TURBOTAX CUSTOMER REVIEWS

TurboTax Product Reviews

Browse thousands of real customer reviews to learn why TurboTax is
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Rated 1 out of 5 by from Didn't receive discount. I am overall pleased with the live service I received with my tax expert Liangu. I am not however pleased with the price. For the turbo tax product. I had a 20% discount coupon that was supposed to be applied to my cart but it was not. I only received the discount because I had a terrible encounter with another one of your live experts previously. This does not make me happy that I had to pay full price upon receiving a discount that told me I wouldn't have to. Very dissatisfied.
Date published: 2023-09-29
Rated 5 out of 5 by from null null
Date published: 2023-09-29
Rated 5 out of 5 by from null null
Date published: 2023-09-29
Rated 5 out of 5 by from null null
Date published: 2023-09-29
Rated 3 out of 5 by from Only because they have my data The first Expert was great, Mark. He told me the doc I was missing and made it possible to fully submit. All the service professions were excellent, and gracious. HOWEVER, The 2nd time I went to talk to and expert to complete the entires, I was on hold for over 2 hours and never was able to connect or contacted. The 3rd time was a charm and again very helpful and nice. Way too costly for the live online help and your Premium site rental section is not good for beginners. I've had Turbo tax for many years and it worked very well but this Premium with rental was not helpful. Also, even though your service professionals were very nice, each time I contacted them (which was many) I got different advice. Plus, I had to go thru the convoluted long process to reach one each time. there were no ways to use the phone with your case code given to directly contact the service professional needed.
Date published: 2023-09-29
Rated 2 out of 5 by from null Too expensive for single head of house hold mom,I used iTurbo tax for years and its just too expensive now.
Date published: 2023-09-29
Rated 5 out of 5 by from Love the Live Full Service Deluxe! I had such a wonderful experience with Live Full Service Deluxe. I will continue to use this service down the line. I hope to get the same representative next year. Yeisha was an absolute pleasure to work with!
Date published: 2023-09-29
Rated 4 out of 5 by from null null
Date published: 2023-09-29
Rated 5 out of 5 by from null null
Date published: 2023-09-29
Rated 5 out of 5 by from DAN is fantasitc Turbo Tax was great because of Dan. He was really helpful and understanding.
Date published: 2023-09-29
All TurboTax® Offerings Reviews - Page 30
TurboTaxTurboTax Customer Ratings & Reviews
Narrow your results
Select all that apply to find reviewers similar to you.
Own a business
Student
Select a row below to filter reviews:
Rated 1 out of 5 by from Didn't receive discount. I am overall pleased with the live service I received with my tax expert Liangu. I am not however pleased with the price. For the turbo tax product. I had a 20% discount coupon that was supposed to be applied to my cart but it was not. I only received the discount because I had a terrible encounter with another one of your live experts previously. This does not make me happy that I had to pay full price upon receiving a discount that told me I wouldn't have to. Very dissatisfied.
Date published: 2023-09-29
Rated 5 out of 5 by from null null
Date published: 2023-09-29
Rated 5 out of 5 by from null null
Date published: 2023-09-29
Rated 5 out of 5 by from null null
Date published: 2023-09-29
Rated 3 out of 5 by from Only because they have my data The first Expert was great, Mark. He told me the doc I was missing and made it possible to fully submit. All the service professions were excellent, and gracious. HOWEVER, The 2nd time I went to talk to and expert to complete the entires, I was on hold for over 2 hours and never was able to connect or contacted. The 3rd time was a charm and again very helpful and nice. Way too costly for the live online help and your Premium site rental section is not good for beginners. I've had Turbo tax for many years and it worked very well but this Premium with rental was not helpful. Also, even though your service professionals were very nice, each time I contacted them (which was many) I got different advice. Plus, I had to go thru the convoluted long process to reach one each time. there were no ways to use the phone with your case code given to directly contact the service professional needed.
Date published: 2023-09-29
Rated 2 out of 5 by from null Too expensive for single head of house hold mom,I used iTurbo tax for years and its just too expensive now.
Date published: 2023-09-29
Rated 5 out of 5 by from Love the Live Full Service Deluxe! I had such a wonderful experience with Live Full Service Deluxe. I will continue to use this service down the line. I hope to get the same representative next year. Yeisha was an absolute pleasure to work with!
Date published: 2023-09-29
Rated 4 out of 5 by from null null
Date published: 2023-09-29
Rated 5 out of 5 by from null null
Date published: 2023-09-29
Rated 5 out of 5 by from DAN is fantasitc Turbo Tax was great because of Dan. He was really helpful and understanding.
Date published: 2023-09-29
All TurboTax® Offerings Reviews - Page 30