TURBOTAX CUSTOMER REVIEWS

TurboTax Product Reviews

Browse thousands of real customer reviews to learn why TurboTax is
America’s #1 tax prep provider.

TurboTaxTurboTax Customer Ratings & Reviews
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Rated 5 out of 5 by from Excellent Product Fast , easy and efficient. Great Prompting service.
Date published: 2023-04-15
Rated 5 out of 5 by from Love how easy and thorough TurboTax is Appreciate the help along the way and making it easy
Date published: 2023-04-15
Rated 1 out of 5 by from Horrible software for state returns I have to file in 6 states. Purchased TurboTax for all of the states and it was a waste of money. TurboTax failed to guide me. I had to go onto the state tax websites to get my answers and pretty much inserted info on the forms rather than through the so-called Easy Step. Nothing easy about it. This was the most frustrating experience. I'm done with TurboTax!
Date published: 2023-04-15
Rated 5 out of 5 by from TurboTax is the people's tax return tool TurboTax is super stress free and easy to use. As long as you have digital access to W-2 forms and other tax information, you can upload it to save time. I have been using TurboTax for several years now and I wouldn't trust this with any other tax company. Thanks TurboTax for being accountable!
Date published: 2023-04-15
Rated 5 out of 5 by from TurboTax is Awesome The features were easy to use and to follow along with.
Date published: 2023-04-15
Rated 3 out of 5 by from Lies You charged me $120 and didnt help me. Premimum says I have access to help but when I asked for advice, it wasnt allowable unless I upgraded. I did everything my self. Then you did not disclose the $40 charge to pay turbo tax with my return.
Date published: 2023-04-15
Rated 5 out of 5 by from Great experience than my accountant Great guide to use experience!! Like the feature of giving detail explanation of each item.
Date published: 2023-04-15
Rated 4 out of 5 by from Great stuff but what if I didn't file last year? I actually really like TurboTax, I'm not a fan of the multiple attempts to get me to upgrade but regardless it's easy, relatively fast and yeah, I can do it from my bed so it's convenient. As for the issues I had. I hadn't filed my taxes for a couple years, there really is no option on filing for previous years. I don't know how to find it, if there is an option, or how to file them in general. Also, My return was rejected because of an issue with my AGI (probably due to not filing last year). TurboTax had no tools or helpful info on how to come up with my AGI. They had a side note directing you to the IRS site but I didn't file last year, so now what? I'm kind of stuck in limbo on what I need to do to rectify this issue. It would be nice if TurboTax offered help with this. I'm paying nearly $200 for what? An easy computer program I use for 30 minutes that can't fix issues like this without having to pay even more to talk to someone? I can't be the only one who didn't file the previous year, this has to be an issue for many people, considering how fast it auto fills when searching Google about it. TurboTax, please help dummies like me who neglected their basic, annual, American duty! If this is is something that can be done, I'd give TurboTax 5 stars.
Date published: 2023-04-15
Rated 5 out of 5 by from TT WORKS GREAT!!! I would use again, and tell others how good it is.
Date published: 2023-04-15
Rated 5 out of 5 by from 8 Years of success with TurboTax! I'm no account wizard but for 8 years I've managed to successfully complete the taxes for our family. I'll disclose we have very textbook taxes, i.e. W2 jobs, no out of the ordinary circumstances that made filing more complex. Thanks Turbotax for making it seamless and simple to file each year.
Date published: 2023-04-15
All TurboTax® Offerings Reviews - Page 2890
TurboTaxTurboTax Customer Ratings & Reviews
Narrow your results
Select all that apply to find reviewers similar to you.
Own a business
Student
Select a row below to filter reviews:
Rated 5 out of 5 by from Excellent Product Fast , easy and efficient. Great Prompting service.
Date published: 2023-04-15
Rated 5 out of 5 by from Love how easy and thorough TurboTax is Appreciate the help along the way and making it easy
Date published: 2023-04-15
Rated 1 out of 5 by from Horrible software for state returns I have to file in 6 states. Purchased TurboTax for all of the states and it was a waste of money. TurboTax failed to guide me. I had to go onto the state tax websites to get my answers and pretty much inserted info on the forms rather than through the so-called Easy Step. Nothing easy about it. This was the most frustrating experience. I'm done with TurboTax!
Date published: 2023-04-15
Rated 5 out of 5 by from TurboTax is the people's tax return tool TurboTax is super stress free and easy to use. As long as you have digital access to W-2 forms and other tax information, you can upload it to save time. I have been using TurboTax for several years now and I wouldn't trust this with any other tax company. Thanks TurboTax for being accountable!
Date published: 2023-04-15
Rated 5 out of 5 by from TurboTax is Awesome The features were easy to use and to follow along with.
Date published: 2023-04-15
Rated 3 out of 5 by from Lies You charged me $120 and didnt help me. Premimum says I have access to help but when I asked for advice, it wasnt allowable unless I upgraded. I did everything my self. Then you did not disclose the $40 charge to pay turbo tax with my return.
Date published: 2023-04-15
Rated 5 out of 5 by from Great experience than my accountant Great guide to use experience!! Like the feature of giving detail explanation of each item.
Date published: 2023-04-15
Rated 4 out of 5 by from Great stuff but what if I didn't file last year? I actually really like TurboTax, I'm not a fan of the multiple attempts to get me to upgrade but regardless it's easy, relatively fast and yeah, I can do it from my bed so it's convenient. As for the issues I had. I hadn't filed my taxes for a couple years, there really is no option on filing for previous years. I don't know how to find it, if there is an option, or how to file them in general. Also, My return was rejected because of an issue with my AGI (probably due to not filing last year). TurboTax had no tools or helpful info on how to come up with my AGI. They had a side note directing you to the IRS site but I didn't file last year, so now what? I'm kind of stuck in limbo on what I need to do to rectify this issue. It would be nice if TurboTax offered help with this. I'm paying nearly $200 for what? An easy computer program I use for 30 minutes that can't fix issues like this without having to pay even more to talk to someone? I can't be the only one who didn't file the previous year, this has to be an issue for many people, considering how fast it auto fills when searching Google about it. TurboTax, please help dummies like me who neglected their basic, annual, American duty! If this is is something that can be done, I'd give TurboTax 5 stars.
Date published: 2023-04-15
Rated 5 out of 5 by from TT WORKS GREAT!!! I would use again, and tell others how good it is.
Date published: 2023-04-15
Rated 5 out of 5 by from 8 Years of success with TurboTax! I'm no account wizard but for 8 years I've managed to successfully complete the taxes for our family. I'll disclose we have very textbook taxes, i.e. W2 jobs, no out of the ordinary circumstances that made filing more complex. Thanks Turbotax for making it seamless and simple to file each year.
Date published: 2023-04-15
All TurboTax® Offerings Reviews - Page 2890