TURBOTAX CUSTOMER REVIEWS

TurboTax Product Reviews

Read unbiased reviews of our TurboTax products from thousands of customers and see for yourself why TurboTax is the
#1 best-selling tax software.

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Own a business
Student
Rated 5 out of 5 by from Nice and quick, seems better this year faster, simpler, didn't insist I do segments I was sure didn't apply.
Date published: 2021-03-15
Rated 1 out of 5 by from TurboTax Business 2019 to 2020 SW Transfer Issue After many attempts and numerous calls to Turbotax to resolve a data transfer from my 2019 TurboTax for Business to the 2020 version to decided to press ahead without a resolution. Three calls to Intuit associates were terminated mid-sentence in resolving my issue. No call backs - nothing. Thought your program was superior but this year it failed your customer. No issue with accessing the 2019.tax file even started numerous new 2020 tax files to test if there were any other issues. Same result watched the data files transferred but when I started in the income stage there was no 2019 data. Sad to say you made a mistake with this version. Previous years no issue. Would appreciate if your associates are disconnected that they call you back. Right now you are zero for three in customer satisfaction.
Date published: 2021-03-15
Rated 4 out of 5 by from 2020 Not Easy to Navigate I have used Turbo Tax for over 20 years! Navigating this software was not as user friendly at previous years. But I guess 2020 wasn't a typical year.
Date published: 2021-03-15
Rated 5 out of 5 by from First time's a charm I only used Turbo Tax a couple of times a decade ago to help a daughter. Today I used it to file my wife's and my joint Federal return -- much faster than I expected. My phone support assistant (Phoebe 6 yrs. from Texas) was incredibly helpful! And the online connections to almost all of my financial data were helpful.
Date published: 2021-03-15
Rated 4 out of 5 by from Great I’ve still haven’t got my refund it keeps rejecting me
Date published: 2021-03-15
Rated 5 out of 5 by from Turbo Tax Awesome Great Experience. Very smooth and very easy to flow.
Date published: 2021-03-15
Rated 5 out of 5 by from Turbotax is professional and I am web iliterrite The best I could Hope for and I went to 3 others and Turbotax is the only one that finally came out accepted in to years I have been trying do too house fire and address change and pain to get anything done.
Date published: 2021-03-15
Rated 5 out of 5 by from The old standby Works everytime. Pretty much impossible to mess up.
Date published: 2021-03-15
Rated 5 out of 5 by from Turbo Tax is Awsome Very good experience filing with Turbo tax. It guides me through every detail that made my tax filing very smooth. Definitely recommend. Excellent software for tax
Date published: 2021-03-15
Rated 5 out of 5 by from EASY!! and impresive I was worried about how much I would have to pay, where to go and the due date is coming up but I was able to do it very easy, they guide you, they text you and they call you how many time you need or have a question as simple it is.
Date published: 2021-03-15
All TurboTax® Offerings Reviews - Page 2897
Narrow your results
Select all that apply to find reviewers similar to you.
Own a business
Student
Rated 5 out of 5 by from Nice and quick, seems better this year faster, simpler, didn't insist I do segments I was sure didn't apply.
Date published: 2021-03-15
Rated 1 out of 5 by from TurboTax Business 2019 to 2020 SW Transfer Issue After many attempts and numerous calls to Turbotax to resolve a data transfer from my 2019 TurboTax for Business to the 2020 version to decided to press ahead without a resolution. Three calls to Intuit associates were terminated mid-sentence in resolving my issue. No call backs - nothing. Thought your program was superior but this year it failed your customer. No issue with accessing the 2019.tax file even started numerous new 2020 tax files to test if there were any other issues. Same result watched the data files transferred but when I started in the income stage there was no 2019 data. Sad to say you made a mistake with this version. Previous years no issue. Would appreciate if your associates are disconnected that they call you back. Right now you are zero for three in customer satisfaction.
Date published: 2021-03-15
Rated 4 out of 5 by from 2020 Not Easy to Navigate I have used Turbo Tax for over 20 years! Navigating this software was not as user friendly at previous years. But I guess 2020 wasn't a typical year.
Date published: 2021-03-15
Rated 5 out of 5 by from First time's a charm I only used Turbo Tax a couple of times a decade ago to help a daughter. Today I used it to file my wife's and my joint Federal return -- much faster than I expected. My phone support assistant (Phoebe 6 yrs. from Texas) was incredibly helpful! And the online connections to almost all of my financial data were helpful.
Date published: 2021-03-15
Rated 4 out of 5 by from Great I’ve still haven’t got my refund it keeps rejecting me
Date published: 2021-03-15
Rated 5 out of 5 by from Turbo Tax Awesome Great Experience. Very smooth and very easy to flow.
Date published: 2021-03-15
Rated 5 out of 5 by from Turbotax is professional and I am web iliterrite The best I could Hope for and I went to 3 others and Turbotax is the only one that finally came out accepted in to years I have been trying do too house fire and address change and pain to get anything done.
Date published: 2021-03-15
Rated 5 out of 5 by from The old standby Works everytime. Pretty much impossible to mess up.
Date published: 2021-03-15
Rated 5 out of 5 by from Turbo Tax is Awsome Very good experience filing with Turbo tax. It guides me through every detail that made my tax filing very smooth. Definitely recommend. Excellent software for tax
Date published: 2021-03-15
Rated 5 out of 5 by from EASY!! and impresive I was worried about how much I would have to pay, where to go and the due date is coming up but I was able to do it very easy, they guide you, they text you and they call you how many time you need or have a question as simple it is.
Date published: 2021-03-15
All TurboTax® Offerings Reviews - Page 2897