TURBOTAX CUSTOMER REVIEWS

TurboTax Product Reviews

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America’s #1 tax prep provider.

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Rated 4 out of 5 by from Turbo tax is great Been using turbotax for year it’s great I recommend to everyone
Date published: 2023-01-21
Rated 3 out of 5 by from Processing Fees Turbo Tax is quick and easy to use, generally cheaper than using other services, BUT the services that you chose at the beginning isn't all that you'll be charged by the time you finish your taxes, they wait til you've entered all your information before they tell you "oh yeah, there's this extra processing fee we didn't mention... be a shame if you just wasted all that time entering data just to say nevermind right?" I just think they should be up-front with how much you're going to be charged total before you get to the last pages for your state AND federal refund, plus processing fees. Don't advertise that you'll spend 120 dollars for everything only to have it be more when everything's filled out ready to be sent.
Date published: 2023-01-21
Rated 5 out of 5 by from Turbo Tax: Easy to Use Even for a Beginner I have been using Turbo Tax for many, many years and have used it for the simplest to the complicated tax filings. There have been glitches; however, with each new year those glitches have been corrected and the tax filing process gets easier. Explanations are more clear, procedure gets less difficult or "unclear" to follow and help is much easier to find when in a difficult situation.
Date published: 2023-01-21
Rated 1 out of 5 by from Last time This will probably be the last time I use this tax service. I believe the charge to use this service is to much !!!
Date published: 2023-01-21
Rated 5 out of 5 by from Easy and no Stress Whatsoever! Our second year using Turbo Tax Online Deluxe and we love it! I was an "old school" paper and US Mail type of filer until the Post Office or IRS lost our 2020 taxes. I hated the idea of paying $ to someone in order to pay the IRS but now I feel that paying the $39 is worth it! Within minutes I have confirmation that the IRS has my 1040 form and last year our money was in our account in less than 10 days.
Date published: 2023-01-21
Rated 5 out of 5 by from TurboTax is awesome Thanks to Barbra for helping me with my tax she did an excellent jib
Date published: 2023-01-21
Rated 5 out of 5 by from I love turbo tax Turbo tax is easy and always gets me the most money
Date published: 2023-01-21
Rated 5 out of 5 by from TurboTax is soo easy! I love that TurboTax is so easy to use & simple! This is my 3rd year using them to file for free!
Date published: 2023-01-21
Rated 5 out of 5 by from Quick and easy! Very quick and easy. Live help and tx tips do a great job explaining the process.
Date published: 2023-01-21
Rated 5 out of 5 by from Jada is the BEST We were having some trouble (on our end) and Jada was there to the rescue! She spent over an hour with us, incredibly patient, sweet and beyond helpful. She needs a GIANT raise!
Date published: 2023-01-21
All TurboTax® Offerings Reviews - Page 2983
Narrow your results
Select all that apply to find reviewers similar to you.
Own a business
Student
Select a row below to filter reviews:
Rated 4 out of 5 by from Turbo tax is great Been using turbotax for year it’s great I recommend to everyone
Date published: 2023-01-21
Rated 3 out of 5 by from Processing Fees Turbo Tax is quick and easy to use, generally cheaper than using other services, BUT the services that you chose at the beginning isn't all that you'll be charged by the time you finish your taxes, they wait til you've entered all your information before they tell you "oh yeah, there's this extra processing fee we didn't mention... be a shame if you just wasted all that time entering data just to say nevermind right?" I just think they should be up-front with how much you're going to be charged total before you get to the last pages for your state AND federal refund, plus processing fees. Don't advertise that you'll spend 120 dollars for everything only to have it be more when everything's filled out ready to be sent.
Date published: 2023-01-21
Rated 5 out of 5 by from Turbo Tax: Easy to Use Even for a Beginner I have been using Turbo Tax for many, many years and have used it for the simplest to the complicated tax filings. There have been glitches; however, with each new year those glitches have been corrected and the tax filing process gets easier. Explanations are more clear, procedure gets less difficult or "unclear" to follow and help is much easier to find when in a difficult situation.
Date published: 2023-01-21
Rated 1 out of 5 by from Last time This will probably be the last time I use this tax service. I believe the charge to use this service is to much !!!
Date published: 2023-01-21
Rated 5 out of 5 by from Easy and no Stress Whatsoever! Our second year using Turbo Tax Online Deluxe and we love it! I was an "old school" paper and US Mail type of filer until the Post Office or IRS lost our 2020 taxes. I hated the idea of paying $ to someone in order to pay the IRS but now I feel that paying the $39 is worth it! Within minutes I have confirmation that the IRS has my 1040 form and last year our money was in our account in less than 10 days.
Date published: 2023-01-21
Rated 5 out of 5 by from TurboTax is awesome Thanks to Barbra for helping me with my tax she did an excellent jib
Date published: 2023-01-21
Rated 5 out of 5 by from I love turbo tax Turbo tax is easy and always gets me the most money
Date published: 2023-01-21
Rated 5 out of 5 by from TurboTax is soo easy! I love that TurboTax is so easy to use & simple! This is my 3rd year using them to file for free!
Date published: 2023-01-21
Rated 5 out of 5 by from Quick and easy! Very quick and easy. Live help and tx tips do a great job explaining the process.
Date published: 2023-01-21
Rated 5 out of 5 by from Jada is the BEST We were having some trouble (on our end) and Jada was there to the rescue! She spent over an hour with us, incredibly patient, sweet and beyond helpful. She needs a GIANT raise!
Date published: 2023-01-21
All TurboTax® Offerings Reviews - Page 2983