TURBOTAX CUSTOMER REVIEWS

TurboTax Product Reviews

Browse thousands of real customer reviews to learn why TurboTax is
America’s #1 tax prep provider.

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Rated 2 out of 5 by from The incessant upselling attempts are painful The program is fine. The upselling interstitials are an utter pain in the behind. If you accidentally click one at any stage of the game is to delete your entire tax return and start over. A conversation with a turbo tax rep confirmed that they "cannot delete" the upsell. (Presumably they assume that the pain of starting from scratch will make you want to pay an extra $50-$100) This is obnoxious and makes me want to use anther tax service.
Date published: 2023-04-15
Rated 5 out of 5 by from Turbo Tax is the best for me I have used Turbo Tax for the last 10 years. Turbo Tax is the best tax program you can get.
Date published: 2023-04-15
Rated 2 out of 5 by from Too Expensive Turbo Tax used to be a good value but for a small part time situation, it is not a good value any longer
Date published: 2023-04-15
Rated 5 out of 5 by from .Get's the Job Done Intuitive and easy to use. A detailed guided process from start to finish.
Date published: 2023-04-15
Rated 5 out of 5 by from EASY TO USE Finished my taxes in 20 minutes at the last minute. Quick and easy
Date published: 2023-04-15
Rated 4 out of 5 by from What a Lifesaver! It was the only software that would let me go back and finish my 2020 Tax Return. Thank you! There were a few times where it seemed to get stuck in a loop and not let me out, but eventually it would let me progress through the return.
Date published: 2023-04-15
Rated 5 out of 5 by from Always satisfied I have been using turbo tax online for over 10 years and have always felt I’m given the best return. Never been audited, they help identify potential red flags. Probably will never go anywhere else.
Date published: 2023-04-15
Rated 5 out of 5 by from Works and easy to use. Can finish and file in a day. If you have all your info.
Date published: 2023-04-15
Rated 4 out of 5 by from TT is pretty good, but it could be improved Give more REAL WORLD/JOE BLOW explanations of key information. The real person off the street is going to have trouble with taxes, in general, but the explanations are often overly complicated. It would be better to have some 'real people' on your review team, to make sure that the explanations are understandable. Not college-educated, economic students, etc, but rather: the young mom at the grocery store, or the fresh-out-of-high-school student, or the retired mill worker. REAL PEOPLE who can tell you if the explanations make sense! This would make it a lot simpler for everyone.
Date published: 2023-04-15
Rated 5 out of 5 by from I love TurboTax! I HATE doing my taxes. Your system is excellent. Your online help, via Nathan, is nothing short of wonderful and possibly a miracle. I am thinking of submiting you to the Vatican as a miracle. Thank you so much.
Date published: 2023-04-15
All TurboTax® Offerings Reviews - Page 2876
TurboTaxTurboTax Customer Ratings & Reviews
Narrow your results
Select all that apply to find reviewers similar to you.
Own a business
Student
Select a row below to filter reviews:
Rated 2 out of 5 by from The incessant upselling attempts are painful The program is fine. The upselling interstitials are an utter pain in the behind. If you accidentally click one at any stage of the game is to delete your entire tax return and start over. A conversation with a turbo tax rep confirmed that they "cannot delete" the upsell. (Presumably they assume that the pain of starting from scratch will make you want to pay an extra $50-$100) This is obnoxious and makes me want to use anther tax service.
Date published: 2023-04-15
Rated 5 out of 5 by from Turbo Tax is the best for me I have used Turbo Tax for the last 10 years. Turbo Tax is the best tax program you can get.
Date published: 2023-04-15
Rated 2 out of 5 by from Too Expensive Turbo Tax used to be a good value but for a small part time situation, it is not a good value any longer
Date published: 2023-04-15
Rated 5 out of 5 by from .Get's the Job Done Intuitive and easy to use. A detailed guided process from start to finish.
Date published: 2023-04-15
Rated 5 out of 5 by from EASY TO USE Finished my taxes in 20 minutes at the last minute. Quick and easy
Date published: 2023-04-15
Rated 4 out of 5 by from What a Lifesaver! It was the only software that would let me go back and finish my 2020 Tax Return. Thank you! There were a few times where it seemed to get stuck in a loop and not let me out, but eventually it would let me progress through the return.
Date published: 2023-04-15
Rated 5 out of 5 by from Always satisfied I have been using turbo tax online for over 10 years and have always felt I’m given the best return. Never been audited, they help identify potential red flags. Probably will never go anywhere else.
Date published: 2023-04-15
Rated 5 out of 5 by from Works and easy to use. Can finish and file in a day. If you have all your info.
Date published: 2023-04-15
Rated 4 out of 5 by from TT is pretty good, but it could be improved Give more REAL WORLD/JOE BLOW explanations of key information. The real person off the street is going to have trouble with taxes, in general, but the explanations are often overly complicated. It would be better to have some 'real people' on your review team, to make sure that the explanations are understandable. Not college-educated, economic students, etc, but rather: the young mom at the grocery store, or the fresh-out-of-high-school student, or the retired mill worker. REAL PEOPLE who can tell you if the explanations make sense! This would make it a lot simpler for everyone.
Date published: 2023-04-15
Rated 5 out of 5 by from I love TurboTax! I HATE doing my taxes. Your system is excellent. Your online help, via Nathan, is nothing short of wonderful and possibly a miracle. I am thinking of submiting you to the Vatican as a miracle. Thank you so much.
Date published: 2023-04-15
All TurboTax® Offerings Reviews - Page 2876