TURBOTAX CUSTOMER REVIEWS

TurboTax Product Reviews

Read unbiased reviews of our TurboTax products from thousands of customers and see for yourself why TurboTax is the
#1 best-selling tax software.

TurboTaxTurboTax Customer Ratings & Reviews
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Own a business
Student
Rated 5 out of 5 by from Easy peasy Lots of good direction and assistance during what is normally a very stressful process.
Date published: 2021-04-16
Rated 3 out of 5 by from Charges for State Return and Filing I felt deceived when I paid extra to have Turbo Tax complete my state tax return then found out afterwards that I had to pay another charge to have the state return e-filed. You should make that clear before I pay the first fee that there is a separate e-file charge.
Date published: 2021-04-16
Rated 3 out of 5 by from Turbo Tax confusing Turbotax is really confusing when trying to go back and change an entry.
Date published: 2021-04-16
Rated 5 out of 5 by from Works for me Been using TurboTax for 10 plus years using the guide method with success.
Date published: 2021-04-16
Rated 4 out of 5 by from Turbo Tax Premier fell short this year 1) Turbo Tax told me last year in 2019 that I could no longer use the Mac Laptop I had been using for the last several years for the 2020 return because of the required architecture necessary to run 2020 Turbo Tax. In prior years the PIN numbers for me and my wife would be propagated forward. However, with the new Mac Laptop 2020 was the first Turbo Tax download, therefore no previous year Turbo Tax PIN propagation. Turbo Tax should warn the user to write down the PIN or provide a way to look up the PIN on the eFile web site. 2)Printing assumes double sided print which results in estimated tax vouchers being printed on the same spot on both sides. 3)A charitable contribution made from a RMD distribution is confusing in terms of the questions you are asking. It takes a lot of investigation by trial and error to fill the correct information in the right boxes to get it right. 4)How do I ever know there is an update download until I try to eFile and it tells me. There should be a push notification for updates. 5)Section199, Safe Harbor selection produces a Rental Real Estate Safe Harbor Statement even when you go back and uncheck the Box and say no to the records question. Seems you have to delete the entire entry and reenter the information to say then say no to the records question and have it stick.
Date published: 2021-04-16
Rated 4 out of 5 by from Excellent product I love the simplicity and guidance. My only issue is with schedule K-1, every year there is an issue with one of the entries. The form I receive may also have some items are missing and I have to struggle with it.
Date published: 2021-04-16
Rated 3 out of 5 by from Harder to use than prior years Could not find things like where to modify my COVID-year donations. Navigation also seemed harder than prior years, as did finding the errors. Not "intuitive."
Date published: 2021-04-16
Rated 4 out of 5 by from Turbo Tax is Great! I like Turbo Tax, just not the price involved to file both Federal and State. But I like the ease of use to file.
Date published: 2021-04-16
Rated 4 out of 5 by from very easy to follow could allow for questions when you do not understand something
Date published: 2021-04-16
Rated 4 out of 5 by from Turbo Tax has been easy and helpful We have never had any issues we continue to do our taxes with Turbo Tax and we love it.
Date published: 2021-04-16
All TurboTax® Offerings Reviews - Page 2927
TurboTaxTurboTax Customer Ratings & Reviews
Narrow your results
Select all that apply to find reviewers similar to you.
Own a business
Student
Rated 5 out of 5 by from Easy peasy Lots of good direction and assistance during what is normally a very stressful process.
Date published: 2021-04-16
Rated 3 out of 5 by from Charges for State Return and Filing I felt deceived when I paid extra to have Turbo Tax complete my state tax return then found out afterwards that I had to pay another charge to have the state return e-filed. You should make that clear before I pay the first fee that there is a separate e-file charge.
Date published: 2021-04-16
Rated 3 out of 5 by from Turbo Tax confusing Turbotax is really confusing when trying to go back and change an entry.
Date published: 2021-04-16
Rated 5 out of 5 by from Works for me Been using TurboTax for 10 plus years using the guide method with success.
Date published: 2021-04-16
Rated 4 out of 5 by from Turbo Tax Premier fell short this year 1) Turbo Tax told me last year in 2019 that I could no longer use the Mac Laptop I had been using for the last several years for the 2020 return because of the required architecture necessary to run 2020 Turbo Tax. In prior years the PIN numbers for me and my wife would be propagated forward. However, with the new Mac Laptop 2020 was the first Turbo Tax download, therefore no previous year Turbo Tax PIN propagation. Turbo Tax should warn the user to write down the PIN or provide a way to look up the PIN on the eFile web site. 2)Printing assumes double sided print which results in estimated tax vouchers being printed on the same spot on both sides. 3)A charitable contribution made from a RMD distribution is confusing in terms of the questions you are asking. It takes a lot of investigation by trial and error to fill the correct information in the right boxes to get it right. 4)How do I ever know there is an update download until I try to eFile and it tells me. There should be a push notification for updates. 5)Section199, Safe Harbor selection produces a Rental Real Estate Safe Harbor Statement even when you go back and uncheck the Box and say no to the records question. Seems you have to delete the entire entry and reenter the information to say then say no to the records question and have it stick.
Date published: 2021-04-16
Rated 4 out of 5 by from Excellent product I love the simplicity and guidance. My only issue is with schedule K-1, every year there is an issue with one of the entries. The form I receive may also have some items are missing and I have to struggle with it.
Date published: 2021-04-16
Rated 3 out of 5 by from Harder to use than prior years Could not find things like where to modify my COVID-year donations. Navigation also seemed harder than prior years, as did finding the errors. Not "intuitive."
Date published: 2021-04-16
Rated 4 out of 5 by from Turbo Tax is Great! I like Turbo Tax, just not the price involved to file both Federal and State. But I like the ease of use to file.
Date published: 2021-04-16
Rated 4 out of 5 by from very easy to follow could allow for questions when you do not understand something
Date published: 2021-04-16
Rated 4 out of 5 by from Turbo Tax has been easy and helpful We have never had any issues we continue to do our taxes with Turbo Tax and we love it.
Date published: 2021-04-16
All TurboTax® Offerings Reviews - Page 2927