TURBOTAX CUSTOMER REVIEWS

TurboTax Product Reviews

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Rated 3 out of 5 by from Not so simple I believe that if you trust the State product and don't know anything about taxes, you will probably miss out on something. I had to manipulate the form in order to include a subtraction for income that H&R Block asks about and TurboTax ignored.
Date published: 2022-04-01
Rated 2 out of 5 by from Would have been 5 * but for the "Filing" section The entry sections for "Personal Info". "Federal Taxes" and "State Taxes" are easy to understand and enter requested information, save for the "Minimum Alternative Tax" which could be improved for easier comprehension. Problems arise with the "File" section which is much to repetitious and obtuse. The requirements to re-eneter bank account information that was entered twice the previous year is annoying especially having to dig out a checkbook and read the funny encoding numbers. Repeated attempts to get me to purchase audit representation are annoying given I have already been told by the program I have basically zero chance of being audited. The attempt to extract $20 from me for a state e-file just confuses the process of e-fililing the federal return and print the state return for hand delivery to the nearby county office building. Get rid of the state e-file charge or make it less intrusive on the completion process so I don't get to the end and find myself printing my federal return because the program unchecked the federal e-file box. If you clean up the "File" section as outlined above and the program will get 5* next year.
Date published: 2022-04-01
Rated 5 out of 5 by from Saves you a ton of time and nerves Why did I file paper so many years? It always took me 6-10 hours to be done and a ton of coffee Today I knocked it off within 3 hours, before lunch, no stress Super easy to follow the questions and navigate through, takes out the guess work and worries that you make typos etc I LOVE how I can import all the interests and dividends info strait from banks, thank you! I strongly recommend
Date published: 2022-04-01
Rated 5 out of 5 by from Turbo Tax Live was a Blessing This process was easy, fast and stress-free. Well worth the cost.
Date published: 2022-04-01
Rated 2 out of 5 by from Needs UX improvements Should check for updates as part of the review. Failure like this should not happen during transmission of the returns Unnecessary repetition. It should be unnecessary to enter the same information more than once. UI is inconsistent. Choose one approach and apply it consistently.
Date published: 2022-04-01
Rated 3 out of 5 by from Turbotax was okey it was okay, it took a lot of money for me to be able to complete my taxes with it
Date published: 2022-04-01
Rated 1 out of 5 by from I can't believe how bad it is, it use to be better So much stuff to get through in the beginning time wasters. But it never had me put in the 195A. And since that's an online doc, I forgot about it. So the return was rejected. TurboTax again failed to take me where I was to put in the "fix" and just had me send again. I had to figure out how to go back and get the $530! And to have the surprise you have to pay $80 b/c like everyone else I have stocks. I wish it was better.
Date published: 2022-04-01
Rated 5 out of 5 by from Kenya The live expert who helped me was very patient with me, very thorough, and fully resolved my problem.
Date published: 2022-04-01
Rated 5 out of 5 by from Turbo Tax is very easy to use There are helpful links when you have a question concerning how to answer some od the questions
Date published: 2022-04-01
Rated 4 out of 5 by from Turbo tax is easy to do. It is easy and simple to do Tax returns with Turbo Tax. But Technical and professional services need to be improved. Thanks,
Date published: 2022-04-01
All TurboTax® Offerings Reviews - Page 2909
Narrow your results
Select all that apply to find reviewers similar to you.
Own a business
Student
Select a row below to filter reviews:
Rated 3 out of 5 by from Not so simple I believe that if you trust the State product and don't know anything about taxes, you will probably miss out on something. I had to manipulate the form in order to include a subtraction for income that H&R Block asks about and TurboTax ignored.
Date published: 2022-04-01
Rated 2 out of 5 by from Would have been 5 * but for the "Filing" section The entry sections for "Personal Info". "Federal Taxes" and "State Taxes" are easy to understand and enter requested information, save for the "Minimum Alternative Tax" which could be improved for easier comprehension. Problems arise with the "File" section which is much to repetitious and obtuse. The requirements to re-eneter bank account information that was entered twice the previous year is annoying especially having to dig out a checkbook and read the funny encoding numbers. Repeated attempts to get me to purchase audit representation are annoying given I have already been told by the program I have basically zero chance of being audited. The attempt to extract $20 from me for a state e-file just confuses the process of e-fililing the federal return and print the state return for hand delivery to the nearby county office building. Get rid of the state e-file charge or make it less intrusive on the completion process so I don't get to the end and find myself printing my federal return because the program unchecked the federal e-file box. If you clean up the "File" section as outlined above and the program will get 5* next year.
Date published: 2022-04-01
Rated 5 out of 5 by from Saves you a ton of time and nerves Why did I file paper so many years? It always took me 6-10 hours to be done and a ton of coffee Today I knocked it off within 3 hours, before lunch, no stress Super easy to follow the questions and navigate through, takes out the guess work and worries that you make typos etc I LOVE how I can import all the interests and dividends info strait from banks, thank you! I strongly recommend
Date published: 2022-04-01
Rated 5 out of 5 by from Turbo Tax Live was a Blessing This process was easy, fast and stress-free. Well worth the cost.
Date published: 2022-04-01
Rated 2 out of 5 by from Needs UX improvements Should check for updates as part of the review. Failure like this should not happen during transmission of the returns Unnecessary repetition. It should be unnecessary to enter the same information more than once. UI is inconsistent. Choose one approach and apply it consistently.
Date published: 2022-04-01
Rated 3 out of 5 by from Turbotax was okey it was okay, it took a lot of money for me to be able to complete my taxes with it
Date published: 2022-04-01
Rated 1 out of 5 by from I can't believe how bad it is, it use to be better So much stuff to get through in the beginning time wasters. But it never had me put in the 195A. And since that's an online doc, I forgot about it. So the return was rejected. TurboTax again failed to take me where I was to put in the "fix" and just had me send again. I had to figure out how to go back and get the $530! And to have the surprise you have to pay $80 b/c like everyone else I have stocks. I wish it was better.
Date published: 2022-04-01
Rated 5 out of 5 by from Kenya The live expert who helped me was very patient with me, very thorough, and fully resolved my problem.
Date published: 2022-04-01
Rated 5 out of 5 by from Turbo Tax is very easy to use There are helpful links when you have a question concerning how to answer some od the questions
Date published: 2022-04-01
Rated 4 out of 5 by from Turbo tax is easy to do. It is easy and simple to do Tax returns with Turbo Tax. But Technical and professional services need to be improved. Thanks,
Date published: 2022-04-01
All TurboTax® Offerings Reviews - Page 2909