TURBOTAX CUSTOMER REVIEWS

TurboTax Product Reviews

Browse thousands of real customer reviews to learn why TurboTax is the
#1 best-selling tax software.

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Rated 2 out of 5 by from Helps with simple tax situations Purchased the upgrade for live expert support and was not able to resolve the issue I was encountering with my RSUs.
Date published: 2022-04-05
Rated 4 out of 5 by from Turbo Tax is cool, glad I was able to use it!!!!! It was a little confusing at first, but then I realized what I was doing wrong and then it became easy.
Date published: 2022-04-05
Rated 5 out of 5 by from I like Turbo Tax Turbo Tax is a good guide to complete my taxes. Some questions are too detailed and made me uncomfortable like percentages of state bonds in a mutual fund (some funds have bonds from 40 states)
Date published: 2022-04-05
Rated 4 out of 5 by from Excellent Tax Software!! As always, 2021 TurboTax Home & Business software was great. Easy to install and super easy to use. Also very accurate and reliable. Two comments to further improve the software: 1. Include Form 8283 in the tax return package for California. 2. Provide input for user e-mail address for both Form 1040SR and Form 540 for California. I was able to manually input it on Form 540, but unable to input it on Form 1040SR. Thanks for providing us with a great tax preparation software!
Date published: 2022-04-05
Rated 5 out of 5 by from Regular Clients Every Year Our first interaction was with Tax Prep Assistant Elisha!! Very personal, engaging, friendly and most important POSITIVE! PINEAPPLE PINEAPPLE ELISHA! Theresa we definitely trust her with our taxes. She was on top of everything and making sure she would tell us what she needed from us and that she will notify us when a certain form would be ready. Also enjoyed the interaction with her, friendly with a personal touch.
Date published: 2022-04-05
Rated 3 out of 5 by from Too many upsells Every third page they tried to upsell me more services I didn't need and then they hit me with additional services required when I went to file. What should have been free ended up being almost two hundred dollars
Date published: 2022-04-05
Rated 5 out of 5 by from Simple Very easy to use!!!!! Easy to install and it walked me through everything
Date published: 2022-04-05
Rated 5 out of 5 by from I enjoy using Turbo Tax Isabel helped me so much!!! I had several items to review and correct! She led me through each step and made it so easy for me! She really knows her job! Thank you so much Isabel!!!
Date published: 2022-04-05
Rated 5 out of 5 by from Extremely satisfied I was a little reluctant to choose a new service. I must say I’m so glad that I did. They made sure everything was submitted correctly and fast.
Date published: 2022-04-05
Rated 5 out of 5 by from Awesome They were great helped me with everything I needed
Date published: 2022-04-05
All TurboTax® Offerings Reviews - Page 2889
TurboTaxTurboTax Customer Ratings & Reviews
Narrow your results
Select all that apply to find reviewers similar to you.
Own a business
Student
Select a row below to filter reviews:
Rated 2 out of 5 by from Helps with simple tax situations Purchased the upgrade for live expert support and was not able to resolve the issue I was encountering with my RSUs.
Date published: 2022-04-05
Rated 4 out of 5 by from Turbo Tax is cool, glad I was able to use it!!!!! It was a little confusing at first, but then I realized what I was doing wrong and then it became easy.
Date published: 2022-04-05
Rated 5 out of 5 by from I like Turbo Tax Turbo Tax is a good guide to complete my taxes. Some questions are too detailed and made me uncomfortable like percentages of state bonds in a mutual fund (some funds have bonds from 40 states)
Date published: 2022-04-05
Rated 4 out of 5 by from Excellent Tax Software!! As always, 2021 TurboTax Home & Business software was great. Easy to install and super easy to use. Also very accurate and reliable. Two comments to further improve the software: 1. Include Form 8283 in the tax return package for California. 2. Provide input for user e-mail address for both Form 1040SR and Form 540 for California. I was able to manually input it on Form 540, but unable to input it on Form 1040SR. Thanks for providing us with a great tax preparation software!
Date published: 2022-04-05
Rated 5 out of 5 by from Regular Clients Every Year Our first interaction was with Tax Prep Assistant Elisha!! Very personal, engaging, friendly and most important POSITIVE! PINEAPPLE PINEAPPLE ELISHA! Theresa we definitely trust her with our taxes. She was on top of everything and making sure she would tell us what she needed from us and that she will notify us when a certain form would be ready. Also enjoyed the interaction with her, friendly with a personal touch.
Date published: 2022-04-05
Rated 3 out of 5 by from Too many upsells Every third page they tried to upsell me more services I didn't need and then they hit me with additional services required when I went to file. What should have been free ended up being almost two hundred dollars
Date published: 2022-04-05
Rated 5 out of 5 by from Simple Very easy to use!!!!! Easy to install and it walked me through everything
Date published: 2022-04-05
Rated 5 out of 5 by from I enjoy using Turbo Tax Isabel helped me so much!!! I had several items to review and correct! She led me through each step and made it so easy for me! She really knows her job! Thank you so much Isabel!!!
Date published: 2022-04-05
Rated 5 out of 5 by from Extremely satisfied I was a little reluctant to choose a new service. I must say I’m so glad that I did. They made sure everything was submitted correctly and fast.
Date published: 2022-04-05
Rated 5 out of 5 by from Awesome They were great helped me with everything I needed
Date published: 2022-04-05
All TurboTax® Offerings Reviews - Page 2889