TURBOTAX CUSTOMER REVIEWS

TurboTax Product Reviews

Browse thousands of real customer reviews to learn why TurboTax is the
#1 best-selling tax software.

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Rated 2 out of 5 by from Lot's of issues with the Business Product The Turbo Tax for business is fair at best. Extremely cumbersome to upload forms, further, I got errors to upload the Safe Harbor (Rev Proc 2019-38), once uploaded the errors were not cleared. Customer Service for the business product is practically non-existent, I was told Turbo Tax only provided download support for their business product.
Date published: 2022-03-31
Rated 5 out of 5 by from TurboTax is awesome Easy to navigate through the tax forms to get maximum refund
Date published: 2022-03-31
Rated 4 out of 5 by from We use Turbo Tax every year. One thing Turbo Tax absolutely needs to change is to make answers stick unless you want to change them. Every time I review my taxes, I have to answer all the questions again. I wish they could stay the way I answered them the first time and just allow me to check through them.
Date published: 2022-03-31
Rated 5 out of 5 by from TurbTax is great Improvement needed with navigation and finding quickly help and planning next year
Date published: 2022-03-31
Rated 4 out of 5 by from Excellent program! The CD version works well for me and is an excellent program. Last year I tried to use the one line version but since it appeared that all info need to be uploaded rather typed, I returned to the CD version.
Date published: 2022-03-31
Rated 5 out of 5 by from Awesome service TurboTax filed my taxes in no time! It took less than a day to connect me with a tax expert and file them. Super quick, friendly, and informative!
Date published: 2022-03-31
Rated 5 out of 5 by from TurboTax is the best From start to finish, the entire process was very easy. There were no hidden fees or anything of this sort. All the representatives I talked with were very professional and knowledgeable. They also answered all the questions I had and were very prompt. I will be using this service again and I will tell my coworkers about it.
Date published: 2022-03-31
Rated 1 out of 5 by from WAY too many bugs This product gets worse every year. This year: LLC member information isn't stored properly, so every time you need to make a change the settings revert to defaults; the aggregate owner interests arent properly carried forward, and if you override them it triggers errors on filing; e-file doesn't work if you make any substantial changes between entering fed information and state information (for CA at least); the import from quickbooks is a mess - categorization is wrong and it doesn't verify that the import totals match the quickbook totals ... which is simply stupid.
Date published: 2022-03-31
Rated 1 out of 5 by from Over Charged Came in thinking it would be free, after filing entirely by myself, I find out it is actually not free. It is $59 for federal and $49 for each state that I filed in. I accept that because I've accepted there are no other options. I then go through the final steps and find out that since I am paying with my return, there is ANOTHER $39 charge.
Date published: 2022-03-31
Rated 5 out of 5 by from so easy using Turbo Tax for over 20 years never any issues
Date published: 2022-03-31
All TurboTax® Offerings Reviews - Page 3036
TurboTaxTurboTax Customer Ratings & Reviews
Narrow your results
Select all that apply to find reviewers similar to you.
Own a business
Student
Select a row below to filter reviews:
Rated 2 out of 5 by from Lot's of issues with the Business Product The Turbo Tax for business is fair at best. Extremely cumbersome to upload forms, further, I got errors to upload the Safe Harbor (Rev Proc 2019-38), once uploaded the errors were not cleared. Customer Service for the business product is practically non-existent, I was told Turbo Tax only provided download support for their business product.
Date published: 2022-03-31
Rated 5 out of 5 by from TurboTax is awesome Easy to navigate through the tax forms to get maximum refund
Date published: 2022-03-31
Rated 4 out of 5 by from We use Turbo Tax every year. One thing Turbo Tax absolutely needs to change is to make answers stick unless you want to change them. Every time I review my taxes, I have to answer all the questions again. I wish they could stay the way I answered them the first time and just allow me to check through them.
Date published: 2022-03-31
Rated 5 out of 5 by from TurbTax is great Improvement needed with navigation and finding quickly help and planning next year
Date published: 2022-03-31
Rated 4 out of 5 by from Excellent program! The CD version works well for me and is an excellent program. Last year I tried to use the one line version but since it appeared that all info need to be uploaded rather typed, I returned to the CD version.
Date published: 2022-03-31
Rated 5 out of 5 by from Awesome service TurboTax filed my taxes in no time! It took less than a day to connect me with a tax expert and file them. Super quick, friendly, and informative!
Date published: 2022-03-31
Rated 5 out of 5 by from TurboTax is the best From start to finish, the entire process was very easy. There were no hidden fees or anything of this sort. All the representatives I talked with were very professional and knowledgeable. They also answered all the questions I had and were very prompt. I will be using this service again and I will tell my coworkers about it.
Date published: 2022-03-31
Rated 1 out of 5 by from WAY too many bugs This product gets worse every year. This year: LLC member information isn't stored properly, so every time you need to make a change the settings revert to defaults; the aggregate owner interests arent properly carried forward, and if you override them it triggers errors on filing; e-file doesn't work if you make any substantial changes between entering fed information and state information (for CA at least); the import from quickbooks is a mess - categorization is wrong and it doesn't verify that the import totals match the quickbook totals ... which is simply stupid.
Date published: 2022-03-31
Rated 1 out of 5 by from Over Charged Came in thinking it would be free, after filing entirely by myself, I find out it is actually not free. It is $59 for federal and $49 for each state that I filed in. I accept that because I've accepted there are no other options. I then go through the final steps and find out that since I am paying with my return, there is ANOTHER $39 charge.
Date published: 2022-03-31
Rated 5 out of 5 by from so easy using Turbo Tax for over 20 years never any issues
Date published: 2022-03-31
All TurboTax® Offerings Reviews - Page 3036