TURBOTAX CUSTOMER REVIEWS
TurboTax Product Reviews
Browse thousands of real customer reviews to learn why TurboTax is the
#1 best-selling tax software.
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TurboTax Online
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Rated 3 out of 5 by
EAGLEFLYER59 from
leaning about turbo tax
made it much easier to file taxes, taught me some tax aids
Date published: 2022-04-19
Rated 1 out of 5 by
SoLONG22 from
Horrible!
Interface not user friendly. Breaks down at the last minute which resulted in us filing late. Never again.
Date published: 2022-04-19
Rated 5 out of 5 by
Manlay from
Very good
Easy to navigate. although I needed phone call back but the call did not ring but just went straight to my voicemail, therefore was not able to get phone help
Date published: 2022-04-19
Rated 3 out of 5 by
HiSkuulTeechur from
This program works
This program takes a long time to go through and I always end up wondering if a live person, tax accountant, would be able to advise me to file a different way to get a better return. In the end, you save about $300 in doing it yourself, but its a pain to do it, year after year. Additionally with the recent political swing, it seems the middle class is less favored and pays even more in taxes than before. I am so disappointed that there is not more tax relief when it is most needed to keep our economy running.
Date published: 2022-04-19
Rated 5 out of 5 by
Bad David from
simple to use
Easy to use and well explained threw all the steps they provide
Date published: 2022-04-19
Rated 5 out of 5 by
HappyinLA915 from
TurboxTax another year and running!
For the tenth year in a row and counting, we have used TurboTax to file electronically with ease and confidence. The plethora of questions that they asked covers all situations you might be involved in. It is thorough, easy to understand and even has help, if needed.
Date published: 2022-04-19
Rated 4 out of 5 by
Eric Northern CA from
Good, but could be better
The final filing process took too long. Too many extra validation steps - like having to re-enter bank account data, then pay for filing added too much time. I got a text validation when resetting my password, but then was asked for an email, which delayed my filing.
Date published: 2022-04-19
Rated 3 out of 5 by
Treachery from
Confusing but...
Of all the years i have used Turbo Tax, year 2021 was confusing because of Covid-19. I also had issues with the ECN number part found in State Taxes -> Continue -> Edit -> Credits and Taxes -> Health Insurance Penalty. I selected "No ECN" but could not move forward. I followed the advice of a member found in help and was able to proceed though i am not confident with the solution. I hope that i don't get penalized this year.
Date published: 2022-04-19
Rated 2 out of 5 by
notmuchimprovement from
Turbo Tax 2021..not much better over the years
A) If a section needs to be reviewed, provide a link rather than a tax pro's description. B) Flags should actually return me to the page, not the beginning of the section. C) If data is needed from another year's return, allow it to get it from previous years' TT files.
Date published: 2022-04-19
Rated 3 out of 5 by
A STRUGGLE from
Not good for someone who did ANY contract labor.
Not good for someone who does any contract labor while having a job. inefficient.
All TurboTax® Offerings Reviews - Page 303
Date published: 2022-04-19
TurboTaxTurboTax Customer Ratings & Reviews
Narrow your results
Select all that apply to find reviewers similar to you.
Life Changes
Prior year tax prep
Married life
Own a home
Kids
Own a business
Student
Sort by
Narrow your results
Narrow your results
Select all that apply to find reviewers similar to you.
Life Changes
Prior year tax prep
Married life
Own a home
Kids
Own a business
Student
Filter by product
TurboTax Online
TurboTax Live
TurboTax CD/Download
TurboTax Full Service
Rated 3 out of 5 by
EAGLEFLYER59 from
leaning about turbo tax
made it much easier to file taxes, taught me some tax aids
Date published: 2022-04-19
Rated 1 out of 5 by
SoLONG22 from
Horrible!
Interface not user friendly. Breaks down at the last minute which resulted in us filing late. Never again.
Date published: 2022-04-19
Rated 5 out of 5 by
Manlay from
Very good
Easy to navigate. although I needed phone call back but the call did not ring but just went straight to my voicemail, therefore was not able to get phone help
Date published: 2022-04-19
Rated 3 out of 5 by
HiSkuulTeechur from
This program works
This program takes a long time to go through and I always end up wondering if a live person, tax accountant, would be able to advise me to file a different way to get a better return. In the end, you save about $300 in doing it yourself, but its a pain to do it, year after year. Additionally with the recent political swing, it seems the middle class is less favored and pays even more in taxes than before. I am so disappointed that there is not more tax relief when it is most needed to keep our economy running.
Date published: 2022-04-19
Rated 5 out of 5 by
Bad David from
simple to use
Easy to use and well explained threw all the steps they provide
Date published: 2022-04-19
Rated 5 out of 5 by
HappyinLA915 from
TurboxTax another year and running!
For the tenth year in a row and counting, we have used TurboTax to file electronically with ease and confidence. The plethora of questions that they asked covers all situations you might be involved in. It is thorough, easy to understand and even has help, if needed.
Date published: 2022-04-19
Rated 4 out of 5 by
Eric Northern CA from
Good, but could be better
The final filing process took too long. Too many extra validation steps - like having to re-enter bank account data, then pay for filing added too much time. I got a text validation when resetting my password, but then was asked for an email, which delayed my filing.
Date published: 2022-04-19
Rated 3 out of 5 by
Treachery from
Confusing but...
Of all the years i have used Turbo Tax, year 2021 was confusing because of Covid-19. I also had issues with the ECN number part found in State Taxes -> Continue -> Edit -> Credits and Taxes -> Health Insurance Penalty. I selected "No ECN" but could not move forward. I followed the advice of a member found in help and was able to proceed though i am not confident with the solution. I hope that i don't get penalized this year.
Date published: 2022-04-19
Rated 2 out of 5 by
notmuchimprovement from
Turbo Tax 2021..not much better over the years
A) If a section needs to be reviewed, provide a link rather than a tax pro's description. B) Flags should actually return me to the page, not the beginning of the section. C) If data is needed from another year's return, allow it to get it from previous years' TT files.
Date published: 2022-04-19
Rated 3 out of 5 by
A STRUGGLE from
Not good for someone who did ANY contract labor.
Not good for someone who does any contract labor while having a job. inefficient.
All TurboTax® Offerings Reviews - Page 303
Date published: 2022-04-19