TURBOTAX CUSTOMER REVIEWS

TurboTax Product Reviews

Browse thousands of real customer reviews to learn why TurboTax is
America’s #1 tax prep provider.

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Rated 4 out of 5 by from Turbo Tax OK but had some issues Using Turbo Tax is OK but TT should ask about SW updates before I start filing process. Would have saved time. 1st time computer locked up & had to close & re boot. After updates completed filing was OK This is a MacBook Pro with latest S/W (Ventura). ..........Also, Some instructions are confusing regarding paper filing at the end after I file. (not the voucher form)
Date published: 2023-04-14
Rated 4 out of 5 by from Its easy to use Its easy to use walks you through it all but I think its a bit pricey for basic taxes
Date published: 2023-04-14
Rated 5 out of 5 by from Great helpful people I had a little bit of trouble filing due to PIN number missing, but gentleman helped me get it all taken care of… Really enjoy the ease of tax preparation with TurboTax.
Date published: 2023-04-14
Rated 4 out of 5 by from Unable to download both PC and Mac versions I am allowed to install onto 5 computers, but after electing to download the PC version, I was not able to download a Mac version for my second computer. This is a known error and I find it unforgivable that you do not fix it. Now I have to lend my PC to my daughter for her taxes.
Date published: 2023-04-14
Rated 5 out of 5 by from The lady that helped me was awesome. I went from owing 8K to owing less than $500. The lady needs a raise.
Date published: 2023-04-14
Rated 5 out of 5 by from Turbo Tax is Great Easy to use and understand and had no problems as with other tax software on the market.
Date published: 2023-04-14
Rated 5 out of 5 by from Gets the job done, even if you self-prep. To keep it short and sweet, it gets the job done, provides options on how you want to file, walks you through every step and makes sure to have you double-check and review anything you may have missed. If there's anything you get hung up on, the help section answers nearly any question you may have, and if it doesn't, a quick Google search will do the trick.
Date published: 2023-04-14
Rated 3 out of 5 by from Keep track of my Refund or Payment One of the things that is a must for me is to keep track of how much I am getting back or having to pay thru-out my time doing my taxes. This year was the worst! You removed the Total Refund Amount from the top of the page. I don't like the change. It's a bad call! Or you could give us the option to have it.
Date published: 2023-04-14
Rated 1 out of 5 by from Horrible ending to completing my taxes I purchased the software from Costco. When I went to use the code to pay, all the problems started. It would not accept the code multiple times. When the code was finally accepted it did not show the discount. The person over the phone was not able to resolve my problem and now I must call back next week in order to wait on the phone for another 20-30 minutes to see if I can get a refund for the $128 dollars I was not supposed to pay.
Date published: 2023-04-14
Rated 2 out of 5 by from This sucked Turbo tax was awful at transferring info from the W-2 to the return. Don't bother.
Date published: 2023-04-14
All TurboTax® Offerings Reviews - Page 2958
TurboTaxTurboTax Customer Ratings & Reviews
Narrow your results
Select all that apply to find reviewers similar to you.
Own a business
Student
Select a row below to filter reviews:
Rated 4 out of 5 by from Turbo Tax OK but had some issues Using Turbo Tax is OK but TT should ask about SW updates before I start filing process. Would have saved time. 1st time computer locked up & had to close & re boot. After updates completed filing was OK This is a MacBook Pro with latest S/W (Ventura). ..........Also, Some instructions are confusing regarding paper filing at the end after I file. (not the voucher form)
Date published: 2023-04-14
Rated 4 out of 5 by from Its easy to use Its easy to use walks you through it all but I think its a bit pricey for basic taxes
Date published: 2023-04-14
Rated 5 out of 5 by from Great helpful people I had a little bit of trouble filing due to PIN number missing, but gentleman helped me get it all taken care of… Really enjoy the ease of tax preparation with TurboTax.
Date published: 2023-04-14
Rated 4 out of 5 by from Unable to download both PC and Mac versions I am allowed to install onto 5 computers, but after electing to download the PC version, I was not able to download a Mac version for my second computer. This is a known error and I find it unforgivable that you do not fix it. Now I have to lend my PC to my daughter for her taxes.
Date published: 2023-04-14
Rated 5 out of 5 by from The lady that helped me was awesome. I went from owing 8K to owing less than $500. The lady needs a raise.
Date published: 2023-04-14
Rated 5 out of 5 by from Turbo Tax is Great Easy to use and understand and had no problems as with other tax software on the market.
Date published: 2023-04-14
Rated 5 out of 5 by from Gets the job done, even if you self-prep. To keep it short and sweet, it gets the job done, provides options on how you want to file, walks you through every step and makes sure to have you double-check and review anything you may have missed. If there's anything you get hung up on, the help section answers nearly any question you may have, and if it doesn't, a quick Google search will do the trick.
Date published: 2023-04-14
Rated 3 out of 5 by from Keep track of my Refund or Payment One of the things that is a must for me is to keep track of how much I am getting back or having to pay thru-out my time doing my taxes. This year was the worst! You removed the Total Refund Amount from the top of the page. I don't like the change. It's a bad call! Or you could give us the option to have it.
Date published: 2023-04-14
Rated 1 out of 5 by from Horrible ending to completing my taxes I purchased the software from Costco. When I went to use the code to pay, all the problems started. It would not accept the code multiple times. When the code was finally accepted it did not show the discount. The person over the phone was not able to resolve my problem and now I must call back next week in order to wait on the phone for another 20-30 minutes to see if I can get a refund for the $128 dollars I was not supposed to pay.
Date published: 2023-04-14
Rated 2 out of 5 by from This sucked Turbo tax was awful at transferring info from the W-2 to the return. Don't bother.
Date published: 2023-04-14
All TurboTax® Offerings Reviews - Page 2958