TURBOTAX CUSTOMER REVIEWS

TurboTax Product Reviews

Browse thousands of real customer reviews to learn why TurboTax is the
#1 best-selling tax software.

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Rated 4 out of 5 by from Intuit Turbotax Premier 2021 Been using TURBOTAX for 20 years and am satisfied as always. Keep up
Date published: 2022-05-27
Rated 1 out of 5 by from Turbotax has too many extras We've used turbotax for the last few years with little to no issue but this year has been the exception. We apparently didn't file our taxes on tax day as we were led to believe by the website. We provided our credit card to pay our taxes with the thought our taxes were filed. We even received confirmation from turbotax they charged us their fee. This gives a false impression that taxes were filed. Turbotax is too worried about trying to sell their products instead of ensuring the customer has filed their taxes. We were never notified until the 27th of April that our taxes were not filed and that was our only notification. This is very frustrating because of all the screens you have to go through to file our taxes. Too many offers and confirmations to ensure your taxes are ready causes a false sense that taxes were being filed. I consider this a lesson learned and not to purchase the products that Turbotax offers as it did nothing to ensure my taxes were filed rather to cover turbotaxes liability.
Date published: 2022-05-27
Rated 1 out of 5 by from Sneaky..hidden fees You advertised your service as free, but it was expensive, and I had the most basic return, no frills or heavy lifting involved. Very frustrated that that wasn't clear and, it was sneaky that they included the premium services charge to pay with the federal refund. That should be stated to the consumer right away when they're deciding between the two.
Date published: 2022-05-27
Rated 4 out of 5 by from No follow-up after filing. Easy process, used Turbo Tax for 7 consecutive years now. But other than "Your tax form was accepted", there has been no notification at all if the IRS has reviewed it, or if my return passed and a refund has been issued. I would love it if Turbo Tax can include some follow-up to their program.
Date published: 2022-05-27
Rated 5 out of 5 by from Turbo Tax is excellent Turbo Tax is easy to use. It is an excellent Product.
Date published: 2022-05-27
Rated 4 out of 5 by from I love Turbo Tax I’ve been using it for years. It’s my go to and I trust it!
Date published: 2022-05-26
Rated 1 out of 5 by from This was the worst experience ever I guess that’s why they’re known for software and not for being good tax accountants.
Date published: 2022-05-26
Rated 5 out of 5 by from Was great awesome very good Was really good and happy that turbo was there for me Ian very happy extremely proud of turbotax
Date published: 2022-05-26
Rated 5 out of 5 by from Turbo Tax Rating Turbo Tax is easy to follow and offers help when you are not sure what to do. My tax lady didn't do taxes last year so I had to do them on my own and this is the second time I have done them and it's very easy to follow and fix if there are issues
Date published: 2022-05-26
Rated 5 out of 5 by from Let them do it you will be happy Let an expert do it and save time and your nerves.
Date published: 2022-05-26
All TurboTax® Offerings Reviews - Page 296
TurboTaxTurboTax Customer Ratings & Reviews
Narrow your results
Select all that apply to find reviewers similar to you.
Own a business
Student
Select a row below to filter reviews:
Rated 4 out of 5 by from Intuit Turbotax Premier 2021 Been using TURBOTAX for 20 years and am satisfied as always. Keep up
Date published: 2022-05-27
Rated 1 out of 5 by from Turbotax has too many extras We've used turbotax for the last few years with little to no issue but this year has been the exception. We apparently didn't file our taxes on tax day as we were led to believe by the website. We provided our credit card to pay our taxes with the thought our taxes were filed. We even received confirmation from turbotax they charged us their fee. This gives a false impression that taxes were filed. Turbotax is too worried about trying to sell their products instead of ensuring the customer has filed their taxes. We were never notified until the 27th of April that our taxes were not filed and that was our only notification. This is very frustrating because of all the screens you have to go through to file our taxes. Too many offers and confirmations to ensure your taxes are ready causes a false sense that taxes were being filed. I consider this a lesson learned and not to purchase the products that Turbotax offers as it did nothing to ensure my taxes were filed rather to cover turbotaxes liability.
Date published: 2022-05-27
Rated 1 out of 5 by from Sneaky..hidden fees You advertised your service as free, but it was expensive, and I had the most basic return, no frills or heavy lifting involved. Very frustrated that that wasn't clear and, it was sneaky that they included the premium services charge to pay with the federal refund. That should be stated to the consumer right away when they're deciding between the two.
Date published: 2022-05-27
Rated 4 out of 5 by from No follow-up after filing. Easy process, used Turbo Tax for 7 consecutive years now. But other than "Your tax form was accepted", there has been no notification at all if the IRS has reviewed it, or if my return passed and a refund has been issued. I would love it if Turbo Tax can include some follow-up to their program.
Date published: 2022-05-27
Rated 5 out of 5 by from Turbo Tax is excellent Turbo Tax is easy to use. It is an excellent Product.
Date published: 2022-05-27
Rated 4 out of 5 by from I love Turbo Tax I’ve been using it for years. It’s my go to and I trust it!
Date published: 2022-05-26
Rated 1 out of 5 by from This was the worst experience ever I guess that’s why they’re known for software and not for being good tax accountants.
Date published: 2022-05-26
Rated 5 out of 5 by from Was great awesome very good Was really good and happy that turbo was there for me Ian very happy extremely proud of turbotax
Date published: 2022-05-26
Rated 5 out of 5 by from Turbo Tax Rating Turbo Tax is easy to follow and offers help when you are not sure what to do. My tax lady didn't do taxes last year so I had to do them on my own and this is the second time I have done them and it's very easy to follow and fix if there are issues
Date published: 2022-05-26
Rated 5 out of 5 by from Let them do it you will be happy Let an expert do it and save time and your nerves.
Date published: 2022-05-26
All TurboTax® Offerings Reviews - Page 296