TURBOTAX CUSTOMER REVIEWS

TurboTax Product Reviews

Browse thousands of real customer reviews to learn why TurboTax is the
#1 best-selling tax software.

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Rated 3 out of 5 by from The turbo needs front work The system worked well. Final expert (Bradley) did a good job, I am pleased. However I was passed off to two experts before I got to Brad, this was after I went through the pre-tax person who was great at helping me get the information in put. The first two ‘Experts” ask for information which all ready been input.
Date published: 2022-04-01
Rated 3 out of 5 by from Toooooo Expensive Had me upgrade and I didn't want to but had to...don't appreciate that and unacceptable....
Date published: 2022-04-01
Rated 5 out of 5 by from Easy and Fast!! The live Experts team was very helpful, it only took few minutes to help me to fix some errors.
Date published: 2022-04-01
Rated 5 out of 5 by from Love my Turbo Tax Love that I can always depend on this service year after year.
Date published: 2022-04-01
Rated 4 out of 5 by from A little confusing, but overall great. Overall, this is a great product and definitely easier than filing by paper. Had a little confusion with the screen flows where prior to importing in this year's tax documents, was presented with a screen that said it needs review. Should have first taken me through the import and then shown summary. Also, after completing with live tax expert, the screen had no button for next action to take. Luckily, I was on with the live expert who showed work around. And experience with live expert was great. Definitely gave me more confidence before actually filing.
Date published: 2022-04-01
Rated 5 out of 5 by from Turbo Tax ease of use We have used TT for many years and find it easier than making appointments and bringing all documents to an agent
Date published: 2022-04-01
Rated 4 out of 5 by from First time filing with Turbo Tax The messaging part of the system needs to be updated. The Tax Preparer was sending me messages that she had completed my return and wanted to set up a time to talk, but each time I received an email and logged on to only see the screen saying that she was still preparing my taxes. This delayed speaking with her by five days and should be looked into and fixed.
Date published: 2022-04-01
Rated 5 out of 5 by from easy Taxes were easy to understand, file and easy to use.
Date published: 2022-04-01
Rated 5 out of 5 by from Turbo Tax is efficient! Turbo Tax steered me to itemize deductions for a bigger refund!
Date published: 2022-04-01
Rated 5 out of 5 by from It is great I had my Cheryl to assist she exceeded my expectation, she was very professional, courteous and attentive to my question. You have a gem
Date published: 2022-04-01
All TurboTax® Offerings Reviews - Page 2929
Narrow your results
Select all that apply to find reviewers similar to you.
Own a business
Student
Select a row below to filter reviews:
Rated 3 out of 5 by from The turbo needs front work The system worked well. Final expert (Bradley) did a good job, I am pleased. However I was passed off to two experts before I got to Brad, this was after I went through the pre-tax person who was great at helping me get the information in put. The first two ‘Experts” ask for information which all ready been input.
Date published: 2022-04-01
Rated 3 out of 5 by from Toooooo Expensive Had me upgrade and I didn't want to but had to...don't appreciate that and unacceptable....
Date published: 2022-04-01
Rated 5 out of 5 by from Easy and Fast!! The live Experts team was very helpful, it only took few minutes to help me to fix some errors.
Date published: 2022-04-01
Rated 5 out of 5 by from Love my Turbo Tax Love that I can always depend on this service year after year.
Date published: 2022-04-01
Rated 4 out of 5 by from A little confusing, but overall great. Overall, this is a great product and definitely easier than filing by paper. Had a little confusion with the screen flows where prior to importing in this year's tax documents, was presented with a screen that said it needs review. Should have first taken me through the import and then shown summary. Also, after completing with live tax expert, the screen had no button for next action to take. Luckily, I was on with the live expert who showed work around. And experience with live expert was great. Definitely gave me more confidence before actually filing.
Date published: 2022-04-01
Rated 5 out of 5 by from Turbo Tax ease of use We have used TT for many years and find it easier than making appointments and bringing all documents to an agent
Date published: 2022-04-01
Rated 4 out of 5 by from First time filing with Turbo Tax The messaging part of the system needs to be updated. The Tax Preparer was sending me messages that she had completed my return and wanted to set up a time to talk, but each time I received an email and logged on to only see the screen saying that she was still preparing my taxes. This delayed speaking with her by five days and should be looked into and fixed.
Date published: 2022-04-01
Rated 5 out of 5 by from easy Taxes were easy to understand, file and easy to use.
Date published: 2022-04-01
Rated 5 out of 5 by from Turbo Tax is efficient! Turbo Tax steered me to itemize deductions for a bigger refund!
Date published: 2022-04-01
Rated 5 out of 5 by from It is great I had my Cheryl to assist she exceeded my expectation, she was very professional, courteous and attentive to my question. You have a gem
Date published: 2022-04-01
All TurboTax® Offerings Reviews - Page 2929