TURBOTAX CUSTOMER REVIEWS

TurboTax Product Reviews

Browse thousands of real customer reviews to learn why TurboTax is the
#1 best-selling tax software.

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Rated 5 out of 5 by from Great experience, Multiple-state filing TurboTax was great. My expert was great. Such an extremely complicated process made so easy. They get it.
Date published: 2022-04-05
Rated 4 out of 5 by from Bob is awesome. Turbo Tax had some issues. My TurboTax Live Expert, Bob, was incredible. TurboTax messaging is terrible. You can't use backspace to edit a message while composing it. Glitches during filing caused delays and unexpected questions. Had two different numbers for one state's taxes. Said I owed on one amount and was receiving a $2500+ refund on another.
Date published: 2022-04-05
Rated 5 out of 5 by from Awesome Outstanding knowledge and work it was awesome and incredible
Date published: 2022-04-05
Rated 5 out of 5 by from Easy as pie Easy to use. Have used TT for years and it seems to get easier every year.
Date published: 2022-04-05
Rated 5 out of 5 by from Easy to file Never had any issues. Will continue to use your product
Date published: 2022-04-05
Rated 5 out of 5 by from Wow.... I had one spot that was not clear. Requested a call.... Phone rang less than a minute later. (awesome) Divya, your rep was so courteous and patient. We finally worked out the bug. I appreciate people like her so much. She kept with me until we got it right!
Date published: 2022-04-05
Rated 1 out of 5 by from Surprise Fees As a very long time user of Turbo Tax I was very disappointed and surprised with the FEES that popped up in the filing process! I couldn't believe a $60 fee for direct deposit of my Federal Return and a $25 fee for a Florida state return --- that isn't even filed. I tried to resolve it via Turbo Tax support and the Turbo Tax Community and finally had to give up. This was a very disappointing and frustrating experience after more than 20 years of using the program and it is most likely my last!!!
Date published: 2022-04-05
Rated 4 out of 5 by from Turbo Tax Update has issues The program was easy to enter and follow Ran into problems getting program updates, may be conflicting with other programs Had to move return to different computer
Date published: 2022-04-05
Rated 4 out of 5 by from tedious Filling in the figures was OK butI ended up with two upgrades that I don’t think I need. It ended up costing me $138.00.
Date published: 2022-04-05
Rated 4 out of 5 by from Using TurboTax My experience with TurboTax was easy and fine. The biggest thing i would say that I would change is the option to have my State Tax due be taken out the same way as my TurboTax fees.
Date published: 2022-04-05
All TurboTax® Offerings Reviews - Page 2890
Narrow your results
Select all that apply to find reviewers similar to you.
Own a business
Student
Select a row below to filter reviews:
Rated 5 out of 5 by from Great experience, Multiple-state filing TurboTax was great. My expert was great. Such an extremely complicated process made so easy. They get it.
Date published: 2022-04-05
Rated 4 out of 5 by from Bob is awesome. Turbo Tax had some issues. My TurboTax Live Expert, Bob, was incredible. TurboTax messaging is terrible. You can't use backspace to edit a message while composing it. Glitches during filing caused delays and unexpected questions. Had two different numbers for one state's taxes. Said I owed on one amount and was receiving a $2500+ refund on another.
Date published: 2022-04-05
Rated 5 out of 5 by from Awesome Outstanding knowledge and work it was awesome and incredible
Date published: 2022-04-05
Rated 5 out of 5 by from Easy as pie Easy to use. Have used TT for years and it seems to get easier every year.
Date published: 2022-04-05
Rated 5 out of 5 by from Easy to file Never had any issues. Will continue to use your product
Date published: 2022-04-05
Rated 5 out of 5 by from Wow.... I had one spot that was not clear. Requested a call.... Phone rang less than a minute later. (awesome) Divya, your rep was so courteous and patient. We finally worked out the bug. I appreciate people like her so much. She kept with me until we got it right!
Date published: 2022-04-05
Rated 1 out of 5 by from Surprise Fees As a very long time user of Turbo Tax I was very disappointed and surprised with the FEES that popped up in the filing process! I couldn't believe a $60 fee for direct deposit of my Federal Return and a $25 fee for a Florida state return --- that isn't even filed. I tried to resolve it via Turbo Tax support and the Turbo Tax Community and finally had to give up. This was a very disappointing and frustrating experience after more than 20 years of using the program and it is most likely my last!!!
Date published: 2022-04-05
Rated 4 out of 5 by from Turbo Tax Update has issues The program was easy to enter and follow Ran into problems getting program updates, may be conflicting with other programs Had to move return to different computer
Date published: 2022-04-05
Rated 4 out of 5 by from tedious Filling in the figures was OK butI ended up with two upgrades that I don’t think I need. It ended up costing me $138.00.
Date published: 2022-04-05
Rated 4 out of 5 by from Using TurboTax My experience with TurboTax was easy and fine. The biggest thing i would say that I would change is the option to have my State Tax due be taken out the same way as my TurboTax fees.
Date published: 2022-04-05
All TurboTax® Offerings Reviews - Page 2890