TURBOTAX CUSTOMER REVIEWS

TurboTax Product Reviews

Browse thousands of real customer reviews to learn why TurboTax is the
#1 best-selling tax software.

Narrow your results
Select all that apply to find reviewers similar to you.
Own a business
Student
Select a row below to filter reviews:
Rated 3 out of 5 by from Could be improved Could be improved by enabling manual entry and bypass the attempt to auto-download of 1099-R from banks that aren't on their list. There are a dozen places I'd change, but I can't name them all. Like for - I think it was charity deductions, it goes one by one through last years charities, and then you get a page with them all on one page. The preview was a waste of time and clicks. I'm sure a lot of the fol-de-rol is due to the need to cver all of the tax code.
Date published: 2022-04-04
Rated 2 out of 5 by from Not Happy We went through all the questions and, thought I'd answered all correctly. Sent the forms in. And all were accepted. Received a return of 1.167.00 not the 3,967, you said I would receive. Something went wrong or was incorrect, how do I find out and how much to get y'all to find out.
Date published: 2022-04-04
Rated 5 out of 5 by from TurboTax It was easy and effective. They people where helpful and nice and I didn't have to pay anything :)
Date published: 2022-04-04
Rated 5 out of 5 by from Great TurboTax is great for filing your taxes focus on the products features
Date published: 2022-04-04
Rated 5 out of 5 by from TurboTax was extremely helpful. I have no complaints. The service provided was quick, efficient, and as painless as filing taxes could possibly be.
Date published: 2022-04-04
Rated 5 out of 5 by from I like using TurboTax Easy to use and to get things done quick. How are used other systems before this one is the best.
Date published: 2022-04-04
Rated 1 out of 5 by from Self-Employed just Sucks! This is by far the WORST Turbo Tax ever created - it is so confusing, and when clicking on items to get more information, you are left more confused than when you started. I hate that I will have to use this again next year...maybe I'll skip it an hire someone who will charge more, but honestly it is probably worth it to avoid this nonsense. TurboTax Deluxe is so much better and it's very easy to get through. This one is awful, and the people in customer service have no idea what they're doing, and when asked a question they don't know, they hang up on you. Worst product by far!
Date published: 2022-04-04
Rated 1 out of 5 by from What happened to you This by far was the worse experience I have had with turbo tax. You made everything to vague to figure out where to file things. For example our k-1 form some of the reading it says you need a business level and in others, it says click to go to the page and it never took us there. We bought the business one only to find out we didn't need it. it took so long to file our taxes this year (5 hours) we wanted to quit. Plus why are your prices going up if your service isn't changing, stop being so greedy! People are poor and you aren't helping!
Date published: 2022-04-04
Rated 5 out of 5 by from Long time TT user and I love it! I've used Turbo Tax for many years and have never had any complaints. The way it walks me through even the most complicated tax situations I've been in is fantastic.
Date published: 2022-04-04
Rated 5 out of 5 by from 6th year in a row! Walks me through all the steps and tells me all the details. Thank God for Turbo Tax.
Date published: 2022-04-04
All TurboTax® Offerings Reviews - Page 3029
Narrow your results
Select all that apply to find reviewers similar to you.
Own a business
Student
Select a row below to filter reviews:
Rated 3 out of 5 by from Could be improved Could be improved by enabling manual entry and bypass the attempt to auto-download of 1099-R from banks that aren't on their list. There are a dozen places I'd change, but I can't name them all. Like for - I think it was charity deductions, it goes one by one through last years charities, and then you get a page with them all on one page. The preview was a waste of time and clicks. I'm sure a lot of the fol-de-rol is due to the need to cver all of the tax code.
Date published: 2022-04-04
Rated 2 out of 5 by from Not Happy We went through all the questions and, thought I'd answered all correctly. Sent the forms in. And all were accepted. Received a return of 1.167.00 not the 3,967, you said I would receive. Something went wrong or was incorrect, how do I find out and how much to get y'all to find out.
Date published: 2022-04-04
Rated 5 out of 5 by from TurboTax It was easy and effective. They people where helpful and nice and I didn't have to pay anything :)
Date published: 2022-04-04
Rated 5 out of 5 by from Great TurboTax is great for filing your taxes focus on the products features
Date published: 2022-04-04
Rated 5 out of 5 by from TurboTax was extremely helpful. I have no complaints. The service provided was quick, efficient, and as painless as filing taxes could possibly be.
Date published: 2022-04-04
Rated 5 out of 5 by from I like using TurboTax Easy to use and to get things done quick. How are used other systems before this one is the best.
Date published: 2022-04-04
Rated 1 out of 5 by from Self-Employed just Sucks! This is by far the WORST Turbo Tax ever created - it is so confusing, and when clicking on items to get more information, you are left more confused than when you started. I hate that I will have to use this again next year...maybe I'll skip it an hire someone who will charge more, but honestly it is probably worth it to avoid this nonsense. TurboTax Deluxe is so much better and it's very easy to get through. This one is awful, and the people in customer service have no idea what they're doing, and when asked a question they don't know, they hang up on you. Worst product by far!
Date published: 2022-04-04
Rated 1 out of 5 by from What happened to you This by far was the worse experience I have had with turbo tax. You made everything to vague to figure out where to file things. For example our k-1 form some of the reading it says you need a business level and in others, it says click to go to the page and it never took us there. We bought the business one only to find out we didn't need it. it took so long to file our taxes this year (5 hours) we wanted to quit. Plus why are your prices going up if your service isn't changing, stop being so greedy! People are poor and you aren't helping!
Date published: 2022-04-04
Rated 5 out of 5 by from Long time TT user and I love it! I've used Turbo Tax for many years and have never had any complaints. The way it walks me through even the most complicated tax situations I've been in is fantastic.
Date published: 2022-04-04
Rated 5 out of 5 by from 6th year in a row! Walks me through all the steps and tells me all the details. Thank God for Turbo Tax.
Date published: 2022-04-04
All TurboTax® Offerings Reviews - Page 3029