TURBOTAX CUSTOMER REVIEWS

TurboTax Product Reviews

Read unbiased reviews of our TurboTax products from thousands of customers and see for yourself why TurboTax is the #1 best-selling tax software.

(4.6/5 | 281687 reviews)
Star ratings are from 2021
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Rated 5 out of 5 by from TURBO TAX I WAS A BIT CONFUSED, BUT IT WAS EXPLAINED VERY WELL. SO I WAS ABLE TO GET IT DONE.
Date published: 2021-07-06
Rated 5 out of 5 by from Turbo Tax is Awesome!!!! I talked with a Kathleen, she was my customer service representative, with 26 years experience, & I yell you, I have never had such an experience with any customer service rep, all the days of my life, & I'm 39 years old!! She was genuine, in her care, & extremely thorough, in her examination of my case. U was worried about taking up so much of her undivided attention, when she assured me that I was her one & only priority, & I believed her! Never in all of my life, had I had such a reassuring experience in dealing with any buisiness, & I've dealt with plenty. Her service was most excellent, indeed! I will be using Turbo Tax fornthe rest of my Tax dealings, from here on out, for the rest of my life, to be sure. & it is all because of Kathleen. Today I was prepared to file directly with the IRS, even though I would have much rather dealt with Turbi Tax because of all of my information being easily in hand through your program. She made that possible! & she did it with such ease & comfort. She instilled in me confidence in Turbo Tax, & for that I am most grateful.
Date published: 2021-07-06
Rated 5 out of 5 by from Turbo Tax is great I have been usingTurbo Tax for many years to prepare taxes for myself and other family members. The guided instructions are easy to follow and I am now teaching my family members how to prepare their own taxes. I will continue to use this program to prepare my own taxes.
Date published: 2021-07-06
Rated 5 out of 5 by from Tax return 2021 Our tax professional was very understanding and patient with us! We would fully recommend Turbo tax to anyone else needing tax returns filed !
Date published: 2021-07-06
Rated 4 out of 5 by from Streamlined, but help could use some work Easy to use for most taxes...but when looking for help with special circumstances the live chat isn't very knowledgeable and the automatic help system is worse.
Date published: 2021-07-06
Rated 5 out of 5 by from Very easy to use. TurboTax is very easy to use and they provide all the information you need to file correctly. They also have a great team of people ready to assist if you get stuck.
Date published: 2021-07-06
Rated 5 out of 5 by from I wanted to use turbo tax for free! I should not have to pay a process fee of $40.00. $110.00 should have been fair and reasonable, because I wanted to use your turbo tax for free and was not able to do so.
Date published: 2021-07-06
Rated 5 out of 5 by from So easy This process was so much easier than expected. They really make it simple for you.
Date published: 2021-07-06
Rated 5 out of 5 by from Its aussume Hurd that they was good So I took a chance ..I will always stay with this one ..
Date published: 2021-07-06
Rated 5 out of 5 by from I would recommend turbo tax Explanations for each step was explained in terms easy to understand, always available to answer questions via phone or on line Assisted with missing forms or gave direction on how to obtain forms, assisted step by step. Put mind at ease , reassuring
Date published: 2021-07-06
All TurboTax® Offerings Reviews - Page 303
TurboTaxTurboTax Customer Ratings & Reviews
Narrow your results
Select all that apply to find reviewers similar to you.
Own a business
Student
Select a row below to filter reviews:
Rated 5 out of 5 by from TURBO TAX I WAS A BIT CONFUSED, BUT IT WAS EXPLAINED VERY WELL. SO I WAS ABLE TO GET IT DONE.
Date published: 2021-07-06
Rated 5 out of 5 by from Turbo Tax is Awesome!!!! I talked with a Kathleen, she was my customer service representative, with 26 years experience, & I yell you, I have never had such an experience with any customer service rep, all the days of my life, & I'm 39 years old!! She was genuine, in her care, & extremely thorough, in her examination of my case. U was worried about taking up so much of her undivided attention, when she assured me that I was her one & only priority, & I believed her! Never in all of my life, had I had such a reassuring experience in dealing with any buisiness, & I've dealt with plenty. Her service was most excellent, indeed! I will be using Turbo Tax fornthe rest of my Tax dealings, from here on out, for the rest of my life, to be sure. & it is all because of Kathleen. Today I was prepared to file directly with the IRS, even though I would have much rather dealt with Turbi Tax because of all of my information being easily in hand through your program. She made that possible! & she did it with such ease & comfort. She instilled in me confidence in Turbo Tax, & for that I am most grateful.
Date published: 2021-07-06
Rated 5 out of 5 by from Turbo Tax is great I have been usingTurbo Tax for many years to prepare taxes for myself and other family members. The guided instructions are easy to follow and I am now teaching my family members how to prepare their own taxes. I will continue to use this program to prepare my own taxes.
Date published: 2021-07-06
Rated 5 out of 5 by from Tax return 2021 Our tax professional was very understanding and patient with us! We would fully recommend Turbo tax to anyone else needing tax returns filed !
Date published: 2021-07-06
Rated 4 out of 5 by from Streamlined, but help could use some work Easy to use for most taxes...but when looking for help with special circumstances the live chat isn't very knowledgeable and the automatic help system is worse.
Date published: 2021-07-06
Rated 5 out of 5 by from Very easy to use. TurboTax is very easy to use and they provide all the information you need to file correctly. They also have a great team of people ready to assist if you get stuck.
Date published: 2021-07-06
Rated 5 out of 5 by from I wanted to use turbo tax for free! I should not have to pay a process fee of $40.00. $110.00 should have been fair and reasonable, because I wanted to use your turbo tax for free and was not able to do so.
Date published: 2021-07-06
Rated 5 out of 5 by from So easy This process was so much easier than expected. They really make it simple for you.
Date published: 2021-07-06
Rated 5 out of 5 by from Its aussume Hurd that they was good So I took a chance ..I will always stay with this one ..
Date published: 2021-07-06
Rated 5 out of 5 by from I would recommend turbo tax Explanations for each step was explained in terms easy to understand, always available to answer questions via phone or on line Assisted with missing forms or gave direction on how to obtain forms, assisted step by step. Put mind at ease , reassuring
Date published: 2021-07-06
All TurboTax® Offerings Reviews - Page 303