TURBOTAX CUSTOMER REVIEWS

TurboTax Product Reviews

Read unbiased reviews of our TurboTax products from thousands of customers and see for yourself why TurboTax is the
#1 best-selling tax software.

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Own a business
Student
Rated 5 out of 5 by from Turbo tax is fast, easy and helpful! I did talk to someone and she was very helpful. Helped with what she could and made recommendations when she couldnt.
Date published: 2021-04-15
Rated 5 out of 5 by from Turbo Tax is Great! Turbo Tax took me exactly where I wanted to go. I knew that I only had a basic return. Checked in on what might have changed. But I really loved the answers to what they were putting together,
Date published: 2021-04-15
Rated 5 out of 5 by from Good App Gets the job done. Saves a lot of time. Just filling the last 11 spaces.
Date published: 2021-04-15
Rated 4 out of 5 by from Long-Time User . . . Do I Stay or Do I Go Now? TurboTax makes doing taxes easy . . . been a reliable customer for going on many years now - since 2006. All my data and history are right there ready to transfer. I only have two issues, which I have called and complained about, but they are still not resolved: 1) During the final error check for the state returns, TurboTax always gives me an error to correct, wanting me to put in my state exemption and state deductible ~ and these two areas are absolutely not covered at all while working on the state forms. This is always the first time I'm seeing it, and there's no way to go back and work on it other than entering some number during this error check correction (I typically have to go to my states' websites for their department of revenue to figure this out) 2) I make quarterly estimated payments to one of my states; however, the place where you enter quarterly estimated payments is when working on the federal return. It should be entered when working on the state returns. This, too, is confounding. Should I stay or should I go, now? I would love to stay, but I want these issues resolved, too. It would be a pain to move on to something else. Hard hard should this be? LannyBoy66
Date published: 2021-04-15
Rated 4 out of 5 by from mostly user friendly kept going back to one thing on the state return for me to fix that i had never seen before and looked it up and is not even a common form ?
Date published: 2021-04-15
Rated 5 out of 5 by from Turbo tax is great They are really helpful, and I will use Turbo tax again, and recommend them
Date published: 2021-04-15
Rated 3 out of 5 by from It's not perfect I could see line 30 of the 1040 asked for the stimulus payment but there was not way I could get to the place within the questions to enter an amount. I looked in the online forum, back through every question like I was doing it all over and nothing popped up. Someone said to look at the Federal Review and it would show but there was nothing.
Date published: 2021-04-15
Rated 5 out of 5 by from Great Product; Easy To Use Overall, it is a great product that I have used for years. This year, however, I found the application of mortgage interest and real estate taxes on the Home Office form very confusing if you take the Standard Deduction. It double counted my R.E Taxes on the state, but luckily I caught it.
Date published: 2021-04-15
Rated 5 out of 5 by from Easy to use Great customer service... easy to use... finished my return quickly
Date published: 2021-04-15
Rated 1 out of 5 by from I would never do this again I should have walked in to a real tax preparer office This was far to complicated
Date published: 2021-04-15
All TurboTax® Offerings Reviews - Page 2972
Narrow your results
Select all that apply to find reviewers similar to you.
Own a business
Student
Rated 5 out of 5 by from Turbo tax is fast, easy and helpful! I did talk to someone and she was very helpful. Helped with what she could and made recommendations when she couldnt.
Date published: 2021-04-15
Rated 5 out of 5 by from Turbo Tax is Great! Turbo Tax took me exactly where I wanted to go. I knew that I only had a basic return. Checked in on what might have changed. But I really loved the answers to what they were putting together,
Date published: 2021-04-15
Rated 5 out of 5 by from Good App Gets the job done. Saves a lot of time. Just filling the last 11 spaces.
Date published: 2021-04-15
Rated 4 out of 5 by from Long-Time User . . . Do I Stay or Do I Go Now? TurboTax makes doing taxes easy . . . been a reliable customer for going on many years now - since 2006. All my data and history are right there ready to transfer. I only have two issues, which I have called and complained about, but they are still not resolved: 1) During the final error check for the state returns, TurboTax always gives me an error to correct, wanting me to put in my state exemption and state deductible ~ and these two areas are absolutely not covered at all while working on the state forms. This is always the first time I'm seeing it, and there's no way to go back and work on it other than entering some number during this error check correction (I typically have to go to my states' websites for their department of revenue to figure this out) 2) I make quarterly estimated payments to one of my states; however, the place where you enter quarterly estimated payments is when working on the federal return. It should be entered when working on the state returns. This, too, is confounding. Should I stay or should I go, now? I would love to stay, but I want these issues resolved, too. It would be a pain to move on to something else. Hard hard should this be? LannyBoy66
Date published: 2021-04-15
Rated 4 out of 5 by from mostly user friendly kept going back to one thing on the state return for me to fix that i had never seen before and looked it up and is not even a common form ?
Date published: 2021-04-15
Rated 5 out of 5 by from Turbo tax is great They are really helpful, and I will use Turbo tax again, and recommend them
Date published: 2021-04-15
Rated 3 out of 5 by from It's not perfect I could see line 30 of the 1040 asked for the stimulus payment but there was not way I could get to the place within the questions to enter an amount. I looked in the online forum, back through every question like I was doing it all over and nothing popped up. Someone said to look at the Federal Review and it would show but there was nothing.
Date published: 2021-04-15
Rated 5 out of 5 by from Great Product; Easy To Use Overall, it is a great product that I have used for years. This year, however, I found the application of mortgage interest and real estate taxes on the Home Office form very confusing if you take the Standard Deduction. It double counted my R.E Taxes on the state, but luckily I caught it.
Date published: 2021-04-15
Rated 5 out of 5 by from Easy to use Great customer service... easy to use... finished my return quickly
Date published: 2021-04-15
Rated 1 out of 5 by from I would never do this again I should have walked in to a real tax preparer office This was far to complicated
Date published: 2021-04-15
All TurboTax® Offerings Reviews - Page 2972