TURBOTAX CUSTOMER REVIEWS

TurboTax Product Reviews

Browse thousands of real customer reviews to learn why TurboTax is the
#1 best-selling tax software.

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Rated 3 out of 5 by from Turbo Tax needs improvement I got frustrated too many times. User needs more flexibility.
Date published: 2022-04-07
Rated 5 out of 5 by from Ashleigh was great! Ashleigh, my TurboTax live expert was sooo extremely helpful, responsive, and made the process very easy for me. She always made herself available to answer my questions and did my tax return in a timely manner. Thank you Ashleigh!
Date published: 2022-04-07
Rated 3 out of 5 by from RMD HANDLING I had difficulty filing because every time I went back over my entries for how much was an RMD, the box was blank. Several of your experts couldn't help. Finally, one of them went to the end and, after finding no problems, told me not to worry about it. Would it be possible to keep that entry in the box? I just found out that my nickname is too short. Why is that a problem for you? This is my 7th year using Turbotax and it seemed to be much more cumbersome than ever. The black box on the left was very slow to scroll and not very intuitive.
Date published: 2022-04-07
Rated 5 out of 5 by from Easier this year using TurboTax Good experience, e file was easy will use next year
Date published: 2022-04-07
Rated 5 out of 5 by from Smooth and simple I’ve used TurboTax for years and won’t use any other service. It’s top notch and super easy to use. Recommend 100%.
Date published: 2022-04-07
Rated 5 out of 5 by from Turbo Tax and team of assistants are Outstanding My tax preparer passed away so last year filing for 2020 was a nightmare for me. I downloaded Turbo tax 2020 to my computer. In hindsight I should have used Turbo online. I was able to reach out for assistance at any time. There were four people that helped me. I should have written down all their names. I apologize for that oversight. I remember two Lonnie and Suzanna. Awesome! Awesome!
Date published: 2022-04-07
Rated 5 out of 5 by from Turbo Tax Makes Filing Easy! I filed my taxes in less than 30 minutes thanks to the prompts and uploads available on Turbo Tax. I will use their service again next year...for the 8th year in a row.
Date published: 2022-04-07
Rated 1 out of 5 by from Terrible product, dumbed down and difficult to use I have used TT in 2021 and 2022. Both times required many calls to navigate weird behaviors in the program. This year I could not update the medical info. After countless calls with their online support and escalated support (experts), we finally arrived at the solution: Delete the medical worksheet, which allowed me to re-enter the info. I was told several times the desktop versions were more capable and allowed more flexibility. Glad we got to a solution, and glad I was able to keep the Support staff entertained for 7+ hours. Seriously, I have to think hard about using this product again. (The behavior was that the program determined standard deduction was best for me, and thus would not allow me to update the medical info. Unfortunately this needs to be correct for the state return since state and county services use this information to determine eligibility for specific programs. Expected behavior for me was that I could update the info and not be BLOCKED from doing so pre-emptively). Secondarily the program appeared to not let me switch to itemized (which may have allowed me to enter the info; it did not. Upon further inspection though it had changed me to itemized which I discovered during the review process - as it asked me to delete a contribution value. However this deletion was not persistent, as following reviews also asked me to delete it. And the print version showed it still using the standard deduction - so something about the program logic was confused here.) My rating of the expert would be higher if he knew the answer instantly. He was very helpful and understanding. And I realize the Call Center staff are mostly following scripts and feel for them - they try to help but their scripts only take them so far.
Date published: 2022-04-07
Rated 5 out of 5 by from Turbotax is AWSOME! Everything was smooth til the final review. I have a couple obscure investments which add challenges to complete the return. I got a "Live Expert" who solved my issues in less than five minutes! 100 GOLD STARS to "my EXP ERT"!
Date published: 2022-04-07
Rated 4 out of 5 by from Turbo Tax is Good. Everything seems to work very well, except for downloads of tax information from T Rowe Price Mutual Funds. This function appears to be limited to a maximum number of mutual funds from T Rowe Price.
Date published: 2022-04-07
