TURBOTAX CUSTOMER REVIEWS

TurboTax Product Reviews

Browse thousands of real customer reviews to learn why TurboTax is
America’s #1 tax prep provider.

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Rated 2 out of 5 by from over the years the product has gotten worse There is not enough guidance or help or advice; the import feature failed for last years tax return and forms from third parties.
Date published: 2023-04-15
Rated 4 out of 5 by from Long Term User I have used Turbo Tax each year since 2015. It has consistently be an excellent choice.
Date published: 2023-04-15
Rated 5 out of 5 by from Turbo Tax is great Very easy to use and helpful. I like that it keeps all of my past info and I can go by it for the next years taxes. Wish it was cheaper though
Date published: 2023-04-15
Rated 5 out of 5 by from Highly Recomended Very user friendly.I would highly recommend TurboTax.
Date published: 2023-04-15
Rated 5 out of 5 by from Great tax filing tool i have been using this tool for more than ten years. Always very satisfied.
Date published: 2023-04-15
Rated 5 out of 5 by from Awesome online service Turbo tax is a wonderful service for people who dont like to sit in an office full of people, easy to use online.
Date published: 2023-04-15
Rated 2 out of 5 by from There is a flaw with the program in Massachusetts A lot of people seem to have the same problem with tax exempt Massachusetts pension entries. Turbo Tax should clarify the process to avoid wasted time reviewing multiple times. The error won't allow state return to be Efiled. It is not clear that the entry should be left blank, one assumes the amount of the pension should be entered. The rest of the process is good and I would have been done in one sitting but I had to revisit three times to find the error after searching the internet for solutions.
Date published: 2023-04-15
Rated 4 out of 5 by from TURBO TAX GLITCHES GLITCHS IN PROGRAM REVIEWED BY SUPPORT AGENTS; DOUBLED INCOME 1099-NEC AND 1099-MISC. ALSO TOTALLY DELETED DEDUCTIONS AND HAD TO DO OVER. SPENT OVER 5 HOURS REDOING AND SPEAKING TO SUPPORT. ONE TIME A CALLBACK WAS TO BE IN 15 MINUTES. AFETR 75 MINUTES, I CALLED BACK AND HELD ON FOR 20 MINUTES UNTIL AGENT ANSWERED. HAVE USED TURBOTAX FOR PAST 8 YEARS. THIS WAS THE 1ST TIME WITH MAJOR ISSUES.
Date published: 2023-04-15
Rated 2 out of 5 by from Too many steps to file and I don’t need the info You make us go through extra steps to file that do not matter. I do not need last years return or AGI to file anywhere else. Just let me file.
Date published: 2023-04-15
Rated 5 out of 5 by from The product CD is great! I have been using Turbo Tax Deluxe CD for many years, it is great tool to get my income tax done professionally.
Date published: 2023-04-15
All TurboTax® Offerings Reviews - Page 2957
TurboTaxTurboTax Customer Ratings & Reviews
Narrow your results
Select all that apply to find reviewers similar to you.
Own a business
Student
Select a row below to filter reviews:
Rated 2 out of 5 by from over the years the product has gotten worse There is not enough guidance or help or advice; the import feature failed for last years tax return and forms from third parties.
Date published: 2023-04-15
Rated 4 out of 5 by from Long Term User I have used Turbo Tax each year since 2015. It has consistently be an excellent choice.
Date published: 2023-04-15
Rated 5 out of 5 by from Turbo Tax is great Very easy to use and helpful. I like that it keeps all of my past info and I can go by it for the next years taxes. Wish it was cheaper though
Date published: 2023-04-15
Rated 5 out of 5 by from Highly Recomended Very user friendly.I would highly recommend TurboTax.
Date published: 2023-04-15
Rated 5 out of 5 by from Great tax filing tool i have been using this tool for more than ten years. Always very satisfied.
Date published: 2023-04-15
Rated 5 out of 5 by from Awesome online service Turbo tax is a wonderful service for people who dont like to sit in an office full of people, easy to use online.
Date published: 2023-04-15
Rated 2 out of 5 by from There is a flaw with the program in Massachusetts A lot of people seem to have the same problem with tax exempt Massachusetts pension entries. Turbo Tax should clarify the process to avoid wasted time reviewing multiple times. The error won't allow state return to be Efiled. It is not clear that the entry should be left blank, one assumes the amount of the pension should be entered. The rest of the process is good and I would have been done in one sitting but I had to revisit three times to find the error after searching the internet for solutions.
Date published: 2023-04-15
Rated 4 out of 5 by from TURBO TAX GLITCHES GLITCHS IN PROGRAM REVIEWED BY SUPPORT AGENTS; DOUBLED INCOME 1099-NEC AND 1099-MISC. ALSO TOTALLY DELETED DEDUCTIONS AND HAD TO DO OVER. SPENT OVER 5 HOURS REDOING AND SPEAKING TO SUPPORT. ONE TIME A CALLBACK WAS TO BE IN 15 MINUTES. AFETR 75 MINUTES, I CALLED BACK AND HELD ON FOR 20 MINUTES UNTIL AGENT ANSWERED. HAVE USED TURBOTAX FOR PAST 8 YEARS. THIS WAS THE 1ST TIME WITH MAJOR ISSUES.
Date published: 2023-04-15
Rated 2 out of 5 by from Too many steps to file and I don’t need the info You make us go through extra steps to file that do not matter. I do not need last years return or AGI to file anywhere else. Just let me file.
Date published: 2023-04-15
Rated 5 out of 5 by from The product CD is great! I have been using Turbo Tax Deluxe CD for many years, it is great tool to get my income tax done professionally.
Date published: 2023-04-15
All TurboTax® Offerings Reviews - Page 2957