TURBOTAX CUSTOMER REVIEWS

TurboTax Product Reviews

Read unbiased reviews of our TurboTax products from thousands of customers and see for yourself why TurboTax is the #1 best-selling tax software.

(4.6/5 | 281616 reviews)
Star ratings are from 2021
TurboTaxTurboTax Customer Ratings & Reviews
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Rated 5 out of 5 by from Turbo Tax works fine While I did end up owing, my tax preparer explained everything to me clearly and was very professional and personable.
Date published: 2021-04-18
Rated 5 out of 5 by from Thank you! Fantastic job! Will use again. Thanks Gadi! Great, fast, helpful, and not expensive.!
Date published: 2021-04-18
Rated 4 out of 5 by from Turbo tax is excellent Great expert help at any time. The reps were very knowledgeable regarding my questions for them.
Date published: 2021-04-18
Rated 4 out of 5 by from With this TurboTax, my decisions were easy. The hardest p[art was logging into the Quicken site.
Date published: 2021-04-18
Rated 5 out of 5 by from Turbo Tax is terrific Easy and great. I was finished in 1 hour. I always use Turbotax
Date published: 2021-04-18
Rated 1 out of 5 by from Calculating Form 8615 Incorrectly In addition to my own return, I tried to prepare my Daughter's 2020 tax return with Turbo Tax Premier Desktop version. Despite contacting Turbo Tax on three separate occasions, in lengthy phone calls, TurboTax did not acknowledge the software was incorrectly completing Form 8615. On the last occasion, I also received very bad and incorrect advice from a CPA Lead. Since then, I've run the return through TaxSlayer and H&R Block online services. Those two services agreed on the outcome, and disagreed with TurboTax, confirming my own deep research into the 2020 Form 8615 and its calculations. I have subsequently switched to H&R Block's 2020 Deluxe Desktop software. After using TurboTax for many years, I have lost faith in the company, and cannot recommend the software going forward.
Date published: 2021-04-18
Rated 5 out of 5 by from Great way to file for free Easy way to knock out your taxes for free. Love the direct deposit.
Date published: 2021-04-18
Rated 4 out of 5 by from turbo tax doesn't allow all fixes Seems to be a glitch in transferring federal data to CT state return. Form 1099-R from Edward Jones lists no state distribution in box 16 but did collect the tax and state info. When Intuit reviewed the CT return, it flagged "wages, tips, etc." as being missing. It wouldn't accept a zero, which is what was the amount on the Edward Jones reports. I manually entered the wage amount for the first Edwards Jones account, and then Intuit said the return was completed correctly. Even though Intuit says the return is accurate, I'm concerned CT is going to tell me it's incomplete because there is no wage amount listed for the send Edward Jones account. I filed it anyway.
Date published: 2021-04-18
Rated 4 out of 5 by from It was MOSTLY good. Everything went fine until the review. I erroneously entered state tax twice. I then had an error that said I had lived in the state more than 366 days (2020 being a leap year). It showed me where the error was. However, it was in the "worksheet" that looked like the paper version, and it was not possible to alter that. It took me 45 minutes of searching through the interface that kept wanting to shunt me to other places and charge me for other "better" packages to find and fix the error. It would be nice if the GUI sent you to where you can ACTUALLY fix the error when it finds and flags it.
Date published: 2021-04-18
Rated 5 out of 5 by from Great way to File This is, maybe, my fourth time using Turbotax. It really is easy to use and the fact they will review my file and correct my mistakes. Fantastic
Date published: 2021-04-18
All TurboTax® Offerings Reviews - Page 2943
TurboTaxTurboTax Customer Ratings & Reviews
Narrow your results
Select all that apply to find reviewers similar to you.
Own a business
Student
Select a row below to filter reviews:
Rated 5 out of 5 by from Turbo Tax works fine While I did end up owing, my tax preparer explained everything to me clearly and was very professional and personable.
Date published: 2021-04-18
Rated 5 out of 5 by from Thank you! Fantastic job! Will use again. Thanks Gadi! Great, fast, helpful, and not expensive.!
Date published: 2021-04-18
Rated 4 out of 5 by from Turbo tax is excellent Great expert help at any time. The reps were very knowledgeable regarding my questions for them.
Date published: 2021-04-18
Rated 4 out of 5 by from With this TurboTax, my decisions were easy. The hardest p[art was logging into the Quicken site.
Date published: 2021-04-18
Rated 5 out of 5 by from Turbo Tax is terrific Easy and great. I was finished in 1 hour. I always use Turbotax
Date published: 2021-04-18
Rated 1 out of 5 by from Calculating Form 8615 Incorrectly In addition to my own return, I tried to prepare my Daughter's 2020 tax return with Turbo Tax Premier Desktop version. Despite contacting Turbo Tax on three separate occasions, in lengthy phone calls, TurboTax did not acknowledge the software was incorrectly completing Form 8615. On the last occasion, I also received very bad and incorrect advice from a CPA Lead. Since then, I've run the return through TaxSlayer and H&R Block online services. Those two services agreed on the outcome, and disagreed with TurboTax, confirming my own deep research into the 2020 Form 8615 and its calculations. I have subsequently switched to H&R Block's 2020 Deluxe Desktop software. After using TurboTax for many years, I have lost faith in the company, and cannot recommend the software going forward.
Date published: 2021-04-18
Rated 5 out of 5 by from Great way to file for free Easy way to knock out your taxes for free. Love the direct deposit.
Date published: 2021-04-18
Rated 4 out of 5 by from turbo tax doesn't allow all fixes Seems to be a glitch in transferring federal data to CT state return. Form 1099-R from Edward Jones lists no state distribution in box 16 but did collect the tax and state info. When Intuit reviewed the CT return, it flagged "wages, tips, etc." as being missing. It wouldn't accept a zero, which is what was the amount on the Edward Jones reports. I manually entered the wage amount for the first Edwards Jones account, and then Intuit said the return was completed correctly. Even though Intuit says the return is accurate, I'm concerned CT is going to tell me it's incomplete because there is no wage amount listed for the send Edward Jones account. I filed it anyway.
Date published: 2021-04-18
Rated 4 out of 5 by from It was MOSTLY good. Everything went fine until the review. I erroneously entered state tax twice. I then had an error that said I had lived in the state more than 366 days (2020 being a leap year). It showed me where the error was. However, it was in the "worksheet" that looked like the paper version, and it was not possible to alter that. It took me 45 minutes of searching through the interface that kept wanting to shunt me to other places and charge me for other "better" packages to find and fix the error. It would be nice if the GUI sent you to where you can ACTUALLY fix the error when it finds and flags it.
Date published: 2021-04-18
Rated 5 out of 5 by from Great way to File This is, maybe, my fourth time using Turbotax. It really is easy to use and the fact they will review my file and correct my mistakes. Fantastic
Date published: 2021-04-18
All TurboTax® Offerings Reviews - Page 2943