TURBOTAX CUSTOMER REVIEWS

TurboTax Product Reviews

Browse thousands of real customer reviews to learn why TurboTax is
America’s #1 tax prep provider.

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Rated 5 out of 5 by from My partner for decades There's no reason to pay anyone else - Turbo Tax empowers you to do it yourself and will back you up for a fraction of what others in popular retail outlets would charge but still give you the control you need and want.
Date published: 2023-04-14
Rated 3 out of 5 by from turbo was a lot better this year. i did use a customer support person at first. But the second time I just fingered thru it.
Date published: 2023-04-14
Rated 5 out of 5 by from Turbo tax is a good tool So far so good no complaint as of yet and hope not to have any
Date published: 2023-04-14
Rated 5 out of 5 by from Turbo Tax is Easy!! Turbo tax takes you step by step and guides you with support if needed.
Date published: 2023-04-14
Rated 5 out of 5 by from Easy to use This is a great help when preparing my taxes. It was such a good help with all the information I needed. The information icon was very detailed and explained it in simple terms.
Date published: 2023-04-14
Rated 5 out of 5 by from Easy and Fast Filing my taxes is alway so easy and pain free. Thanks Turbotax!
Date published: 2023-04-14
Rated 5 out of 5 by from Used it Again Been using Turbo Tax for over 12 years. Quick and easy.
Date published: 2023-04-14
Rated 5 out of 5 by from TurboTax saved my sanity! So easy to use. Love the new QR feature. Highly recommend!
Date published: 2023-04-14
Rated 2 out of 5 by from A Taxing Experience: The Upselling Slot Machine As I embarked on the annual ritual of filing my taxes, I sought a seamless and intuitive experience that would bring about a sense of accomplishment and satisfaction. It was with this mindset that I turned to TurboTax, a renowned tax software offering its services for both novice and experienced taxpayers alike. However, my journey through this digital labyrinth brought me to ponder whether TurboTax truly aims to serve the taxpayer or merely play games with our sensitive information. Upon entering the TurboTax realm, I found myself both intrigued and perplexed by its efforts to employ dark patterns that tempt users into purchasing additional services. These cleverly designed tactics target unsuspecting consumers, leading them to believe that they need these "upgrades" in order to successfully file their taxes. While I appreciate a good marketing strategy as much as the next person, there is a delicate balance between upselling and manipulation - a line that TurboTax seems to have crossed. Navigating the platform presented its own set of challenges. Accessing crucial IRS documents felt like solving an enigma, rather than a smooth, user-friendly process. At times, I found myself lost in a maze of tax forms and codes, yearning for a more intuitive design that would guide me to my destination with ease. Moreover, the unclear status of my tax filing journey left me in a perpetual state of limbo. Was my tax return complete? Where did I stand with regards to the various identity verification services? These questions lingered as I waded through the murky waters of TurboTax's interface. The most disconcerting aspect of my experience, however, was the sense that TurboTax had transformed my identity into a mere plaything. The platform's attempt to gamify the tax filing process left me feeling like a pawn in a game of financial roulette, rather than a responsible citizen fulfilling my fiscal obligations. In conclusion, while TurboTax may boast an impressive suite of features, the program's push to gamify the tax filing experience and its relentless upselling tactics detract from its primary purpose: to provide a user-friendly and efficient service for taxpayers. I would strongly recommend that TurboTax reconsider its strategy, eliminating the unnecessary game-like elements and focusing on providing a transparent, intuitive experience that allows taxpayers to confidently file their returns without feeling like they are trapped inside a digital slot machine.
Date published: 2023-04-14
Rated 5 out of 5 by from Fantabulous Love this program and the people who work here, I am one!!!
Date published: 2023-04-14
All TurboTax® Offerings Reviews - Page 3012
Narrow your results
Select all that apply to find reviewers similar to you.
Own a business
Student
Select a row below to filter reviews:
Rated 5 out of 5 by from My partner for decades There's no reason to pay anyone else - Turbo Tax empowers you to do it yourself and will back you up for a fraction of what others in popular retail outlets would charge but still give you the control you need and want.
Date published: 2023-04-14
Rated 3 out of 5 by from turbo was a lot better this year. i did use a customer support person at first. But the second time I just fingered thru it.
Date published: 2023-04-14
Rated 5 out of 5 by from Turbo tax is a good tool So far so good no complaint as of yet and hope not to have any
Date published: 2023-04-14
Rated 5 out of 5 by from Turbo Tax is Easy!! Turbo tax takes you step by step and guides you with support if needed.
Date published: 2023-04-14
Rated 5 out of 5 by from Easy to use This is a great help when preparing my taxes. It was such a good help with all the information I needed. The information icon was very detailed and explained it in simple terms.
Date published: 2023-04-14
Rated 5 out of 5 by from Easy and Fast Filing my taxes is alway so easy and pain free. Thanks Turbotax!
Date published: 2023-04-14
Rated 5 out of 5 by from Used it Again Been using Turbo Tax for over 12 years. Quick and easy.
Date published: 2023-04-14
Rated 5 out of 5 by from TurboTax saved my sanity! So easy to use. Love the new QR feature. Highly recommend!
Date published: 2023-04-14
Rated 2 out of 5 by from A Taxing Experience: The Upselling Slot Machine As I embarked on the annual ritual of filing my taxes, I sought a seamless and intuitive experience that would bring about a sense of accomplishment and satisfaction. It was with this mindset that I turned to TurboTax, a renowned tax software offering its services for both novice and experienced taxpayers alike. However, my journey through this digital labyrinth brought me to ponder whether TurboTax truly aims to serve the taxpayer or merely play games with our sensitive information. Upon entering the TurboTax realm, I found myself both intrigued and perplexed by its efforts to employ dark patterns that tempt users into purchasing additional services. These cleverly designed tactics target unsuspecting consumers, leading them to believe that they need these "upgrades" in order to successfully file their taxes. While I appreciate a good marketing strategy as much as the next person, there is a delicate balance between upselling and manipulation - a line that TurboTax seems to have crossed. Navigating the platform presented its own set of challenges. Accessing crucial IRS documents felt like solving an enigma, rather than a smooth, user-friendly process. At times, I found myself lost in a maze of tax forms and codes, yearning for a more intuitive design that would guide me to my destination with ease. Moreover, the unclear status of my tax filing journey left me in a perpetual state of limbo. Was my tax return complete? Where did I stand with regards to the various identity verification services? These questions lingered as I waded through the murky waters of TurboTax's interface. The most disconcerting aspect of my experience, however, was the sense that TurboTax had transformed my identity into a mere plaything. The platform's attempt to gamify the tax filing process left me feeling like a pawn in a game of financial roulette, rather than a responsible citizen fulfilling my fiscal obligations. In conclusion, while TurboTax may boast an impressive suite of features, the program's push to gamify the tax filing experience and its relentless upselling tactics detract from its primary purpose: to provide a user-friendly and efficient service for taxpayers. I would strongly recommend that TurboTax reconsider its strategy, eliminating the unnecessary game-like elements and focusing on providing a transparent, intuitive experience that allows taxpayers to confidently file their returns without feeling like they are trapped inside a digital slot machine.
Date published: 2023-04-14
Rated 5 out of 5 by from Fantabulous Love this program and the people who work here, I am one!!!
Date published: 2023-04-14
All TurboTax® Offerings Reviews - Page 3012