TURBOTAX CUSTOMER REVIEWS

TurboTax Product Reviews

Browse thousands of real customer reviews to learn why TurboTax is the
#1 best-selling tax software.

(4.6/5 | 294025 reviews)
Star ratings are from 2022
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Rated 5 out of 5 by from TurboTax is fabulous TurboTax is user friendly, not expensive and very through
Date published: 2022-04-08
Rated 3 out of 5 by from Annoying that you cannot file 763-S electronically Most of turbo tax works well, but I pay all of this money and i still have to mail my Virginia form. Ridiculous!
Date published: 2022-04-08
Rated 5 out of 5 by from Good service Simple and easy to use. Quick and convenient. Best way to file.
Date published: 2022-04-08
Rated 5 out of 5 by from Turbo Tax was Easy Very easy to use and does not take long to complete
Date published: 2022-04-08
Rated 4 out of 5 by from TurboTax Full Service - good but pricey It was nice having a tax pro handle my taxes, but at the end of the day I still ended up only getting the Standard deduction and the price of the service was over $300. I also started filing almost 2 months ago and felt rushed to get the last minute things she needed in the week before deadline. It felt like we should've wrapped up much earlier. However, I appreciated having a professional taking care of it so nothing was missed.
Date published: 2022-04-08
Rated 1 out of 5 by from Never again. The last time with Turbotax I had been using Turbo tax for 20 years, but after this year, will use H and R or any other system. Two bad experiences:1. I bought the CD/Download at local store. It took over 45 min to try to download it. It wanted me to create an Intuit account with more personal info at risk. I could not download it, and when I found the number to call, it was some schister trying to sign me up for tax planning. Then during the program answering questions, it kept wanting me to enroll for the premium package. Get lost. 2. When I got to the state filing, it now charges $25 per state. Ok. Paid, Then when I did the electronic filing, I had to pay the state taxes again. I called twice to protest, but got nowhere with the people. As I said, Never again. One other thing, Just look at the questions asked at the screen below.
Date published: 2022-04-08
Rated 1 out of 5 by from Infuriating. It took no less than installing on 3 separate systems to finally get TurboTax to submit. Errors were about "your connection isn't secure", so it wouldn't _allow_ me to submit. Absolutely garbage and the "support" you find is worthless. Just like everyone else, I'm using because of inertia.
Date published: 2022-04-08
Rated 5 out of 5 by from fast and easy First time user and turbo tax made it simple. i would use again.
Date published: 2022-04-08
Rated 1 out of 5 by from Worst ever !! Entered all my information on 3/6. Received a receipt. Received an e-mail on 4/7 saying my taxes were not filed. Spent over a total of 5 hours on phone and using the poor software and finally got a person who helped me. I will not recommend or use this software ever again.
Date published: 2022-04-08
Rated 3 out of 5 by from Turbo Tax is convenient and easy but hate the fees Hate the fees and hidden fees, read carefully or you will get charged more than you have to pay. Whatever happened to FREE filing?
Date published: 2022-04-08
All TurboTax® Offerings Reviews - Page 2876
TurboTaxTurboTax Customer Ratings & Reviews
Narrow your results
Select all that apply to find reviewers similar to you.
Own a business
Student
Select a row below to filter reviews:
Rated 5 out of 5 by from TurboTax is fabulous TurboTax is user friendly, not expensive and very through
Date published: 2022-04-08
Rated 3 out of 5 by from Annoying that you cannot file 763-S electronically Most of turbo tax works well, but I pay all of this money and i still have to mail my Virginia form. Ridiculous!
Date published: 2022-04-08
Rated 5 out of 5 by from Good service Simple and easy to use. Quick and convenient. Best way to file.
Date published: 2022-04-08
Rated 5 out of 5 by from Turbo Tax was Easy Very easy to use and does not take long to complete
Date published: 2022-04-08
Rated 4 out of 5 by from TurboTax Full Service - good but pricey It was nice having a tax pro handle my taxes, but at the end of the day I still ended up only getting the Standard deduction and the price of the service was over $300. I also started filing almost 2 months ago and felt rushed to get the last minute things she needed in the week before deadline. It felt like we should've wrapped up much earlier. However, I appreciated having a professional taking care of it so nothing was missed.
Date published: 2022-04-08
Rated 1 out of 5 by from Never again. The last time with Turbotax I had been using Turbo tax for 20 years, but after this year, will use H and R or any other system. Two bad experiences:1. I bought the CD/Download at local store. It took over 45 min to try to download it. It wanted me to create an Intuit account with more personal info at risk. I could not download it, and when I found the number to call, it was some schister trying to sign me up for tax planning. Then during the program answering questions, it kept wanting me to enroll for the premium package. Get lost. 2. When I got to the state filing, it now charges $25 per state. Ok. Paid, Then when I did the electronic filing, I had to pay the state taxes again. I called twice to protest, but got nowhere with the people. As I said, Never again. One other thing, Just look at the questions asked at the screen below.
Date published: 2022-04-08
Rated 1 out of 5 by from Infuriating. It took no less than installing on 3 separate systems to finally get TurboTax to submit. Errors were about "your connection isn't secure", so it wouldn't _allow_ me to submit. Absolutely garbage and the "support" you find is worthless. Just like everyone else, I'm using because of inertia.
Date published: 2022-04-08
Rated 5 out of 5 by from fast and easy First time user and turbo tax made it simple. i would use again.
Date published: 2022-04-08
Rated 1 out of 5 by from Worst ever !! Entered all my information on 3/6. Received a receipt. Received an e-mail on 4/7 saying my taxes were not filed. Spent over a total of 5 hours on phone and using the poor software and finally got a person who helped me. I will not recommend or use this software ever again.
Date published: 2022-04-08
Rated 3 out of 5 by from Turbo Tax is convenient and easy but hate the fees Hate the fees and hidden fees, read carefully or you will get charged more than you have to pay. Whatever happened to FREE filing?
Date published: 2022-04-08
All TurboTax® Offerings Reviews - Page 2876