TURBOTAX CUSTOMER REVIEWS

TurboTax Product Reviews

Browse thousands of real customer reviews to learn why TurboTax is the
#1 best-selling tax software.

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Rated 5 out of 5 by from Turbo Tax is very helpful and time saving. Good experience. Time Saving calculations and explanations.
Date published: 2022-09-14
Rated 4 out of 5 by from Great software product, weak support system Software is great, felt very familiar and comfortable working with the software program. Biggest issue was the level of support that was provided to self employed people (my business is an S Corp) since most of the questions that I needed help sounded like they would have been pretty basic that any tax preparer/CPA should have been able to answer and yet I never got a high degree of confidence that the online phone support people were any better than dealing with someone from one of the pop up tax shops in a strip mall or big box retailer (i wouldn't have ever considered using one of these types of resources). Thankfully after taking the time to carefully read the IRS instructions from the IRS website and with the limited support that the TurboTax "professionals" were able to provide I was able to get my taxes completed and felt everything was done correctly. In previous years, I had always used a CPA who did my personal and business taxes but they retired, I procrastinated in finding a new CPA so was left getting it taken care of myself this year. Would I do it again this way? Yes, probably unless I find a CPA who can file them for close to the same cost as Turbotax since I already track and categorize my expenses using Quicken so the CPA is not doing any bookkeeping and is just taking my numbers and plugging them into the software and I just did that myself! Having a CPA return from last year that I know was done correctly, helped and gave me greater confidence in using the TurboTax software this year.
Date published: 2022-09-14
Rated 4 out of 5 by from Not as good as it once was Every year I have the exact same problem with TurboTax. Getting an installing the "most recent updates" is very timing consuming and sometimes impossible. I have need to shut down my computer as the program keeps hanging up. I have even had to re-install the program at times.
Date published: 2022-09-14
Rated 1 out of 5 by from Hidden mistakes and double counting issues The directions are so poor that you can easily double count items, and sometimes it does not include items. For example, in one place it asked for amounts paid to subcontractors, but never added that cost to cost of good sold or expenses. In another, it asked for healthcare costs of shareholders, then asked for total amount paid to shareholders including healthcare, thus resulting in double counting.Other things not explained well, like why you should spread deductions over several years or take the deduction now.
Date published: 2022-09-14
Rated 2 out of 5 by from Lots of Bugs, needs an update Overall the product works and is cheap, but it seems like it hasn't been updated in 20 years. I would have loved to be able to just upload my information from Quickbooks, but my version is online. I also had many errors I had to fix that were just the system not populating, like the date of signing etc. It was frustrating but worked.
Date published: 2022-09-14
Rated 5 out of 5 by from best system I have every utilized The service member who assisted me and guided me through the process was absolutely incredible and knowledgeable.
Date published: 2022-09-14
Rated 3 out of 5 by from Good experience The fact that this review is required before my service is rendered should say everything that needs to be said. Again, IV'E PAID FOR THE SERVICE ALREADY BUT MY TAXES HAVE NOT BEEN FILED UNTIL I FINISH THIS REVIEW. So yeah...
Date published: 2022-09-14
Rated 4 out of 5 by from Better than doing it alone, Easy instruction. The agent recognized a problem and suggested that I take care of it and I did.
Date published: 2022-09-14
Rated 1 out of 5 by from TurboTax would not allow me to file electronically I already purchased auditdefence, although its not necessary. However, turbo tax kept on trying to charge me for the California state and would not allow me to file electronically. Really upset about this! My time is limited so I am filling federal and now I have to call them in the morning to bypass this problem so I can file California with my one free state which comes with the program.
Date published: 2022-09-14
Rated 5 out of 5 by from Turbotax is excellent User friendly. It ask for inputs in a organized way.
Date published: 2022-09-14
All TurboTax® Offerings Reviews - Page 31
Narrow your results
Select all that apply to find reviewers similar to you.
Own a business
Student
Select a row below to filter reviews:
Rated 5 out of 5 by from Turbo Tax is very helpful and time saving. Good experience. Time Saving calculations and explanations.
Date published: 2022-09-14
Rated 4 out of 5 by from Great software product, weak support system Software is great, felt very familiar and comfortable working with the software program. Biggest issue was the level of support that was provided to self employed people (my business is an S Corp) since most of the questions that I needed help sounded like they would have been pretty basic that any tax preparer/CPA should have been able to answer and yet I never got a high degree of confidence that the online phone support people were any better than dealing with someone from one of the pop up tax shops in a strip mall or big box retailer (i wouldn't have ever considered using one of these types of resources). Thankfully after taking the time to carefully read the IRS instructions from the IRS website and with the limited support that the TurboTax "professionals" were able to provide I was able to get my taxes completed and felt everything was done correctly. In previous years, I had always used a CPA who did my personal and business taxes but they retired, I procrastinated in finding a new CPA so was left getting it taken care of myself this year. Would I do it again this way? Yes, probably unless I find a CPA who can file them for close to the same cost as Turbotax since I already track and categorize my expenses using Quicken so the CPA is not doing any bookkeeping and is just taking my numbers and plugging them into the software and I just did that myself! Having a CPA return from last year that I know was done correctly, helped and gave me greater confidence in using the TurboTax software this year.
Date published: 2022-09-14
Rated 4 out of 5 by from Not as good as it once was Every year I have the exact same problem with TurboTax. Getting an installing the "most recent updates" is very timing consuming and sometimes impossible. I have need to shut down my computer as the program keeps hanging up. I have even had to re-install the program at times.
Date published: 2022-09-14
Rated 1 out of 5 by from Hidden mistakes and double counting issues The directions are so poor that you can easily double count items, and sometimes it does not include items. For example, in one place it asked for amounts paid to subcontractors, but never added that cost to cost of good sold or expenses. In another, it asked for healthcare costs of shareholders, then asked for total amount paid to shareholders including healthcare, thus resulting in double counting.Other things not explained well, like why you should spread deductions over several years or take the deduction now.
Date published: 2022-09-14
Rated 2 out of 5 by from Lots of Bugs, needs an update Overall the product works and is cheap, but it seems like it hasn't been updated in 20 years. I would have loved to be able to just upload my information from Quickbooks, but my version is online. I also had many errors I had to fix that were just the system not populating, like the date of signing etc. It was frustrating but worked.
Date published: 2022-09-14
Rated 5 out of 5 by from best system I have every utilized The service member who assisted me and guided me through the process was absolutely incredible and knowledgeable.
Date published: 2022-09-14
Rated 3 out of 5 by from Good experience The fact that this review is required before my service is rendered should say everything that needs to be said. Again, IV'E PAID FOR THE SERVICE ALREADY BUT MY TAXES HAVE NOT BEEN FILED UNTIL I FINISH THIS REVIEW. So yeah...
Date published: 2022-09-14
Rated 4 out of 5 by from Better than doing it alone, Easy instruction. The agent recognized a problem and suggested that I take care of it and I did.
Date published: 2022-09-14
Rated 1 out of 5 by from TurboTax would not allow me to file electronically I already purchased auditdefence, although its not necessary. However, turbo tax kept on trying to charge me for the California state and would not allow me to file electronically. Really upset about this! My time is limited so I am filling federal and now I have to call them in the morning to bypass this problem so I can file California with my one free state which comes with the program.
Date published: 2022-09-14
Rated 5 out of 5 by from Turbotax is excellent User friendly. It ask for inputs in a organized way.
Date published: 2022-09-14
All TurboTax® Offerings Reviews - Page 31