TURBOTAX CUSTOMER REVIEWS

TurboTax Product Reviews

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Rated 3 out of 5 by from Frustrating if you have K-1s to file Generally Turbotax is fairly straightforward to use. And it's helpful that information and data is carried over from prior years. What is frustrating for me is that I also have a K-1 from an energy partnership, a fairly small investment, that adds hours of frustration to my year-end tax filing using TT. My K-1 only has a handful of figures on it and it should be fairly simple. But by following TT's prompts and entering data from requested line items, I've ended up double-counting items. And it's difficult to "undo" those unless I simply delete the K-1 and start over. I also noticed TT incorrectly assumes my partnership (an LLP) uses a particular method of depreciation, so it adjusts a figure once I've entered it. I usually figure that out later and have to go re-enter it at a different point. For me to check whether things are entered properly requires me to see a printout of my final tax filing. Of course, I can't do this unless I fully pay TT upfront. Of course, I intend to do that, but it's just annoying. Last year, I spent time manually going over my Sch E and all the related IRS instructions, allowing me to finally understand what my Sch E was supposed to look like. I discovered TT had improperly filled out my Schedule E for several years. I had to amend many filings. No cost do it because I got a refund. But what a pain. It would be great if I could simply do direct entry method on the actual Schedule E within TT because I know what this should look like each year and it would save me hours of frustration. But they don't. I've had other K-1s, such as one from a commodity fund, that was not as frustrating.
Date published: 2022-04-03
Rated 5 out of 5 by from Always easy and accurate First time using live and it was super easy. Nicole did everything and answered questions.
Date published: 2022-04-03
Rated 5 out of 5 by from Worked well It worked better than H&R. Easy to use and file taxes
Date published: 2022-04-03
Rated 2 out of 5 by from Turbo Tax is very poorly supported Turbo Tax said that my Minnesota State tax could not be efiled and could not tell me why. I called Turbo Tax support and that rep and his boss could tell me why I could not efile. The Rep did not offer to even look at my taxes. I was able to efile my mother-in-laws state taxes BUT it would not let me efile mine.This is the second year in a row that I have had problems with Turbo Tax. I am ready to find a new product.
Date published: 2022-04-03
Rated 5 out of 5 by from TURBOTAX IS EASY I've used TurboTax for years. Easy and accurate. I will use again.
Date published: 2022-04-03
Rated 1 out of 5 by from 2021 Thumbs Down takes way longer to update, way to much advertising and they charge for everything. Previouse year 2020 tax transfer had less information when transefered to 2021then I expected.
Date published: 2022-04-03
Rated 3 out of 5 by from Easier Than Doing it Myself but Glithcy My returns are little more complicated that just W-2's with side business income and local school district income tax among some of the minor complications. Sometimes the fields it asks to be filled in are not in 100% alignment with the documents I have which requires some interpretation - especially on the state & local taxes. The interface is also a little glitchy. Try not to hit the "back" button - you may find yourself starting all over again and sometimes you don't know where you're going to wind up. Also, it's super spendy. I didn't realize the full cost of it going in. I used to have a CPA do my taxes and he was charging me about $30 less that TurboTax. So, it's okay and quicker than doing it myself I guess but for the money, I may just do it all manually next year.
Date published: 2022-04-03
Rated 5 out of 5 by from Turbo Tax Made My Year I was very panicky because I had waited so late to file but Turbo Tax walked me through it without any issues
Date published: 2022-04-03
Rated 5 out of 5 by from Turbo Tax is Great! Our Expert did a wonderful job for us and went above and beyond for us.
Date published: 2022-04-03
Rated 5 out of 5 by from "TurboTax is the best way to file your taxes." "With TurboTax filing taxes is way more convenient and easier than ever. By using TurboTax only I can file my Taxes anywhere anytime, it's awesome."
Date published: 2022-04-03
All TurboTax® Offerings Reviews - Page 3039
TurboTaxTurboTax Customer Ratings & Reviews
Narrow your results
Select all that apply to find reviewers similar to you.
