TURBOTAX CUSTOMER REVIEWS

TurboTax Product Reviews

Browse thousands of real customer reviews to learn why TurboTax is
America’s #1 tax prep provider.

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Rated 5 out of 5 by from Awesome Turbo Tax has been really great for the independent
Date published: 2023-06-22
Rated 5 out of 5 by from Tax's made simple!!! Everything was easy to understand, and if I had a hangup, you had help readily available to answer any and all questions!!! remarkable service!!!
Date published: 2023-06-22
Rated 3 out of 5 by from Managed to do my taxes without my CPA There were a few areas that were still a little unclear as I was going through them, but my only real issue is that I couldn't change the name on my employers 1099. I don't like that you have to go back, back, back, a bunch of times to change info. So the navigation could use work, but overall good.
Date published: 2023-06-22
Rated 5 out of 5 by from Turbo tax is great! Very easy to use for a non experienced tax filer like myself! Helpful and not too pricey
Date published: 2023-06-22
Rated 3 out of 5 by from Taxes are Too Complicated! Taxes are no longer understandable by even savvy laymen. TurboTax lets us complete our tax forms by answering questions that are mostly fathomable, but not always. But all the stuff that goes on in the background is indecipherable. So when problems crop up, it can be extremely difficult to find where to go to 'correct' them in the forms. Ridiculous!
Date published: 2023-06-22
Rated 2 out of 5 by from Difficult to match numbers on record with IRS I had to amend a return due to confusing form fields in TurboTax. The IRS sent an "adjustment" notice to me, but TurboTax has no easy method to reconcile that document. Nor does TurboTax make it easy to match the taxes-paid numbers exported from the IRS with Turbotax's calculations. After making amending my returns, the TurboTax result was VERY different than what both the IRS and State stated on their "adjustment" notice. Instead of receiving money back like the IRS and State had recalculated, TT said I OWED them money. TurboTax help was also very unhelpful to help reconcile these numbers or find ANY answers why the IRS and State records would differ from what TT computes.
Date published: 2023-06-22
Rated 5 out of 5 by from Amazing I’ve used TurboTax for six years!!! They always always have given great service and recommend them to anyone who asks.
Date published: 2023-06-22
Rated 5 out of 5 by from Turbotax is great Great Experience with TurboTax and the tax specialist did a great job and she was quick.
Date published: 2023-06-22
Rated 3 out of 5 by from Works fine but see below Was disappointed at the end and ended up paying for products I didn't want or needed. I could not finish the return until I paid that. Have used Turbotax for many years and been satisfied until this year.
Date published: 2023-06-22
Rated 5 out of 5 by from Love TurboTax Been using it for 10 years even as my financial positions have changed dramatically. It's always quick and easy
Date published: 2023-06-22
All TurboTax® Offerings Reviews - Page 300
Narrow your results
Select all that apply to find reviewers similar to you.
Own a business
Student
Select a row below to filter reviews:
Rated 5 out of 5 by from Awesome Turbo Tax has been really great for the independent
Date published: 2023-06-22
Rated 5 out of 5 by from Tax's made simple!!! Everything was easy to understand, and if I had a hangup, you had help readily available to answer any and all questions!!! remarkable service!!!
Date published: 2023-06-22
Rated 3 out of 5 by from Managed to do my taxes without my CPA There were a few areas that were still a little unclear as I was going through them, but my only real issue is that I couldn't change the name on my employers 1099. I don't like that you have to go back, back, back, a bunch of times to change info. So the navigation could use work, but overall good.
Date published: 2023-06-22
Rated 5 out of 5 by from Turbo tax is great! Very easy to use for a non experienced tax filer like myself! Helpful and not too pricey
Date published: 2023-06-22
Rated 3 out of 5 by from Taxes are Too Complicated! Taxes are no longer understandable by even savvy laymen. TurboTax lets us complete our tax forms by answering questions that are mostly fathomable, but not always. But all the stuff that goes on in the background is indecipherable. So when problems crop up, it can be extremely difficult to find where to go to 'correct' them in the forms. Ridiculous!
Date published: 2023-06-22
Rated 2 out of 5 by from Difficult to match numbers on record with IRS I had to amend a return due to confusing form fields in TurboTax. The IRS sent an "adjustment" notice to me, but TurboTax has no easy method to reconcile that document. Nor does TurboTax make it easy to match the taxes-paid numbers exported from the IRS with Turbotax's calculations. After making amending my returns, the TurboTax result was VERY different than what both the IRS and State stated on their "adjustment" notice. Instead of receiving money back like the IRS and State had recalculated, TT said I OWED them money. TurboTax help was also very unhelpful to help reconcile these numbers or find ANY answers why the IRS and State records would differ from what TT computes.
Date published: 2023-06-22
Rated 5 out of 5 by from Amazing I’ve used TurboTax for six years!!! They always always have given great service and recommend them to anyone who asks.
Date published: 2023-06-22
Rated 5 out of 5 by from Turbotax is great Great Experience with TurboTax and the tax specialist did a great job and she was quick.
Date published: 2023-06-22
Rated 3 out of 5 by from Works fine but see below Was disappointed at the end and ended up paying for products I didn't want or needed. I could not finish the return until I paid that. Have used Turbotax for many years and been satisfied until this year.
Date published: 2023-06-22
Rated 5 out of 5 by from Love TurboTax Been using it for 10 years even as my financial positions have changed dramatically. It's always quick and easy
Date published: 2023-06-22
All TurboTax® Offerings Reviews - Page 300