All TurboTax® Offerings Reviews - Page 2959
Narrow your results
Select all that apply to find reviewers similar to you.
Own a business
Student
Select a row below to filter reviews:
Rated 3 out of 5 by from Turbo Tax needs improvement I got frustrated too many times. User needs more flexibility.
Date published: 2022-04-07
Rated 5 out of 5 by from Ashleigh was great! Ashleigh, my TurboTax live expert was sooo extremely helpful, responsive, and made the process very easy for me. She always made herself available to answer my questions and did my tax return in a timely manner. Thank you Ashleigh!
Date published: 2022-04-07
Rated 3 out of 5 by from RMD HANDLING I had difficulty filing because every time I went back over my entries for how much was an RMD, the box was blank. Several of your experts couldn't help. Finally, one of them went to the end and, after finding no problems, told me not to worry about it. Would it be possible to keep that entry in the box? I just found out that my nickname is too short. Why is that a problem for you? This is my 7th year using Turbotax and it seemed to be much more cumbersome than ever. The black box on the left was very slow to scroll and not very intuitive.
Date published: 2022-04-07
Rated 5 out of 5 by from Easier this year using TurboTax Good experience, e file was easy will use next year
Date published: 2022-04-07
Rated 5 out of 5 by from Smooth and simple I’ve used TurboTax for years and won’t use any other service. It’s top notch and super easy to use. Recommend 100%.
Date published: 2022-04-07
Rated 5 out of 5 by from Turbo Tax and team of assistants are Outstanding My tax preparer passed away so last year filing for 2020 was a nightmare for me. I downloaded Turbo tax 2020 to my computer. In hindsight I should have used Turbo online. I was able to reach out for assistance at any time. There were four people that helped me. I should have written down all their names. I apologize for that oversight. I remember two Lonnie and Suzanna. Awesome! Awesome!
Date published: 2022-04-07
Rated 5 out of 5 by from Turbo Tax Makes Filing Easy! I filed my taxes in less than 30 minutes thanks to the prompts and uploads available on Turbo Tax. I will use their service again next year...for the 8th year in a row.
Date published: 2022-04-07
Rated 1 out of 5 by from Terrible product, dumbed down and difficult to use I have used TT in 2021 and 2022. Both times required many calls to navigate weird behaviors in the program. This year I could not update the medical info. After countless calls with their online support and escalated support (experts), we finally arrived at the solution: Delete the medical worksheet, which allowed me to re-enter the info. I was told several times the desktop versions were more capable and allowed more flexibility. Glad we got to a solution, and glad I was able to keep the Support staff entertained for 7+ hours. Seriously, I have to think hard about using this product again. (The behavior was that the program determined standard deduction was best for me, and thus would not allow me to update the medical info. Unfortunately this needs to be correct for the state return since state and county services use this information to determine eligibility for specific programs. Expected behavior for me was that I could update the info and not be BLOCKED from doing so pre-emptively). Secondarily the program appeared to not let me switch to itemized (which may have allowed me to enter the info; it did not. Upon further inspection though it had changed me to itemized which I discovered during the review process - as it asked me to delete a contribution value. However this deletion was not persistent, as following reviews also asked me to delete it. And the print version showed it still using the standard deduction - so something about the program logic was confused here.) My rating of the expert would be higher if he knew the answer instantly. He was very helpful and understanding. And I realize the Call Center staff are mostly following scripts and feel for them - they try to help but their scripts only take them so far.
Date published: 2022-04-07
Rated 5 out of 5 by from Turbotax is AWSOME! Everything was smooth til the final review. I have a couple obscure investments which add challenges to complete the return. I got a "Live Expert" who solved my issues in less than five minutes! 100 GOLD STARS to "my EXP ERT"!
Date published: 2022-04-07
Rated 4 out of 5 by from Turbo Tax is Good. Everything seems to work very well, except for downloads of tax information from T Rowe Price Mutual Funds. This function appears to be limited to a maximum number of mutual funds from T Rowe Price.
Date published: 2022-04-07
All TurboTax® Offerings Reviews - Page 2959