TURBOTAX CUSTOMER REVIEWS

TurboTax Product Reviews

Browse thousands of real customer reviews to learn why TurboTax is
America’s #1 tax prep provider.

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Rated 2 out of 5 by from Wore Tax Year Ever Boy did yall lose money! This year I wanted someone to do my taxes because I lost my husband in January 2023, I travel for work and I knew I would owe due to my husband's lump sum payment from SSN. I started my journey in March. After having to explain my self to multiple people about not having my dead husband's ID I was finally placed with, what I thought, was a cpa. We started the process and I was on the phone for over an hour when she needed prior returns. She didnt know how to find them in your full service dashboard. I was then told to call support. After explaining what I needed I was questioned about why. At this point in the day I was tired of explaining my situation. Support didnt know how to get my tax returns. They had me cancel full service so I could go back to my original dashboard and get them then go through the process again and ask for the cpa. By the time this was all done I was exhausted. I texted the info to the cpa and then heard nothing else. Today I logged in to see the status and I was no longer in the full service. Apparently the cpa cancelled on me and I was not informed. I tried to purchase it again and got the same disrespectful "you dont know what youre talking about" attitude. I got better answers searching google and tax law than your tax experts. I finished my taxes under 2 hours and that included asking where I can indicate that my husband is gone and cant sign (the first response I got was to file as a widow...sheesh). And I still had to pay 129! The app wouldnt give me a cheaper option!
Date published: 2023-04-13
Rated 1 out of 5 by from Only Allowed 4 Returns Would Not Allow the 5th I did talk with a gentlemen that was very nice and helpful but what he suggested did not work. Still only able to file 4 returns
Date published: 2023-04-13
Rated 5 out of 5 by from TurboTax is great the steps are explained and it makes it easy to file
Date published: 2023-04-13
Rated 5 out of 5 by from User friendly! I loved the fact that they asked the right questions, easy to understand and answer.
Date published: 2023-04-13
Rated 5 out of 5 by from Turbo Tax was Awesome it was easy and they explained everything It was also inexpensive
Date published: 2023-04-13
Rated 5 out of 5 by from Turbo tax is awesome online tool It is very intuitive and user friendly. It has excellent customer service.
Date published: 2023-04-13
Rated 1 out of 5 by from Forced to use Deluxe TurboTax I have used free TurboTax for several years and loved it. But this one, because of the measly $5 early penalty, I paid $118 Deluxe for fed and state ($59 each). If I allow them to deduct from my return, they will charge me $44 additional. So I used another option to pay $118 to avoid $44. This is robbery. I don't appreciate this.
Date published: 2023-04-13
Rated 5 out of 5 by from Turbo Tax, made taxes easier. Amy was her name and she helped us feel confident enough to do this return on our own, but did mention that we can reach out to the live assistance if we got stuck.
Date published: 2023-04-13
Rated 5 out of 5 by from Turbotax is great Great, efficient way to do your taxes! Helpful features and directions.
Date published: 2023-04-13
Rated 4 out of 5 by from Easy to use but Family & Friends 20% off is bogus Turbo Tax is easy to use. I came back to Turbo Tax after a 4+ year lapse due to a 20% off offer sent to me by my daughter. We followed the necessary steps and no discount! They really shouldn't advertise something they are not going to give.
Date published: 2023-04-13
All TurboTax® Offerings Reviews - Page 3012
Narrow your results
Select all that apply to find reviewers similar to you.
Own a business
Student
Select a row below to filter reviews:
Rated 2 out of 5 by from Wore Tax Year Ever Boy did yall lose money! This year I wanted someone to do my taxes because I lost my husband in January 2023, I travel for work and I knew I would owe due to my husband's lump sum payment from SSN. I started my journey in March. After having to explain my self to multiple people about not having my dead husband's ID I was finally placed with, what I thought, was a cpa. We started the process and I was on the phone for over an hour when she needed prior returns. She didnt know how to find them in your full service dashboard. I was then told to call support. After explaining what I needed I was questioned about why. At this point in the day I was tired of explaining my situation. Support didnt know how to get my tax returns. They had me cancel full service so I could go back to my original dashboard and get them then go through the process again and ask for the cpa. By the time this was all done I was exhausted. I texted the info to the cpa and then heard nothing else. Today I logged in to see the status and I was no longer in the full service. Apparently the cpa cancelled on me and I was not informed. I tried to purchase it again and got the same disrespectful "you dont know what youre talking about" attitude. I got better answers searching google and tax law than your tax experts. I finished my taxes under 2 hours and that included asking where I can indicate that my husband is gone and cant sign (the first response I got was to file as a widow...sheesh). And I still had to pay 129! The app wouldnt give me a cheaper option!
Date published: 2023-04-13
Rated 1 out of 5 by from Only Allowed 4 Returns Would Not Allow the 5th I did talk with a gentlemen that was very nice and helpful but what he suggested did not work. Still only able to file 4 returns
Date published: 2023-04-13
Rated 5 out of 5 by from TurboTax is great the steps are explained and it makes it easy to file
Date published: 2023-04-13
Rated 5 out of 5 by from User friendly! I loved the fact that they asked the right questions, easy to understand and answer.
Date published: 2023-04-13
Rated 5 out of 5 by from Turbo Tax was Awesome it was easy and they explained everything It was also inexpensive
Date published: 2023-04-13
Rated 5 out of 5 by from Turbo tax is awesome online tool It is very intuitive and user friendly. It has excellent customer service.
Date published: 2023-04-13
Rated 1 out of 5 by from Forced to use Deluxe TurboTax I have used free TurboTax for several years and loved it. But this one, because of the measly $5 early penalty, I paid $118 Deluxe for fed and state ($59 each). If I allow them to deduct from my return, they will charge me $44 additional. So I used another option to pay $118 to avoid $44. This is robbery. I don't appreciate this.
Date published: 2023-04-13
Rated 5 out of 5 by from Turbo Tax, made taxes easier. Amy was her name and she helped us feel confident enough to do this return on our own, but did mention that we can reach out to the live assistance if we got stuck.
Date published: 2023-04-13
Rated 5 out of 5 by from Turbotax is great Great, efficient way to do your taxes! Helpful features and directions.
Date published: 2023-04-13
Rated 4 out of 5 by from Easy to use but Family & Friends 20% off is bogus Turbo Tax is easy to use. I came back to Turbo Tax after a 4+ year lapse due to a 20% off offer sent to me by my daughter. We followed the necessary steps and no discount! They really shouldn't advertise something they are not going to give.
Date published: 2023-04-13
All TurboTax® Offerings Reviews - Page 3012