TURBOTAX CUSTOMER REVIEWS

TurboTax Product Reviews

Browse thousands of real customer reviews to learn why TurboTax is the
#1 best-selling tax software.

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Rated 5 out of 5 by from Have used Turbo Tax since available Like I said I have used Turbo Tax since it became available
Date published: 2022-04-01
Rated 1 out of 5 by from turbo tax is not free don;t know why i had to pay 65.00 to get my refund its just a stardard form you are not promoting your system very good
Date published: 2022-04-01
Rated 5 out of 5 by from Super easy Answered my question quickly and also guided me to search engine regarding a specific tax form I had a question about; advised there would be a link if the form was necessary when filing
Date published: 2022-04-01
Rated 5 out of 5 by from Works great. User friendly. Thanks Everything worked great.thank you. I ll use it next year also.
Date published: 2022-04-01
Rated 5 out of 5 by from Turbo Tax I could and would not File taxes without Experts were there when I needed them and following the program made all the difference in getting it done Right!!!!!
Date published: 2022-04-01
Rated 5 out of 5 by from great product and support is excellent and good gu excellent support excellent personal guidance on questions
Date published: 2022-04-01
Rated 5 out of 5 by from Great experience Robert was professional and prompt in answering my questions. I had a very good experience!
Date published: 2022-04-01
Rated 5 out of 5 by from Form 2210 filing instructions could be clearer I recently completed both my 2019 and 2020 tax returns. Due to a problem with an IRS delay in processing of my 2018 tax return, my 2019 tax return showed an underpayment of more than $1000 which had a potential penalty attached. I wasn't aware of this penalty until after I mailed my 2019 return, started my 2020 return, and was asked questions about the 2019 Form 2210 that I had not filled out. I ended up printing both the 2019 Instructions for Form 2210 and the 2019 Form 2210 from the IRS web site before learning 2 different things: First, that 2020 Turbo Tax was going to do most of the work for me, and second, that I didn't need to send a 2019 Form 2210 to the IRS with my 2020 1040-SR tax return. .
Date published: 2022-04-01
Rated 3 out of 5 by from Wasn't up to par this year - technical problems mo When I started, TurboTax (TT) crashed numerous times (Force Quit) when trying to retrieve last year's data. Initially, it could not even find that. Then, after these problems there were problems with KeyChain, very cumbersome. When I finally imported last year's info and started to work on my return yesterday, it didn't seem to be there today when I went back to work on it. Finally, I got that straightened out. Also, though I had no problems with the tax aspect of the software, it seemed much more cumbersome and non-intuitive than in all the prior years (many) that I've used TT. All in all, TT did not work smoothly this year and I'll likely look at other software options next year!
Date published: 2022-04-01
Rated 5 out of 5 by from AMAZING CS AND RESPONSIVENESS MY AGENT KIMBERLY WAS AMAZING AN VERY RESPONSIVE. SHE SET UP AN PHONE CALL AND TOOK HER TIME TO TRULY UNDERSTAND MY SITUATION AND STEER ME IN THE RIGHT DIRECTION.
Date published: 2022-04-01
All TurboTax® Offerings Reviews - Page 2900
TurboTaxTurboTax Customer Ratings & Reviews
Narrow your results
Select all that apply to find reviewers similar to you.
Own a business
Student
Select a row below to filter reviews:
Rated 5 out of 5 by from Have used Turbo Tax since available Like I said I have used Turbo Tax since it became available
Date published: 2022-04-01
Rated 1 out of 5 by from turbo tax is not free don;t know why i had to pay 65.00 to get my refund its just a stardard form you are not promoting your system very good
Date published: 2022-04-01
Rated 5 out of 5 by from Super easy Answered my question quickly and also guided me to search engine regarding a specific tax form I had a question about; advised there would be a link if the form was necessary when filing
Date published: 2022-04-01
Rated 5 out of 5 by from Works great. User friendly. Thanks Everything worked great.thank you. I ll use it next year also.
Date published: 2022-04-01
Rated 5 out of 5 by from Turbo Tax I could and would not File taxes without Experts were there when I needed them and following the program made all the difference in getting it done Right!!!!!
Date published: 2022-04-01
Rated 5 out of 5 by from great product and support is excellent and good gu excellent support excellent personal guidance on questions
Date published: 2022-04-01
Rated 5 out of 5 by from Great experience Robert was professional and prompt in answering my questions. I had a very good experience!
Date published: 2022-04-01
Rated 5 out of 5 by from Form 2210 filing instructions could be clearer I recently completed both my 2019 and 2020 tax returns. Due to a problem with an IRS delay in processing of my 2018 tax return, my 2019 tax return showed an underpayment of more than $1000 which had a potential penalty attached. I wasn't aware of this penalty until after I mailed my 2019 return, started my 2020 return, and was asked questions about the 2019 Form 2210 that I had not filled out. I ended up printing both the 2019 Instructions for Form 2210 and the 2019 Form 2210 from the IRS web site before learning 2 different things: First, that 2020 Turbo Tax was going to do most of the work for me, and second, that I didn't need to send a 2019 Form 2210 to the IRS with my 2020 1040-SR tax return. .
Date published: 2022-04-01
Rated 3 out of 5 by from Wasn't up to par this year - technical problems mo When I started, TurboTax (TT) crashed numerous times (Force Quit) when trying to retrieve last year's data. Initially, it could not even find that. Then, after these problems there were problems with KeyChain, very cumbersome. When I finally imported last year's info and started to work on my return yesterday, it didn't seem to be there today when I went back to work on it. Finally, I got that straightened out. Also, though I had no problems with the tax aspect of the software, it seemed much more cumbersome and non-intuitive than in all the prior years (many) that I've used TT. All in all, TT did not work smoothly this year and I'll likely look at other software options next year!
Date published: 2022-04-01
Rated 5 out of 5 by from AMAZING CS AND RESPONSIVENESS MY AGENT KIMBERLY WAS AMAZING AN VERY RESPONSIVE. SHE SET UP AN PHONE CALL AND TOOK HER TIME TO TRULY UNDERSTAND MY SITUATION AND STEER ME IN THE RIGHT DIRECTION.
Date published: 2022-04-01
All TurboTax® Offerings Reviews - Page 2900