been filling out my taxes for decade. This is the worse experience I have had and my forms were relatively simple. Fortunately Arlene was able to walk me through my second try at electronically filling the return. Hopefully my return will be accepted this time.
Date published: 2021-04-17
Rated 3 out of 5 by from Nice, friendly representatives I spoke with a total of four representatives over a period of two days for a total of 6 l/2 hours. I've had far better work days when i was on the job. I'll admit that I had a rather unusual situation. Instead of sending me a K-1, my investment company, Hines Global REIT sent me a Grantor Tax Information Letter. Each person I spoke with tried to figure out how to transfer the information in the letter to my return. Finally, the last one, Anne was able to help. I believe that the support people are all very professional, friendly, patient, and kind. There's just one problem. I believe that they've been told that they must work very hard to solve the customer's problem with no help. So each one worked for an hour or more--3 l/2 was the longest I believe. All this time I'm at the computer following along, doing what they tell me to do. I'm 74. Sitting at a computer for hours trying to follow instructions is agonizing. They kept trying things that didn't make sense. Two of them did some of the exact same things. It was only after we had done them that I remembered that the previous person had tried that. It was painful! One person asked me to click on "rentals and royalties" even though I had no such things and said that I didn't want to do it. Then later the final representative and I had to get rid of that. I never drink. I need wine at the end of the second day! I wasn't abusive but toward the end I got a little bit louder and more assertive. I told the man that I was exhausted. I didn't think I'd be able to continue that day, but Anne helped me get through it. Very difficult, though. I realize that it was an unusual case. All of the representatives were very nice and never lost their tempers--I was the only one! I'm giving five stars for the Expert Rating because Anne helped me and succeeded. My complaint is that the others took up too much time. I feel that they needed to give up sooner, but I truly believe that they're afraid to say that they don't know how to handle something.
Date published: 2021-04-17
Rated 4 out of 5 by from Turbo tax is user friendly Overall; it was simple; but there was some confusing parts to it about the section of district you live and I put this four digit number in; said it wasn't a correct number; looked it up on Ohio District numbers; gave me the same number; tried to get help by message board; that was useless.
Date published: 2021-04-17
Rated 5 out of 5 by from Turbo was Awesome t was very very easy. It guided me through the whole process. i feel confident that my taxes are done correctly and accurately.
Date published: 2021-04-17
Rated 3 out of 5 by from its iight When you do it on the website there are SO MANY added fees. If you bought it last year, remember that you did and do it through the program and NOT the website. Overall, not a terrible experience. Thank you turbo tax for allowing me to get my taxes done from the comfort of my couch.
Date published: 2021-04-17
Rated 5 out of 5 by from Awesome! Easy to use! Easy follow along! I will tell my friends about this!
Date published: 2021-04-17
Rated 1 out of 5 by from Turbotax is full of annoying up-sells Navigation through taxes keep repeating, full of annoying up-sells, and doesn't address self-employed questions well.
Date published: 2021-04-17
Rated 4 out of 5 by from Turbo Did good this year Easy to step thru - asked correct questions - the import & enter yourself is a nice function
Date published: 2021-04-17
Rated 5 out of 5 by from Fast and easy! TurboTax is so fast and easy to use. Love the ease in which my returns are done!
Date published: 2021-04-17
Rated 5 out of 5 by from WORKS GREAT i LIKE THE ADDED INFORMATION ON EACH SUBJECT. It's easier to follow than previous versions.
Date published: 2021-04-17
All TurboTax® Offerings Reviews - Page 3045
TurboTaxTurboTax Customer Ratings & Reviews
Narrow your results
Select all that apply to find reviewers similar to you.
Own a business
Student
Select a row below to filter reviews:
Rated 1 out of 5 by from Turbo Tax is awkward to use and buggy I am 76 and have been filling out my taxes for decade. This is the worse experience I have had and my forms were relatively simple. Fortunately Arlene was able to walk me through my second try at electronically filling the return. Hopefully my return will be accepted this time.
Date published: 2021-04-17
Rated 3 out of 5 by from Nice, friendly representatives I spoke with a total of four representatives over a period of two days for a total of 6 l/2 hours. I've had far better work days when i was on the job. I'll admit that I had a rather unusual situation. Instead of sending me a K-1, my investment company, Hines Global REIT sent me a Grantor Tax Information Letter. Each person I spoke with tried to figure out how to transfer the information in the letter to my return. Finally, the last one, Anne was able to help. I believe that the support people are all very professional, friendly, patient, and kind. There's just one problem. I believe that they've been told that they must work very hard to solve the customer's problem with no help. So each one worked for an hour or more--3 l/2 was the longest I believe. All this time I'm at the computer following along, doing what they tell me to do. I'm 74. Sitting at a computer for hours trying to follow instructions is agonizing. They kept trying things that didn't make sense. Two of them did some of the exact same things. It was only after we had done them that I remembered that the previous person had tried that. It was painful! One person asked me to click on "rentals and royalties" even though I had no such things and said that I didn't want to do it. Then later the final representative and I had to get rid of that. I never drink. I need wine at the end of the second day! I wasn't abusive but toward the end I got a little bit louder and more assertive. I told the man that I was exhausted. I didn't think I'd be able to continue that day, but Anne helped me get through it. Very difficult, though. I realize that it was an unusual case. All of the representatives were very nice and never lost their tempers--I was the only one! I'm giving five stars for the Expert Rating because Anne helped me and succeeded. My complaint is that the others took up too much time. I feel that they needed to give up sooner, but I truly believe that they're afraid to say that they don't know how to handle something.
Date published: 2021-04-17
Rated 4 out of 5 by from Turbo tax is user friendly Overall; it was simple; but there was some confusing parts to it about the section of district you live and I put this four digit number in; said it wasn't a correct number; looked it up on Ohio District numbers; gave me the same number; tried to get help by message board; that was useless.
Date published: 2021-04-17
Rated 5 out of 5 by from Turbo was Awesome t was very very easy. It guided me through the whole process. i feel confident that my taxes are done correctly and accurately.
Date published: 2021-04-17
Rated 3 out of 5 by from its iight When you do it on the website there are SO MANY added fees. If you bought it last year, remember that you did and do it through the program and NOT the website. Overall, not a terrible experience. Thank you turbo tax for allowing me to get my taxes done from the comfort of my couch.
Date published: 2021-04-17
Rated 5 out of 5 by from Awesome! Easy to use! Easy follow along! I will tell my friends about this!
Date published: 2021-04-17
Rated 1 out of 5 by from Turbotax is full of annoying up-sells Navigation through taxes keep repeating, full of annoying up-sells, and doesn't address self-employed questions well.
Date published: 2021-04-17
Rated 4 out of 5 by from Turbo Did good this year Easy to step thru - asked correct questions - the import & enter yourself is a nice function
Date published: 2021-04-17
Rated 5 out of 5 by from Fast and easy! TurboTax is so fast and easy to use. Love the ease in which my returns are done!
Date published: 2021-04-17
Rated 5 out of 5 by from WORKS GREAT i LIKE THE ADDED INFORMATION ON EACH SUBJECT. It's easier to follow than previous versions.
Date published: 2021-04-17
All TurboTax® Offerings Reviews - Page 3045