TURBOTAX CUSTOMER REVIEWS

TurboTax Product Reviews

Browse thousands of real customer reviews to learn why TurboTax is
America’s #1 tax prep provider.

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Rated 5 out of 5 by from Super awesome So easy to file complex tax returns. All questions come on the screen and also information about why they are asked.
Date published: 2023-04-15
Rated 3 out of 5 by from Easy Too Expensive. The price of Turbo Tax is a strong motivator to find another tax filing service for 2023.
Date published: 2023-04-15
Rated 5 out of 5 by from Actually-Enjoyable Tax Prep I've been a TurboTax user for years. I appreciate how each year they make little changes to improve the user experience, moving tax prep from less painful to actually enjoyable when using this program! I love the ExplainWhy feature, which answers your questions in brief, conversational language, and the new edition of Race Mode this year was great! It showed me that doing taxes actually doesn't take all that long, and kept me motivated to stay focused and beat the average prep time.
Date published: 2023-04-15
Rated 5 out of 5 by from A great service Informative and easy to use. I was done in less than 2 hrs. live support is a great option.
Date published: 2023-04-15
Rated 4 out of 5 by from Keeps it Simple Straightforward advice with explanations that are understandable
Date published: 2023-04-15
Rated 3 out of 5 by from Frustrating as hell Circular process; multiple rejections by Feds and State due to forms issues (meals expensed); multiple attempts to extract additional funds for what should be a simple process.
Date published: 2023-04-15
Rated 3 out of 5 by from Not pleased Was sent an email saying I was Eligible for 20 % off yet it never was applied to my fees
Date published: 2023-04-15
Rated 5 out of 5 by from Love Turbo Tax I've used Turbo Tax with Max benefits for years. The product is easy to use and the Max benefits have come in handy on two occasions when I got notices from the IRS.
Date published: 2023-04-15
Rated 3 out of 5 by from Easy but they sneak in charges Super easy, love that - but when it comes to payment, they should just take off "It's free" . It's never free. And then they charge you $60+ to file at the end and you don't eve know why it got so high, it was suppose to be $35.
Date published: 2023-04-15
Rated 4 out of 5 by from Changed amount of fed return at last screen My refund amount was 1006, less $59 for federal,(no FREE option which is bogus because it states you can file for FREE) Then another $59 for the State. why do we have to pay 2 charges for one session??? BOGUS! Then ON TOP of these 2 FEES...yet ANOTHER FEE of $39 to process. what am I left with??? It was stated on the screen before I submitted my taxes that now My federal return amount (after fees were taken out) was $849. THen when I transmitted my files it stated my Federal return was now $639?>?????? WHY????
Date published: 2023-04-15
All TurboTax® Offerings Reviews - Page 2901
TurboTaxTurboTax Customer Ratings & Reviews
Narrow your results
Select all that apply to find reviewers similar to you.
Own a business
Student
Select a row below to filter reviews:
Rated 5 out of 5 by from Super awesome So easy to file complex tax returns. All questions come on the screen and also information about why they are asked.
Date published: 2023-04-15
Rated 3 out of 5 by from Easy Too Expensive. The price of Turbo Tax is a strong motivator to find another tax filing service for 2023.
Date published: 2023-04-15
Rated 5 out of 5 by from Actually-Enjoyable Tax Prep I've been a TurboTax user for years. I appreciate how each year they make little changes to improve the user experience, moving tax prep from less painful to actually enjoyable when using this program! I love the ExplainWhy feature, which answers your questions in brief, conversational language, and the new edition of Race Mode this year was great! It showed me that doing taxes actually doesn't take all that long, and kept me motivated to stay focused and beat the average prep time.
Date published: 2023-04-15
Rated 5 out of 5 by from A great service Informative and easy to use. I was done in less than 2 hrs. live support is a great option.
Date published: 2023-04-15
Rated 4 out of 5 by from Keeps it Simple Straightforward advice with explanations that are understandable
Date published: 2023-04-15
Rated 3 out of 5 by from Frustrating as hell Circular process; multiple rejections by Feds and State due to forms issues (meals expensed); multiple attempts to extract additional funds for what should be a simple process.
Date published: 2023-04-15
Rated 3 out of 5 by from Not pleased Was sent an email saying I was Eligible for 20 % off yet it never was applied to my fees
Date published: 2023-04-15
Rated 5 out of 5 by from Love Turbo Tax I've used Turbo Tax with Max benefits for years. The product is easy to use and the Max benefits have come in handy on two occasions when I got notices from the IRS.
Date published: 2023-04-15
Rated 3 out of 5 by from Easy but they sneak in charges Super easy, love that - but when it comes to payment, they should just take off "It's free" . It's never free. And then they charge you $60+ to file at the end and you don't eve know why it got so high, it was suppose to be $35.
Date published: 2023-04-15
Rated 4 out of 5 by from Changed amount of fed return at last screen My refund amount was 1006, less $59 for federal,(no FREE option which is bogus because it states you can file for FREE) Then another $59 for the State. why do we have to pay 2 charges for one session??? BOGUS! Then ON TOP of these 2 FEES...yet ANOTHER FEE of $39 to process. what am I left with??? It was stated on the screen before I submitted my taxes that now My federal return amount (after fees were taken out) was $849. THen when I transmitted my files it stated my Federal return was now $639?>?????? WHY????
Date published: 2023-04-15
All TurboTax® Offerings Reviews - Page 2901