TURBOTAX CUSTOMER REVIEWS

TurboTax Product Reviews

Read unbiased reviews of our TurboTax products from thousands of customers and see for yourself why TurboTax is the
#1 best-selling tax software.

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Own a business
Student
Rated 5 out of 5 by from Harold at TurboTax is wonderful! Harold Lynn was wonderful! He was not only knowledgeable and informative, but friendly and caring! I will use this service in the future, and hopefully have Harold to complete my taxes again!
Date published: 2021-04-16
Rated 5 out of 5 by from I'm very happy with Turbo Tax Turbo Tax is very easy, precise, and helpful. I love it. I have used it for 5yrs. Very happy!
Date published: 2021-04-16
Rated 5 out of 5 by from turbo tax is easy to use it was easy to use and explanations were usually easy to use
Date published: 2021-04-16
Rated 5 out of 5 by from TurboTax is awesome Was having issues with a line item in my W-2 earnings which was causing my e-file to continuously get kicked back for review. My W-2 had two entries for my state which was faulting my progress with filing and my TurboTax live agent Princess was able to resolve my issue in a matter of a few minutes.
Date published: 2021-04-16
Rated 5 out of 5 by from Great, smooth experience Great, smooth, problem-free tax assistance from Turbo Tax. So relieved! I actually had 2 accountants work on my 2020 taxes, and they were both great.
Date published: 2021-04-16
Rated 5 out of 5 by from excellent job Nancy did an outstanding job. She explained everything clearly!
Date published: 2021-04-16
Rated 2 out of 5 by from Faith in "Best Refund" LOST + software issues Turbo tax has a lot to offer, but failed me big time this year. It blatantly miscalculated my best return on a credit vs deduction which would have cost me hundreds of dollars if i had not caught it and manually overridden it. Later on when i finally got to filing, i discovered that the extra $10 i spent to get deluxe + "one free state" was entirely wasted. That extra $10 gets you a free state to print. If you plan to e-file, you will pay out the $25 fee anyway. Total waste. After getting over that frustration, i discovered that when trying to file i was getting an internet transmission error. After troubleshooting for hours, i had to give up and come back. I ended up calling support and after turning off my firewall and reinstalling the product (about an hour total time) I was finally able to file. Overall, terrible experience. My faith in Turbo Tax's ability to get me my best refund has been lost, and my frustration with the costs is at its height.
Date published: 2021-04-16
Rated 5 out of 5 by from TurboTax has made filing my taxes a breeze. Filing my taxes has been very simple for a couple of decades now. I've always felt secure in knowing that the complex tax code has been handled properly and that I'm paying what I truly owe without overpaying.
Date published: 2021-04-16
Rated 5 out of 5 by from Turbo taxi es increible Muy buena excelente se las recomiendo a todos no se van a repentir
Date published: 2021-04-16
Rated 4 out of 5 by from Easy to use So far so good. Will know for sure how I feel when returns are both accepted and processed with no more problems.
Date published: 2021-04-16
All TurboTax® Offerings Reviews - Page 2887
Narrow your results
Select all that apply to find reviewers similar to you.
Own a business
Student
Rated 5 out of 5 by from Harold at TurboTax is wonderful! Harold Lynn was wonderful! He was not only knowledgeable and informative, but friendly and caring! I will use this service in the future, and hopefully have Harold to complete my taxes again!
Date published: 2021-04-16
Rated 5 out of 5 by from I'm very happy with Turbo Tax Turbo Tax is very easy, precise, and helpful. I love it. I have used it for 5yrs. Very happy!
Date published: 2021-04-16
Rated 5 out of 5 by from turbo tax is easy to use it was easy to use and explanations were usually easy to use
Date published: 2021-04-16
Rated 5 out of 5 by from TurboTax is awesome Was having issues with a line item in my W-2 earnings which was causing my e-file to continuously get kicked back for review. My W-2 had two entries for my state which was faulting my progress with filing and my TurboTax live agent Princess was able to resolve my issue in a matter of a few minutes.
Date published: 2021-04-16
Rated 5 out of 5 by from Great, smooth experience Great, smooth, problem-free tax assistance from Turbo Tax. So relieved! I actually had 2 accountants work on my 2020 taxes, and they were both great.
Date published: 2021-04-16
Rated 5 out of 5 by from excellent job Nancy did an outstanding job. She explained everything clearly!
Date published: 2021-04-16
Rated 2 out of 5 by from Faith in "Best Refund" LOST + software issues Turbo tax has a lot to offer, but failed me big time this year. It blatantly miscalculated my best return on a credit vs deduction which would have cost me hundreds of dollars if i had not caught it and manually overridden it. Later on when i finally got to filing, i discovered that the extra $10 i spent to get deluxe + "one free state" was entirely wasted. That extra $10 gets you a free state to print. If you plan to e-file, you will pay out the $25 fee anyway. Total waste. After getting over that frustration, i discovered that when trying to file i was getting an internet transmission error. After troubleshooting for hours, i had to give up and come back. I ended up calling support and after turning off my firewall and reinstalling the product (about an hour total time) I was finally able to file. Overall, terrible experience. My faith in Turbo Tax's ability to get me my best refund has been lost, and my frustration with the costs is at its height.
Date published: 2021-04-16
Rated 5 out of 5 by from TurboTax has made filing my taxes a breeze. Filing my taxes has been very simple for a couple of decades now. I've always felt secure in knowing that the complex tax code has been handled properly and that I'm paying what I truly owe without overpaying.
Date published: 2021-04-16
Rated 5 out of 5 by from Turbo taxi es increible Muy buena excelente se las recomiendo a todos no se van a repentir
Date published: 2021-04-16
Rated 4 out of 5 by from Easy to use So far so good. Will know for sure how I feel when returns are both accepted and processed with no more problems.
Date published: 2021-04-16
All TurboTax® Offerings Reviews - Page 2887