TURBOTAX CUSTOMER REVIEWS

TurboTax Product Reviews

Browse thousands of real customer reviews to learn why TurboTax is
America’s #1 tax prep provider.

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Rated 5 out of 5 by from Great Service Agents were helpful with questions when I needed help!
Date published: 2023-04-13
Rated 5 out of 5 by from TURBOTAX IS AWESOME QUICK AND EASY. TWENTY TWO MINUTES TO COMPLETE AND MORE RESOURCEFUL THAN THE COMPETITORS
Date published: 2023-04-13
Rated 2 out of 5 by from Not as good as I expected Main concern: Priorities. You assumed users are primarily interested in their refunds, the only numbers shown at the top of most pages. Even if taxes are owed, that is still displayed as a negative refund; correct but still stressing refunds. Most tax advice I have received explains that, ideally, you should not receive any refund because that indicates you have overpaid. Your emphasis on refunds is a somewhat simplistic attitude toward your customers. I would much prefer displaying the total income entered so far and the tax on that income after each step. The wording throughout is chatty, to the point of being flippant. Examples: "Now it's time for the fun part." "Your Tax Breaks" (major section label). "Congrats, you get a tax break." "Part of your distribution is now tax free!" These adjustments are hardly secrets unknown to your customers. Another specific irritant: the telephone confirmation voice is synthetic, hard to understand. What I missed most: tax forms were never shown, neither for data entry or review. That would be a welcome option.
Date published: 2023-04-13
Rated 4 out of 5 by from Love TurboTax 5th year using TurboTax, great that previous years info transferred into current year return. Walked us parents through our students' first year college expenses, very satisfied how it handled the life change.
Date published: 2023-04-13
Rated 5 out of 5 by from I Can Do It! I like using Turbo Tax. I can access my previous years' info, and directly apply it to my current year's tax information.
Date published: 2023-04-13
Rated 5 out of 5 by from Turbo Was Easier than Ever Often Turbo Tax has confused me with the questions and content areas. This year seemed to be much smoother and understable!
Date published: 2023-04-13
Rated 5 out of 5 by from Turbo Tax is my GO TO unit I need TT to show me how to modify an input. I am a retired Minister and I get a 1099-R which shows my Gross income. But I have a housing allowance and I do not know where to put that into my tax form. Example: a $40k distribution with a $20k housing allowance. How is that allowance reported?
Date published: 2023-04-13
Rated 5 out of 5 by from Great Experience easy as pie, step by step, simple and straightforward
Date published: 2023-04-13
Rated 3 out of 5 by from THIS WAS THE WORST ONE I'VE DONE I WAS NOT ABLE TO SEE THE ACTUAL FORM. I HAD A PROBLEM WITH THE STATE THAT THERE WAS NO HELP. WHEN I TRIED TO ACCESS THE FORMS TO CORRECT THE PROBLEM IT TURNED INTO A JOB. ANY HELP LOOKED LIKE IT WAS GOING TO COST $, IT JUST WASN'T SMOOTH. I HAVE BEEN A CUSTOMER FOR OVER 30 YEARS AND AS SIMPLE AS MY TAXES ARE I SHOULDN'T HAVE WORKED SO MUCH.
Date published: 2023-04-13
Rated 5 out of 5 by from Turbo tax gets job done right for me I have used Turbo tax for past 21 years for my business and personal. It never failed. Thanks.
Date published: 2023-04-13
All TurboTax® Offerings Reviews - Page 2945
TurboTaxTurboTax Customer Ratings & Reviews
Narrow your results
Select all that apply to find reviewers similar to you.
Own a business
Student
Select a row below to filter reviews:
Rated 5 out of 5 by from Great Service Agents were helpful with questions when I needed help!
Date published: 2023-04-13
Rated 5 out of 5 by from TURBOTAX IS AWESOME QUICK AND EASY. TWENTY TWO MINUTES TO COMPLETE AND MORE RESOURCEFUL THAN THE COMPETITORS
Date published: 2023-04-13
Rated 2 out of 5 by from Not as good as I expected Main concern: Priorities. You assumed users are primarily interested in their refunds, the only numbers shown at the top of most pages. Even if taxes are owed, that is still displayed as a negative refund; correct but still stressing refunds. Most tax advice I have received explains that, ideally, you should not receive any refund because that indicates you have overpaid. Your emphasis on refunds is a somewhat simplistic attitude toward your customers. I would much prefer displaying the total income entered so far and the tax on that income after each step. The wording throughout is chatty, to the point of being flippant. Examples: "Now it's time for the fun part." "Your Tax Breaks" (major section label). "Congrats, you get a tax break." "Part of your distribution is now tax free!" These adjustments are hardly secrets unknown to your customers. Another specific irritant: the telephone confirmation voice is synthetic, hard to understand. What I missed most: tax forms were never shown, neither for data entry or review. That would be a welcome option.
Date published: 2023-04-13
Rated 4 out of 5 by from Love TurboTax 5th year using TurboTax, great that previous years info transferred into current year return. Walked us parents through our students' first year college expenses, very satisfied how it handled the life change.
Date published: 2023-04-13
Rated 5 out of 5 by from I Can Do It! I like using Turbo Tax. I can access my previous years' info, and directly apply it to my current year's tax information.
Date published: 2023-04-13
Rated 5 out of 5 by from Turbo Was Easier than Ever Often Turbo Tax has confused me with the questions and content areas. This year seemed to be much smoother and understable!
Date published: 2023-04-13
Rated 5 out of 5 by from Turbo Tax is my GO TO unit I need TT to show me how to modify an input. I am a retired Minister and I get a 1099-R which shows my Gross income. But I have a housing allowance and I do not know where to put that into my tax form. Example: a $40k distribution with a $20k housing allowance. How is that allowance reported?
Date published: 2023-04-13
Rated 5 out of 5 by from Great Experience easy as pie, step by step, simple and straightforward
Date published: 2023-04-13
Rated 3 out of 5 by from THIS WAS THE WORST ONE I'VE DONE I WAS NOT ABLE TO SEE THE ACTUAL FORM. I HAD A PROBLEM WITH THE STATE THAT THERE WAS NO HELP. WHEN I TRIED TO ACCESS THE FORMS TO CORRECT THE PROBLEM IT TURNED INTO A JOB. ANY HELP LOOKED LIKE IT WAS GOING TO COST $, IT JUST WASN'T SMOOTH. I HAVE BEEN A CUSTOMER FOR OVER 30 YEARS AND AS SIMPLE AS MY TAXES ARE I SHOULDN'T HAVE WORKED SO MUCH.
Date published: 2023-04-13
Rated 5 out of 5 by from Turbo tax gets job done right for me I have used Turbo tax for past 21 years for my business and personal. It never failed. Thanks.
Date published: 2023-04-13
All TurboTax® Offerings Reviews - Page 2945