Own a business
Student
Select a row below to filter reviews:
Rated 3 out of 5 by from Frustrating if you have K-1s to file Generally Turbotax is fairly straightforward to use. And it's helpful that information and data is carried over from prior years. What is frustrating for me is that I also have a K-1 from an energy partnership, a fairly small investment, that adds hours of frustration to my year-end tax filing using TT. My K-1 only has a handful of figures on it and it should be fairly simple. But by following TT's prompts and entering data from requested line items, I've ended up double-counting items. And it's difficult to "undo" those unless I simply delete the K-1 and start over. I also noticed TT incorrectly assumes my partnership (an LLP) uses a particular method of depreciation, so it adjusts a figure once I've entered it. I usually figure that out later and have to go re-enter it at a different point. For me to check whether things are entered properly requires me to see a printout of my final tax filing. Of course, I can't do this unless I fully pay TT upfront. Of course, I intend to do that, but it's just annoying. Last year, I spent time manually going over my Sch E and all the related IRS instructions, allowing me to finally understand what my Sch E was supposed to look like. I discovered TT had improperly filled out my Schedule E for several years. I had to amend many filings. No cost do it because I got a refund. But what a pain. It would be great if I could simply do direct entry method on the actual Schedule E within TT because I know what this should look like each year and it would save me hours of frustration. But they don't. I've had other K-1s, such as one from a commodity fund, that was not as frustrating.
Date published: 2022-04-03
Rated 5 out of 5 by from Always easy and accurate First time using live and it was super easy. Nicole did everything and answered questions.
Date published: 2022-04-03
Rated 5 out of 5 by from Worked well It worked better than H&R. Easy to use and file taxes
Date published: 2022-04-03
Rated 2 out of 5 by from Turbo Tax is very poorly supported Turbo Tax said that my Minnesota State tax could not be efiled and could not tell me why. I called Turbo Tax support and that rep and his boss could tell me why I could not efile. The Rep did not offer to even look at my taxes. I was able to efile my mother-in-laws state taxes BUT it would not let me efile mine.This is the second year in a row that I have had problems with Turbo Tax. I am ready to find a new product.
Date published: 2022-04-03
Rated 5 out of 5 by from TURBOTAX IS EASY I've used TurboTax for years. Easy and accurate. I will use again.
Date published: 2022-04-03
Rated 1 out of 5 by from 2021 Thumbs Down takes way longer to update, way to much advertising and they charge for everything. Previouse year 2020 tax transfer had less information when transefered to 2021then I expected.
Date published: 2022-04-03
Rated 3 out of 5 by from Easier Than Doing it Myself but Glithcy My returns are little more complicated that just W-2's with side business income and local school district income tax among some of the minor complications. Sometimes the fields it asks to be filled in are not in 100% alignment with the documents I have which requires some interpretation - especially on the state & local taxes. The interface is also a little glitchy. Try not to hit the "back" button - you may find yourself starting all over again and sometimes you don't know where you're going to wind up. Also, it's super spendy. I didn't realize the full cost of it going in. I used to have a CPA do my taxes and he was charging me about $30 less that TurboTax. So, it's okay and quicker than doing it myself I guess but for the money, I may just do it all manually next year.
Date published: 2022-04-03
Rated 5 out of 5 by from Turbo Tax Made My Year I was very panicky because I had waited so late to file but Turbo Tax walked me through it without any issues
Date published: 2022-04-03
Rated 5 out of 5 by from Turbo Tax is Great! Our Expert did a wonderful job for us and went above and beyond for us.
Date published: 2022-04-03
Rated 5 out of 5 by from "TurboTax is the best way to file your taxes." "With TurboTax filing taxes is way more convenient and easier than ever. By using TurboTax only I can file my Taxes anywhere anytime, it's awesome."
Date published: 2022-04-03
All TurboTax® Offerings Reviews - Page 3039