TURBOTAX CUSTOMER REVIEWS

TurboTax Product Reviews

Browse thousands of real customer reviews to learn why TurboTax is
America’s #1 tax prep provider.

(4.6/5 | 294018 reviews)
Star ratings are from 2022
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Rated 5 out of 5 by from Great 1st Experience This was my first time to use Turbo Tax and I thoroughly impressed!
Date published: 2022-10-17
Rated 5 out of 5 by from Turbo Tax Gets the Stressful Job Done I Have used Turbotax for the past 10 years or more. It is reliable and easy to use. I don't need to go to a tax place to get them processed. You can get questions answered during the process which explains why you need to do something. I think there should be a loyalty price for repeat users. I'm just saying.
Date published: 2022-10-17
Rated 1 out of 5 by from Rip off Rip off! Why am I being charged/forced to pay fees? Was always free. Now I’m forced to pay a fee, then they add another fee on top of that.
Date published: 2022-10-17
Rated 4 out of 5 by from Turbo Tax is ok I had a good experience, the only thing I do not like is that I have to make the review or wold not be able to file my return. It should be optional.
Date published: 2022-10-17
Rated 5 out of 5 by from TurboTax awesome Really good, speaking with a individual that help me get through it all
Date published: 2022-10-17
Rated 5 out of 5 by from Turbotax Debra and Susan were very nice and communicative. Thank you.
Date published: 2022-10-17
Rated 5 out of 5 by from Just Love Turbo Tax Turbo Tax is amazing! They walk you through it so easily, makes the whole process a breeze!
Date published: 2022-10-17
Rated 5 out of 5 by from Turbo Tax Home and Business is extremely good Product does so much to assist the preparer of the returns. The prompts keep you focused and on track. One item I would have liked to see on this year's package and it relates to the state return for Illinois. No schedule F (Gains from Sales or Exchanges of Property acquired Before August 1, 1969). It calculated the forms supplied and I was able to transfer the needed info. Great depreciation schedules that go from year to year are a real time saver. The E-file and summary and comparisons are more than helpful.
Date published: 2022-10-17
Rated 5 out of 5 by from Nice product Nice product. One minor quirk is if you've entered a field on a worksheet but later deleted the field and decided not to use the form, the form still shows up.
Date published: 2022-10-17
Rated 4 out of 5 by from I miss Turbo Tax's participation in IRS Free File I'm low income and have used Turbo Tax via IRS Free File for the past few years, but this year Turbo Tax pulled out of the program. Given the deprecation and roll-over amounts, I don't feel confident that I would've done it correctly using other IRS Free File apps. When I did my taxes by hand, I at least had all my worksheets to reference the next year. With Turbo Tax, you just get the final forms that are submitted, without "showing your work". I feel trapped & dependent on Turbo Tax, though I really can't afford to be spending $149 on the self-employed option. I spent days maximizing my refund only to have Turbo Tax swoop in and take a big chunk back out of it. I LIKE your software; I just wish you were more compassionate to existing low income customers or allowed an "Export all data, including workbooks" option.
Date published: 2022-10-17
All TurboTax® Offerings Reviews - Page 3037
TurboTaxTurboTax Customer Ratings & Reviews
Narrow your results
Select all that apply to find reviewers similar to you.
Own a business
Student
Select a row below to filter reviews:
Rated 5 out of 5 by from Great 1st Experience This was my first time to use Turbo Tax and I thoroughly impressed!
Date published: 2022-10-17
Rated 5 out of 5 by from Turbo Tax Gets the Stressful Job Done I Have used Turbotax for the past 10 years or more. It is reliable and easy to use. I don't need to go to a tax place to get them processed. You can get questions answered during the process which explains why you need to do something. I think there should be a loyalty price for repeat users. I'm just saying.
Date published: 2022-10-17
Rated 1 out of 5 by from Rip off Rip off! Why am I being charged/forced to pay fees? Was always free. Now I’m forced to pay a fee, then they add another fee on top of that.
Date published: 2022-10-17
Rated 4 out of 5 by from Turbo Tax is ok I had a good experience, the only thing I do not like is that I have to make the review or wold not be able to file my return. It should be optional.
Date published: 2022-10-17
Rated 5 out of 5 by from TurboTax awesome Really good, speaking with a individual that help me get through it all
Date published: 2022-10-17
Rated 5 out of 5 by from Turbotax Debra and Susan were very nice and communicative. Thank you.
Date published: 2022-10-17
Rated 5 out of 5 by from Just Love Turbo Tax Turbo Tax is amazing! They walk you through it so easily, makes the whole process a breeze!
Date published: 2022-10-17
Rated 5 out of 5 by from Turbo Tax Home and Business is extremely good Product does so much to assist the preparer of the returns. The prompts keep you focused and on track. One item I would have liked to see on this year's package and it relates to the state return for Illinois. No schedule F (Gains from Sales or Exchanges of Property acquired Before August 1, 1969). It calculated the forms supplied and I was able to transfer the needed info. Great depreciation schedules that go from year to year are a real time saver. The E-file and summary and comparisons are more than helpful.
Date published: 2022-10-17
Rated 5 out of 5 by from Nice product Nice product. One minor quirk is if you've entered a field on a worksheet but later deleted the field and decided not to use the form, the form still shows up.
Date published: 2022-10-17
Rated 4 out of 5 by from I miss Turbo Tax's participation in IRS Free File I'm low income and have used Turbo Tax via IRS Free File for the past few years, but this year Turbo Tax pulled out of the program. Given the deprecation and roll-over amounts, I don't feel confident that I would've done it correctly using other IRS Free File apps. When I did my taxes by hand, I at least had all my worksheets to reference the next year. With Turbo Tax, you just get the final forms that are submitted, without "showing your work". I feel trapped & dependent on Turbo Tax, though I really can't afford to be spending $149 on the self-employed option. I spent days maximizing my refund only to have Turbo Tax swoop in and take a big chunk back out of it. I LIKE your software; I just wish you were more compassionate to existing low income customers or allowed an "Export all data, including workbooks" option.
Date published: 2022-10-17
All TurboTax® Offerings Reviews - Page 3037