TURBOTAX CUSTOMER REVIEWS

TurboTax Product Reviews

Browse thousands of real customer reviews to learn why TurboTax is the
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Rated 4 out of 5 by from Turbo Tax says NO RECORD of my 2020 filing Am not able to file 2021 taxes electronically as it is being rejected due to 2020's AGI not verified. Turbo Tax says NO Record of 2020 although have used Turbo Tax every year since 1995. Will now mail in instead. Last year's filed & accepted 4/6/2021. GO FIGURE!!!
Date published: 2022-04-05
Rated 5 out of 5 by from Great Customer Support The second agent that helped me today was very helpful and patient
Date published: 2022-04-05
Rated 5 out of 5 by from convenient straightforward enough that i can file myself, makes it easy
Date published: 2022-04-05
Rated 1 out of 5 by from Turbo tax used to be good I will not use this service again and it a shame. I have used TT for years. But this experience was horrible. O they got my taxes done on time. But what a hassle.
Date published: 2022-04-05
Rated 5 out of 5 by from My Turbo Experience was awesome! My turbo experience was awesome! My expert was Valerie and she indeed was SUPERB! Explained every step in great detail . Very knowledgeable, kind and very patient ! I’d use turbo again and hopefully can request Valerie.
Date published: 2022-04-05
Rated 5 out of 5 by from Turbo Tax Awesome! The best experience ever! Easy, friendly, and helpful
Date published: 2022-04-05
Rated 5 out of 5 by from Easy to Use I have used Turbo Tax for several years. It is easy to use and user friendly.
Date published: 2022-04-05
Rated 4 out of 5 by from Generally it works great Works pretty good. Sad to see some features are moved to the more expensive version. Also, the support area hasn't been updated as it should for newer situations. Example: I haven't received my 2020 refund and IRS requires I put in $0 for 2020 AGI RIGHT AT the time I'm submitting/efiling my return(not earlier in the process). Kept searching support for where to key this in. Finally found the answer after "Googling" the question.
Date published: 2022-04-05
Rated 4 out of 5 by from Why does Turbo Tax keep updating? In general it is good. But I don't understand why it keeps updating whenever it is opened even though there is no change.
Date published: 2022-04-05
Rated 5 out of 5 by from works i guess the system works for what it is just a lot of back and forth
Date published: 2022-04-05
All TurboTax® Offerings Reviews - Page 2896
TurboTaxTurboTax Customer Ratings & Reviews
Narrow your results
Select all that apply to find reviewers similar to you.
Own a business
Student
Select a row below to filter reviews:
Rated 4 out of 5 by from Turbo Tax says NO RECORD of my 2020 filing Am not able to file 2021 taxes electronically as it is being rejected due to 2020's AGI not verified. Turbo Tax says NO Record of 2020 although have used Turbo Tax every year since 1995. Will now mail in instead. Last year's filed & accepted 4/6/2021. GO FIGURE!!!
Date published: 2022-04-05
Rated 5 out of 5 by from Great Customer Support The second agent that helped me today was very helpful and patient
Date published: 2022-04-05
Rated 5 out of 5 by from convenient straightforward enough that i can file myself, makes it easy
Date published: 2022-04-05
Rated 1 out of 5 by from Turbo tax used to be good I will not use this service again and it a shame. I have used TT for years. But this experience was horrible. O they got my taxes done on time. But what a hassle.
Date published: 2022-04-05
Rated 5 out of 5 by from My Turbo Experience was awesome! My turbo experience was awesome! My expert was Valerie and she indeed was SUPERB! Explained every step in great detail . Very knowledgeable, kind and very patient ! I’d use turbo again and hopefully can request Valerie.
Date published: 2022-04-05
Rated 5 out of 5 by from Turbo Tax Awesome! The best experience ever! Easy, friendly, and helpful
Date published: 2022-04-05
Rated 5 out of 5 by from Easy to Use I have used Turbo Tax for several years. It is easy to use and user friendly.
Date published: 2022-04-05
Rated 4 out of 5 by from Generally it works great Works pretty good. Sad to see some features are moved to the more expensive version. Also, the support area hasn't been updated as it should for newer situations. Example: I haven't received my 2020 refund and IRS requires I put in $0 for 2020 AGI RIGHT AT the time I'm submitting/efiling my return(not earlier in the process). Kept searching support for where to key this in. Finally found the answer after "Googling" the question.
Date published: 2022-04-05
Rated 4 out of 5 by from Why does Turbo Tax keep updating? In general it is good. But I don't understand why it keeps updating whenever it is opened even though there is no change.
Date published: 2022-04-05
Rated 5 out of 5 by from works i guess the system works for what it is just a lot of back and forth
Date published: 2022-04-05
All TurboTax® Offerings Reviews - Page 2896