TURBOTAX CUSTOMER REVIEWS

TurboTax Product Reviews

Browse thousands of real customer reviews to learn why TurboTax is the
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Rated 1 out of 5 by from Didn't work The software did not work as intended. It did not work as the instructions say it was supposed to work. Their chat peeps couldn't figure it out either.
Date published: 2022-04-02
Rated 5 out of 5 by from Great! Turbo Tax is easy to use! I have used it for years.
Date published: 2022-04-02
Rated 3 out of 5 by from average this year not all forms available when filing.....it has been easier in the past
Date published: 2022-04-02
Rated 2 out of 5 by from Unable to E-File Massachusetts State For some reason TT "thinks" that I have paid taxes to other (UNTRACEABLE) jurisdiction/s or state/s and I'm owed a credit. I came across this doing error check and am unaware how to resolve. As is stand TT will not allow me to E-File my State return. I am a full year Massachusetts resident. and very frustrated.
Date published: 2022-04-02
Rated 3 out of 5 by from it was great good experience. it was quick and easy. done in a week
Date published: 2022-04-02
Rated 5 out of 5 by from Outstanding Product Very fast and informative, sends you updates. I'm glad I used this program.
Date published: 2022-04-02
Rated 3 out of 5 by from Worst Version of Turbo Tax I have been using Turbo Tax for a very long time. The 2021 version is the worst yet. I had to go through the forms individually multiple times due to issues in the "walk me through". There is nothing that indicates the Detroit City tax form will be auto generated. The other city tax form that we had to fill out didn't work properly and was pulling incorrect info. User beware!
Date published: 2022-04-02
Rated 4 out of 5 by from Always a glitch Everything went fine until final review. Turbotax kept wanting me to fix something that was correct on my 1095-A form. Continuos loop, would not approve my correct answer. So frustrating. If this was the first time, I wouldn't complain, but its about the 10th time.
Date published: 2022-04-02
Rated 5 out of 5 by from I've used Turbo Tax for at least a decade First time I used full service. I liked it but I might go back to where I do my own on Turbo tax and have Turbo tax review it. I like having hands on.
Date published: 2022-04-02
Rated 3 out of 5 by from State e-file needs improvement I've used TurboTax for years and the tax prep process has been relatively easy. This year for the first time Intuit made me pay a fee to e-file my MN state return before informing me that I was not eligible to e-file due to owing an underpayment penalty (requires mailed return). It would seem, with all their experience, Intuit would know to check that requirement before asking me to pay an e-file fee. Not sure how to recover my payment now. Frustrating.
Date published: 2022-04-02
All TurboTax® Offerings Reviews - Page 3011
TurboTaxTurboTax Customer Ratings & Reviews
Narrow your results
Select all that apply to find reviewers similar to you.
Own a business
Student
Select a row below to filter reviews:
Rated 1 out of 5 by from Didn't work The software did not work as intended. It did not work as the instructions say it was supposed to work. Their chat peeps couldn't figure it out either.
Date published: 2022-04-02
Rated 5 out of 5 by from Great! Turbo Tax is easy to use! I have used it for years.
Date published: 2022-04-02
Rated 3 out of 5 by from average this year not all forms available when filing.....it has been easier in the past
Date published: 2022-04-02
Rated 2 out of 5 by from Unable to E-File Massachusetts State For some reason TT "thinks" that I have paid taxes to other (UNTRACEABLE) jurisdiction/s or state/s and I'm owed a credit. I came across this doing error check and am unaware how to resolve. As is stand TT will not allow me to E-File my State return. I am a full year Massachusetts resident. and very frustrated.
Date published: 2022-04-02
Rated 3 out of 5 by from it was great good experience. it was quick and easy. done in a week
Date published: 2022-04-02
Rated 5 out of 5 by from Outstanding Product Very fast and informative, sends you updates. I'm glad I used this program.
Date published: 2022-04-02
Rated 3 out of 5 by from Worst Version of Turbo Tax I have been using Turbo Tax for a very long time. The 2021 version is the worst yet. I had to go through the forms individually multiple times due to issues in the "walk me through". There is nothing that indicates the Detroit City tax form will be auto generated. The other city tax form that we had to fill out didn't work properly and was pulling incorrect info. User beware!
Date published: 2022-04-02
Rated 4 out of 5 by from Always a glitch Everything went fine until final review. Turbotax kept wanting me to fix something that was correct on my 1095-A form. Continuos loop, would not approve my correct answer. So frustrating. If this was the first time, I wouldn't complain, but its about the 10th time.
Date published: 2022-04-02
Rated 5 out of 5 by from I've used Turbo Tax for at least a decade First time I used full service. I liked it but I might go back to where I do my own on Turbo tax and have Turbo tax review it. I like having hands on.
Date published: 2022-04-02
Rated 3 out of 5 by from State e-file needs improvement I've used TurboTax for years and the tax prep process has been relatively easy. This year for the first time Intuit made me pay a fee to e-file my MN state return before informing me that I was not eligible to e-file due to owing an underpayment penalty (requires mailed return). It would seem, with all their experience, Intuit would know to check that requirement before asking me to pay an e-file fee. Not sure how to recover my payment now. Frustrating.
Date published: 2022-04-02
All TurboTax® Offerings Reviews - Page 3011