TURBOTAX CUSTOMER REVIEWS

TurboTax Product Reviews

Browse thousands of real customer reviews to learn why TurboTax is the
#1 best-selling tax software.

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Rated 1 out of 5 by from Was Given False Information by Representative Representative told me that I could downgrade from LIVE to the $59 even though I already started my data input and this was incorrect. Now, at the end of my filing I had to pay over $300 for a service I didn't even use. In the HELP menu it states you have to erase and start over. This wasn't explained to me at all. I was told I could select the one I want at the end.
Date published: 2022-04-04
Rated 5 out of 5 by from Easy to use Have been using Turbo tax for years, love the ease and accuracy
Date published: 2022-04-04
Rated 5 out of 5 by from Reliable and Easy to Use Tax Software I have used TT for 20+ years. I also professionally prepare taxes using another type of software, but will continue to use TT for my own taxes. Big benefits are the download of data from financial institutions and import of data from previous year.
Date published: 2022-04-04
Rated 5 out of 5 by from Simple and easy I was able to complete all my taxes in an hour. All I needed was to have the documents.
Date published: 2022-04-04
Rated 4 out of 5 by from Turbo Tax is Helpful and easy to use The Schedule B forms are a bit confusing, could use help or clarification bubbles.
Date published: 2022-04-04
Rated 4 out of 5 by from User Friendly Do-IT yourself solution Over ten years using Turbo Tax . The only bad thing is that it is getting a bit pricey.
Date published: 2022-04-04
Rated 5 out of 5 by from Exceptional I have used Turbo Tax for five consecutive years and I have been very happy with the performance of the software each year. The guides and instructions are easy to follow and helpful when you have questions.
Date published: 2022-04-04
Rated 5 out of 5 by from NICE VERY EASY TO USE WAYTO GO TURBOTAX THANK YOU ID BE BACK NEXT YEAR
Date published: 2022-04-04
Rated 1 out of 5 by from Absolute worst this year!! Basically tricked me into getting deluxe by saying i needed it to get a tax break refund making it seem like if I got deluxe I would get more money back but then you try to charge me extra if i pay using my federal return. So i decided to pay and you still charged me extra for my state!! i tried to take the deluxe off and its impossible to figure out. Giant money grab. You are the worst.
Date published: 2022-04-04
Rated 3 out of 5 by from TurboTax is never actually FREE to file TurboTax is always advertised as a site that helps you file your taxes for free. I've bene filing with them for a few years now and it is never actually free to file in spite of rather simple taxes and forms. Just frustrating that they claim to be free and not highlight the fact that you'll be charged to both file your federal and state returns together until the very last second and that you'll be charged two more additional fees on top of that one! A bit more transparency would be heavily appreciated throughout the process.
Date published: 2022-04-04
All TurboTax® Offerings Reviews - Page 2892
Narrow your results
Select all that apply to find reviewers similar to you.
Own a business
Student
Select a row below to filter reviews:
Rated 1 out of 5 by from Was Given False Information by Representative Representative told me that I could downgrade from LIVE to the $59 even though I already started my data input and this was incorrect. Now, at the end of my filing I had to pay over $300 for a service I didn't even use. In the HELP menu it states you have to erase and start over. This wasn't explained to me at all. I was told I could select the one I want at the end.
Date published: 2022-04-04
Rated 5 out of 5 by from Easy to use Have been using Turbo tax for years, love the ease and accuracy
Date published: 2022-04-04
Rated 5 out of 5 by from Reliable and Easy to Use Tax Software I have used TT for 20+ years. I also professionally prepare taxes using another type of software, but will continue to use TT for my own taxes. Big benefits are the download of data from financial institutions and import of data from previous year.
Date published: 2022-04-04
Rated 5 out of 5 by from Simple and easy I was able to complete all my taxes in an hour. All I needed was to have the documents.
Date published: 2022-04-04
Rated 4 out of 5 by from Turbo Tax is Helpful and easy to use The Schedule B forms are a bit confusing, could use help or clarification bubbles.
Date published: 2022-04-04
Rated 4 out of 5 by from User Friendly Do-IT yourself solution Over ten years using Turbo Tax . The only bad thing is that it is getting a bit pricey.
Date published: 2022-04-04
Rated 5 out of 5 by from Exceptional I have used Turbo Tax for five consecutive years and I have been very happy with the performance of the software each year. The guides and instructions are easy to follow and helpful when you have questions.
Date published: 2022-04-04
Rated 5 out of 5 by from NICE VERY EASY TO USE WAYTO GO TURBOTAX THANK YOU ID BE BACK NEXT YEAR
Date published: 2022-04-04
Rated 1 out of 5 by from Absolute worst this year!! Basically tricked me into getting deluxe by saying i needed it to get a tax break refund making it seem like if I got deluxe I would get more money back but then you try to charge me extra if i pay using my federal return. So i decided to pay and you still charged me extra for my state!! i tried to take the deluxe off and its impossible to figure out. Giant money grab. You are the worst.
Date published: 2022-04-04
Rated 3 out of 5 by from TurboTax is never actually FREE to file TurboTax is always advertised as a site that helps you file your taxes for free. I've bene filing with them for a few years now and it is never actually free to file in spite of rather simple taxes and forms. Just frustrating that they claim to be free and not highlight the fact that you'll be charged to both file your federal and state returns together until the very last second and that you'll be charged two more additional fees on top of that one! A bit more transparency would be heavily appreciated throughout the process.
Date published: 2022-04-04
All TurboTax® Offerings Reviews - Page 2892