TURBOTAX CUSTOMER REVIEWS

TurboTax Product Reviews

Browse thousands of real customer reviews to learn why TurboTax is the
#1 best-selling tax software.

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Rated 5 out of 5 by from Great So helpful and easy! Our Turbotax expert kept us informed and was very responsive.
Date published: 2022-05-18
Rated 3 out of 5 by from Meeh The Full Service doesn't offer any extra benefit that you couldn't do on your own. No advice nor recommendations.
Date published: 2022-05-18
Rated 3 out of 5 by from OK Was passed thru 5 representatives. Required asking IRS for an extension
Date published: 2022-05-18
Rated 5 out of 5 by from Turbotax is awesome! Very easy and simple process. Everyone was so nice and willing to help and responsive.
Date published: 2022-05-18
Rated 5 out of 5 by from TurboTax live full service was very helpful Sania was extremely helpful and knowledgeable. She clearly knew not only the TurboTax software but also the tax laws and regulations.
Date published: 2022-05-18
Rated 1 out of 5 by from Turbotax Experience I never got the full amount I was quoted because there was a mistake during the process of my taxes, I paid for an expert that could make sure something like this doesn't happen. Part of my tax refund had a 3rd stimulus attached, I contacted turbotax and was told the agents could not work on my account since I had an expert already working on it. I was told to contact the IRS and they told me to contact turbotax again, I couldn't message or see the name of my expert anymore after paying the fee for service I even told the expert I was struggling and had to borrow money from a friend to pay for the assistance. I trusted my 10 year experienced expert to get me through my taxes with easy, that was a massive mistake that I'm stuck regretting. I could've done my taxes without an expert and just got the same amount I made but instead I paid $300+ just to get about $400 for my tax refund when I was expecting $1800+. Going back and forth only frustrated me because I'm stressing out trying to get my missing stimulus, when my expert should've stuck with me through the entire process. I feel worse knowing I paid for service and did not get help I really needed, it's not fair I had to pay and didn't get the amount I was appraised. I'm struggling to live, the agents just don't care as long as they're make commission for the service.
Date published: 2022-05-18
Rated 5 out of 5 by from Amazing service My tax expert was knowledgeable and punctual. He answered everything I questioned. He was also polite and made sure I understand my return.
Date published: 2022-05-18
Rated 5 out of 5 by from TurboTax is so amazing I got good help very experienced I love working with TurboTax I've done a fantastic job thank you guys
Date published: 2022-05-18
Rated 5 out of 5 by from TurboTax saved my tax experience! Choosing to upgrade to the full-service option absolutely changed my entire year. With a new job and confusing stock finances, my tax expert Annette did all the work to ensure my returns were maxed and what I owed was limited. She took the time to answer all my questions and gave expert advice on how to plan for next year. 10/10 would absolutely recommend, especially if you're dealing with new or unfamiliar tax situations.
Date published: 2022-05-18
Rated 5 out of 5 by from Friendly and patient!! Both of the women who helped me were very friendly an patient, a lovely first time filing experience.
Date published: 2022-05-18
All TurboTax® Offerings Reviews - Page 304
Narrow your results
Select all that apply to find reviewers similar to you.
Own a business
Student
Select a row below to filter reviews:
Rated 5 out of 5 by from Great So helpful and easy! Our Turbotax expert kept us informed and was very responsive.
Date published: 2022-05-18
Rated 3 out of 5 by from Meeh The Full Service doesn't offer any extra benefit that you couldn't do on your own. No advice nor recommendations.
Date published: 2022-05-18
Rated 3 out of 5 by from OK Was passed thru 5 representatives. Required asking IRS for an extension
Date published: 2022-05-18
Rated 5 out of 5 by from Turbotax is awesome! Very easy and simple process. Everyone was so nice and willing to help and responsive.
Date published: 2022-05-18
Rated 5 out of 5 by from TurboTax live full service was very helpful Sania was extremely helpful and knowledgeable. She clearly knew not only the TurboTax software but also the tax laws and regulations.
Date published: 2022-05-18
Rated 1 out of 5 by from Turbotax Experience I never got the full amount I was quoted because there was a mistake during the process of my taxes, I paid for an expert that could make sure something like this doesn't happen. Part of my tax refund had a 3rd stimulus attached, I contacted turbotax and was told the agents could not work on my account since I had an expert already working on it. I was told to contact the IRS and they told me to contact turbotax again, I couldn't message or see the name of my expert anymore after paying the fee for service I even told the expert I was struggling and had to borrow money from a friend to pay for the assistance. I trusted my 10 year experienced expert to get me through my taxes with easy, that was a massive mistake that I'm stuck regretting. I could've done my taxes without an expert and just got the same amount I made but instead I paid $300+ just to get about $400 for my tax refund when I was expecting $1800+. Going back and forth only frustrated me because I'm stressing out trying to get my missing stimulus, when my expert should've stuck with me through the entire process. I feel worse knowing I paid for service and did not get help I really needed, it's not fair I had to pay and didn't get the amount I was appraised. I'm struggling to live, the agents just don't care as long as they're make commission for the service.
Date published: 2022-05-18
Rated 5 out of 5 by from Amazing service My tax expert was knowledgeable and punctual. He answered everything I questioned. He was also polite and made sure I understand my return.
Date published: 2022-05-18
Rated 5 out of 5 by from TurboTax is so amazing I got good help very experienced I love working with TurboTax I've done a fantastic job thank you guys
Date published: 2022-05-18
Rated 5 out of 5 by from TurboTax saved my tax experience! Choosing to upgrade to the full-service option absolutely changed my entire year. With a new job and confusing stock finances, my tax expert Annette did all the work to ensure my returns were maxed and what I owed was limited. She took the time to answer all my questions and gave expert advice on how to plan for next year. 10/10 would absolutely recommend, especially if you're dealing with new or unfamiliar tax situations.
Date published: 2022-05-18
Rated 5 out of 5 by from Friendly and patient!! Both of the women who helped me were very friendly an patient, a lovely first time filing experience.
Date published: 2022-05-18
All TurboTax® Offerings Reviews - Page 304