TURBOTAX CUSTOMER REVIEWS

TurboTax Product Reviews

Browse thousands of real customer reviews to learn why TurboTax is the
#1 best-selling tax software.

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Rated 4 out of 5 by from Very good service Very interactive, all my questions were answered, no delay
Date published: 2022-04-02
Rated 3 out of 5 by from Turbo Tax is slipping Bad experience this year. Turbo tax did not clearly instruct in the step-by-step how to aportion income between two different state returns, and I had to go to the individual forms in order to do it correctly. Also, IRS has rejected efile, according to Turbo Tax, because my 2020 AGI used for identification is incorrect, but this is the AGI turbotax supplied from my 2020 tax data, and I check the PDF of my 2020 return and the number is accurate! Just efiled again. What a pain.
Date published: 2022-04-02
Rated 5 out of 5 by from Awesome It was very easy to use. I've never done this and I felt good.
Date published: 2022-04-02
Rated 4 out of 5 by from HYACINTHE TAX TURBOTAX MAKES DOING YOUR TAX SIMPLE AND EASY. I DISLIKE DOING MY TAKES. WITH TURBOTAX YOU GET A PIECES OF MIND.
Date published: 2022-04-02
Rated 1 out of 5 by from Fees are ridiculous Idiotic having to pay premier for states that don't require additional effort because I sold stocks for no capital gain. spent nearly $200 on "added services" that had little to no effect on my taxes. I lost more of my return on Turbo Tax fees than anything.
Date published: 2022-04-02
Rated 5 out of 5 by from Turbo Tax was easy to use and straight forward It was easy to find the box numbers on my W-2 to fill in the Turbo Tax forms. I'm happy I was able to sit at the table with my mom and get this done so quickly and easily. Thank you!
Date published: 2022-04-02
Rated 2 out of 5 by from May be my last use unable to enter requested info charged to file state return when one state efile was included in the purchase an extra $20 that no one could explain, remove or refund
Date published: 2022-04-02
Rated 5 out of 5 by from Excellent Service and Fine Products Ms. Phyllis Conner has provide expert, thorough, friendly, and patient guidance during the tax preparation process. This is the second year of using your service to prepare my federal income tax, and I intend to continue.
Date published: 2022-04-02
Rated 5 out of 5 by from So simple! As always, TurboTax took me through all the steps for my type of return. It was easy and logical!
Date published: 2022-04-02
Rated 4 out of 5 by from Some worksheets difficult, filing was successful It went mostly smooth. The worksheet for 401(k) was difficult for me because it was asking questions that didn't appear to get at tax information. The tip to consult my plan coordinator was useful. Your ending was long and drawn out. Suggested that after the next bit of info we where ready to file. The next step would be to gather another set of data because we need this or that. That played on my nerves.
Date published: 2022-04-02
All TurboTax® Offerings Reviews - Page 2911
Narrow your results
Select all that apply to find reviewers similar to you.
Own a business
Student
Select a row below to filter reviews:
Rated 4 out of 5 by from Very good service Very interactive, all my questions were answered, no delay
Date published: 2022-04-02
Rated 3 out of 5 by from Turbo Tax is slipping Bad experience this year. Turbo tax did not clearly instruct in the step-by-step how to aportion income between two different state returns, and I had to go to the individual forms in order to do it correctly. Also, IRS has rejected efile, according to Turbo Tax, because my 2020 AGI used for identification is incorrect, but this is the AGI turbotax supplied from my 2020 tax data, and I check the PDF of my 2020 return and the number is accurate! Just efiled again. What a pain.
Date published: 2022-04-02
Rated 5 out of 5 by from Awesome It was very easy to use. I've never done this and I felt good.
Date published: 2022-04-02
Rated 4 out of 5 by from HYACINTHE TAX TURBOTAX MAKES DOING YOUR TAX SIMPLE AND EASY. I DISLIKE DOING MY TAKES. WITH TURBOTAX YOU GET A PIECES OF MIND.
Date published: 2022-04-02
Rated 1 out of 5 by from Fees are ridiculous Idiotic having to pay premier for states that don't require additional effort because I sold stocks for no capital gain. spent nearly $200 on "added services" that had little to no effect on my taxes. I lost more of my return on Turbo Tax fees than anything.
Date published: 2022-04-02
Rated 5 out of 5 by from Turbo Tax was easy to use and straight forward It was easy to find the box numbers on my W-2 to fill in the Turbo Tax forms. I'm happy I was able to sit at the table with my mom and get this done so quickly and easily. Thank you!
Date published: 2022-04-02
Rated 2 out of 5 by from May be my last use unable to enter requested info charged to file state return when one state efile was included in the purchase an extra $20 that no one could explain, remove or refund
Date published: 2022-04-02
Rated 5 out of 5 by from Excellent Service and Fine Products Ms. Phyllis Conner has provide expert, thorough, friendly, and patient guidance during the tax preparation process. This is the second year of using your service to prepare my federal income tax, and I intend to continue.
Date published: 2022-04-02
Rated 5 out of 5 by from So simple! As always, TurboTax took me through all the steps for my type of return. It was easy and logical!
Date published: 2022-04-02
Rated 4 out of 5 by from Some worksheets difficult, filing was successful It went mostly smooth. The worksheet for 401(k) was difficult for me because it was asking questions that didn't appear to get at tax information. The tip to consult my plan coordinator was useful. Your ending was long and drawn out. Suggested that after the next bit of info we where ready to file. The next step would be to gather another set of data because we need this or that. That played on my nerves.
Date published: 2022-04-02
All TurboTax® Offerings Reviews - Page 2911